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July 2024 by Kevin
I had a really complicated change of address situation that the young guy behind the counter was more than helpful with. They make helpful suggestions on how to get a better price when shipping stuff out. The mailman is cool I've never had a problem with him.
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February 2024 by Ricky John Brown
Easy in and easy out.
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September 2023 by Sheila P.
I personally walked into the PO and mailed my brother's birthday card in the outgoing mail slot. That was on September 11th and he still has not received it as of today. It has never taken 6 days to mail anything to my brother 60 miles away. I sure hope he gets it by Monday, 18 September, his birthday.
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October 2022 by jim renfrew
Lady behind counter was very unhelpful when I left I wondered is that the way she treats her grandfather
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April 2022 by pat salvatore
Lady behind the counter has an attitude
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August 2021 by B. B.
They've gotten better in the last few years that I've been in Franklin, but the first few was pretty obnoxiously lacking. But this past year, despite covid chaos, the staff and etc has improved and they've been very friendly and courteous. My mail carrier is very friendly and a pretty cool guy. The indoor mail staff have off days where they're kinda short tempered, but I would be cranky too if I had to work in a building that HOT during the summer. Biggest thing I've noticed with inside staff is if you act respectful and friendly, they'll return it. So if you're getting an attitude, it's usually because you're giving one lol
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July 2021 by Anthony Flanders
Most mail man Don't put up box
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May 2021 by Matt W.
Typical USPS: tracking pretty useless, generally late (sometimes not at all), and random "held per Customer's Request" notices online though no request was ever made. Local office in Franklin NH does not answer their phone... EVER! The drivers themselves are super nice, but I'm pretty sure their management is doing them a disservice. GET BETTER MANAGEMENT AND DO YOUR JOB!!!
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December 2020 by Chelsea Murphy
The lady behind the counter is rude and disrespectful, everytime I go in the shes super rude to me, I went in to ask a simple question and she gave me such attitude and rolling her eyes and just treating me like trash, I’m not sure why she even has a job there. But I WILL NOT be going there ever again.
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October 2020 by Taffy Johnson
I really don’t know if this is Franklin Post Office’s problem, but my son paid $7.75 to have an important document sent to me in Florida. He mailed it on 10/16/20 as Priority - 3 day and it arrived today 10/26/20.
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September 2020 by Ashly Nyberg
Terrible service. 3 separate time we have put things out to be sent. They don't take it, but they'll drop mail off.
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November 2019 by Ashly Mann
Terrible service. 3 separate time we have put things out to be sent. They don't take it, but they'll drop mail off.
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August 2019 by richard lagueux
they never deliver are mail if they do it all in bulk pretty much and they never deliver the packages that day and they always wait to do so the day after there suppose to arrive and half the time we never get are important bills
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July 2019 by Terri L. Willmott
TERRIBLE! Customer service is lousy & the mail carrier seems to have a problem dropping my mail IN MY MAILBOX!! Ridiculous. Do your job!!
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June 2019 by Linda Breault
You are horrible.
