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October 2023 by Markus W.
Called in twice in two days to get to a person. Sat on hold for about 5 minutes trying to schedule a simple oil change. Was told that they are not accepting new service customers unless you purchased the vehicle from them. Been the case for 1.5 years. Only considered them due to proximity to where I live, but would not recommend at all. I tried to purchase a vehicle from them, but they were about 8k higher than Key in Portsmouth. No thanks. Crappy customer service, and inability to communicate well.
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September 2023 by John Sheppela
I have always been stressed about buying vehicles...but, not with FOSS MOTORS. Simply put, they ALWAYS make the experience extremely easy. Last week, my wife & I purchased our fourth vehicle with Foss. Edwin (sales) tries to understand our needs without ever coming across like an "old-school cheesy" salesperson. He's kind, professional & actually cares about getting things right from the moment you walk in. Finance...easy. Service...easy.I 100% know where I will buy my next truck from...
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September 2023 by Bill F.
dishonest General manager (Tim Foss)! If the general manager is dishonest, I would guess he is ok with his team being dishonest!
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September 2023 by Patricia M.
This is the the third car we have got through Foss. We absolutely trust them and they worked magic to get me a vehicle to replace my old Jeep. Josh is absolutely amazing and was incredibly helpful!! Thank you Foss and Josh for you making it possible for vehicle number 3!
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August 2023 by Scott M.
Bought a TRX truck from them in 2021 and they did not have the title to the vehicle. Made me wait over a month to take delivery of the truck. Fast forward to today when I went back as I was buying a Jeep from my daughter. After being there from 2 hours and driving 1.5 hours to get there the salesman pulls the same bullshit "we don't have the title so we have to wait for that to come in before we let you leave with the vehicle." I thought that I was in the twilight zone, this couldn't be happening again. Lightning doesn't strike twice as this must be a common unprofessional tactic by Foss. After a few choice words, I walked out and prepared for my drive back home through traffic which took me 2.5 hours to get home. Buyer beware with this place!!!
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August 2023 by Ryan Williams
Had a fantastic experience ordering my new Ram with Danny Rabkin. He was extremely professional and honest throughout the entire process, provided updates while it was in production, and followed up a few times after I took delivery of the truck. We meticulously worked through all the options, and went above and beyond to research whether certain options could be chosen together. The results speak for themselves, this truck is beautiful.Frank was the finance manager I worked with and he was extremely friendly, knowledgeable, and professional, as well as responsive even after the deal was done and I requested to return one of the add-ons. I'm used to dealership staff going AWOL once you sign on the dotted line. Not the case with Foss.I've been in for service for concerns that I had with some factory QC issues, and I was brought into the shop to go over what the issue was and how they would go about fixing it. Very professional and knowledgeable staff.I highly recommend checking out Foss Motors, ask for Danny!
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August 2023 by Michael Goggin
From the minute I walked into the dealership I knew it was going to be a good experience. Edwin was amazing. I told him what I what car I wanted and what I was willing to pay. Edwin did try to push any other vehicle on me. He brought the car I wanted up, took the test drive and then started the process. The finance team was amazing as well. I believe his name was Frank. Funny guy. From start to finish the entire process would have only been 2 hours if it weren't for waiting well over an hour for the payoff of my trade. Very satisfied customer. I recommend going to Foss for your next purchase. If Edwin is busy, I have no doubt that the rest of the sakes team is just as professional
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August 2023 by Garret Lewush
Working with the Rob Lane was a pleasure and everything was going great! He had the vehicle we went to see ready when we got there. We took it for a ride and decided to move forward. Established a value for my trade which was a few thousand less than other dealerships offered but I was okay with it. Rob gets 5 stars!On to the finance department. It seemed to go smoothly. But, Frank was not totally transparent and forthcoming with all the information so that I could have made an informed decision. He failed to mention that he sent my application to only 1 bank (he chose the bank for us), he didn't ask how long I wanted the term for (he chose the maximum for us), he chose to add the sales tax into the contract for us and WE had to ask what the interest rate was. I'm from Massachusetts so sales tax is due when I register it. Foss Cars doesn't pay the sales tax that they write into the loan, they send a check back to the customer. Only when questioned, he said he could take it out. But, the numbers were already established and I figured I'd just take the check when they send it.While I'm sure nothing "illegal" was done, I feel their practices are deceitful, bordering predatory... Caveat Emptor... This is the worst finance person I have ever dealt with!So, if you decide to buy from Foss Cars, get pre-approved and avoid dealing with their finance department. Frank gets 1 star!!! Based on dealing with 2 employees, I give 3 stars for this dealership.I waited a year to post this review incase I needed the service department. Fortunately, I've had no problems and can't review the service department.I'm very happy with the truck and very happy with the salesman... I'd definitely buy another vehicle from Foss but would not finance through them! Not happy with the finance department!!! I have since refinanced with another bank for a lower interest rate and even took time off the duration of the loan.
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August 2023 by Jamie B
I bought a brand new Grand Cherokee L from here end of February. I’ve had nothing but problems with this vehicle. It’s been back 3 times for the same issue on top of other issues. This past time they had my vehicle for a week. Drove it off the lot and the problem started again! I’ve called the owner, the GM twice and they never even bothered to call me back. My husband reached out for a manager on Thursday and didn’t get a manager on the phone until Saturday. They leased me this vehicle and are blowing me off to say it’s a corporate issue. I’m paying a lot of money for a vehicle that is brand new junk. I’m getting nothing I am paying for. They said they could get me into a new vehicle but it would cost me more money??? How about just give me what I already paid you for??Highly do not recommend.
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July 2023 by Mary Wegmann
Our experience at Foss Motors was awesome! Adam was super friendly and helpful to both me and my dad. Patient! Listened to what we wanted and helped us find the right car!
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July 2023 by Timothy Daniel Caruso
Excellent experience. Willing to work with you and first the right car to your needs and budget. I would recommend them. Love the truck Kevin!
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July 2023 by Scott Hahn
While searching for Jeeps around the seacoast area, we were drawn to Foss for their reputation as #1 volume Jeep dealer in NH. Once we pulled in the lot, we could see why. They have a full inventory of both new and pre owned Jeeps. We were greeted by Steve Tobey who did a great job of playing “Jeep Matchmaker” for my wife and I. Steve listened to what we were looking for in a Jeep, and set us up with a beautiful ‘22Wrangler High Tide.We traded in my wife’s first Jeep, and left with her “Dream Jeep”.Every part of our experience at Foss exceeded our expectations. From receiving a much more than fair trade-in allowance, to vehicle selection, to working out numbers with “Steve 1” and closing paperwork. I can’t say enough, how well we were treated by Foss Motors, and especially “The Steves”.If you’re considering purchasing a Jeep, Ram, Dodge or Chrysler, do yourself a favor and end your search now, head over to Foss and see Steve Tobey. He’ll take care you like family.Thanks Again Steve, you’re Steve 1 in our books!Scott and Vicki Hahn
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July 2023 by Jillian Dean
Josh Shabram was so easy and friendly to work with! No pressure and calm demeanor. It was such a quick transaction since I sent over my credit application and info the day before…they had all my paperwork ready upon my arrival and just had to sign. Thanks for my new ride!
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June 2023 by Cherie LeBrun
Stopped and looked at a vehicle while they were closed. Really liked the way it looked, went back on Sunday to test drive it. Loved it but wanted to test drive other vehicles at other dealerships. Adam actually went to their websites showing how all the vehicles that I wanted to look at had MUCH smaller engines than the one I was looking at. Which is important in a mid size SUV. Decided to go with the Jeep Cherokee that had every bell & whistle you could possibly want. Very happy with my experience there, even dealing with the Finance Manager, Frank was a pleasure. No pressure at any time. Highly recommend Foss Motors to buy any vehicle.
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June 2023 by Karen Torr
Great experience! Salesman Rob Lane helped us with the ordering process through the final delivery. Would purchase my next new vehicle with Foss Motors again.
