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March 2024 by Stefany Pike
I can not say enough about Bob's Granite Place! I worked with Kelsie on the design that I wanted. I was looking for a particular time frame and they were able to meet it as well! Justin came out to measure my countertops and then the crew showed up a few days later to start the installation. The installation was amazing! Everyone was so professional and friendly. Unlike most contractors, they actually cleaned up before they left. Ten weeks later, they came back to install the backsplash. It is stunning! They lined up all the veins so perfectly! We are beyond thrilled with the entire experience! I also have to say, that we did get 3 quotes for this job and Bob's was the best! I highly recommend Bob's Granite Place to anyone that is looking for perfection!
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March 2024 by Thomas Kaled
We took a ride to Bobs on Saturday 2/24/24 to look into granite counter tops for our pantry. Meghan assisted us in the showroom, she was very knowledgeable and helpful answering our questions. We had shopped around at the local kitchen establishments and found Bobs pricing to be more than competitive, we found exactly what we were looking for and paid the deposit. Meghan scheduled a measurement for the templates for the upcoming week and install the week after. Bobs was on time for both with their contractors who did an amazing job at the exact price quoted. We could not be more pleased with the outcome. Quality product and excellent service during this day when neither is a given. We highly recommend Bobs Granite!
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February 2024 by J Bles
Everything was fine until the sink didn't fit the hole at the time of installation. They dry sawed the granite for 45 minutes in my home to make it fit. No warning or asking- just put their masks on and started. The dust and grit went everywhere. Also,the installer sawed into the backsplash but didn't mention anything to me.The sink was moved and 1 1/2" from where it was originally. The installer that had done the "measure" came out to assess. His solution was to move my entire kitchen countertop an 1 1/2" into the wall to line up. I asked for a plumber to look at it first. And if the plumber could fix it would BOB's reimburse. He agreed. A very gracious local plumber came before his day started and was able to fix it. The reimbursement was denied.I spoke to Bob. He spoke over me andwas argumentative. He stated in his 30 years he has never paid for plumbing but he would meet me half way although he didn't know why. I tried to explain just a few of the issues I had with the treatment of my home and that his installer said I would be reimbursed. He responds by telling me that his installer can pay for it. He isn't the owner of the company. And then accuses me of bringing up additional items so he will pay the entire invoice...which he then offers. I told him I didn't want the money at this point. He asks what I do want . I said I wanted an apology. He responds, "I'm sorry". That was a little late and insincere. He then laments on what a bad week he is having with employee issues, call outs and jobs. I had to ask him to stop and listen to me. I stated I wanted him to know the customer experience I had but since he didn't seem interested he could read it in my review. He states twice that I had better be careful what I write in my review and then states he will deny it.At this point I am accomplishing nothing so I thank him for calling me back and asked him to look at the way he does business and hung up.I am disappointed with Bob's granite's service.
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December 2023 by Douglas E P.
I agree with many of the reviewers, buyer beware, and you get what you pay for. Salesperson nice as can be until you communicate via email especially with issues no response until you call then the answer is murky at best.Install day: crew shows up early unannounced, counter too long had to cut inside dust everywhere, then there was no back splash which was ordered--back to the shop to get it, 2 weeks after installation the sink drops out--used "unauthorized adhesive" used Loctite --came back to reattach. My countertop is very very pitted and looks scratched sending someone to look at it never done "it's the nature of the stone" to date no response.Probably off to another professional to see if "it's the nature of the stone".Jason is good and responsive more like the rest of Bob's should be.
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November 2023 by Stacey S.
Working with Bob's has been a very pleasant experience. Megan was calculating estimates before we were even done picking options. Our shopping experience was super easy with no pressure. Our new countertops are about to be installed right on schedule. I couldn't be more excited :-)
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November 2023 by denise lamoureux
They did the countertops in our summer home in New Hampshire and they came out awesome. The whole experience was great from start to finish. Thank you Meghan with your help in picking our colors. Highly recommend Bob’s for your Quartz countertops.
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October 2023 by Lau1859
Bob's (granite) came all the way to Southern ME which is quite a distance for them. Best price around, love the granite choices and the installers were great. Appointments were always on time and the install date was never cancelled or pushed out. Highly recommend them!
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September 2023 by Meg M.
Would not hire them again. Would not recommend.They did a horrible job with the installation of our granite countertops. Seam looks awful.
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August 2023 by Teri Blouin
Bob's installed our kitchen granite (glacier white) in July 2023. Lighter granite comes with more customer diligence for stains we were told. Working with the sales staff went smoothly, pricing was good and met our budget. There was a long wait for installation. We picked out and tagged our granite slab at a warehouse in Haverhill, MA. We purchased the upgraded sink from Bob's - note - it doesn't come with a bottom protection guard or hole stopper (purchased separately $75-100) so beware when comparing prices. Working with the fabrication department didn't go as well. To our surprise they do not do an actual template. They only write down measurements. No laser, no physical template. That resulted in small gaps, small alignments being off in our assessment. The communication between this department and the homeowner needs improvement because I had to call sales multiple times to know what the installer was doing during their visits, the arrival times, etc. + sales hours open much later than installation hours leaving us frustrated. They forgot a piece of backsplash on the initial installation, returned a week later with a replacement in the wrong size, something we, the homeowner, noted to them. They had to come back a third time causing a delay in the final completion which was frustrating for us. We had to be home three times to get it all done. Installers did a good job on matching joint colors. They work very quickly to install the granite. They did a good job to level the granite on the cabinets catching a small issue in our cabinet installation. They reinforced the sink which we appreciated. They recommend the customer seal the granite every few years. Our granite has a nice polished look and we like the granite we chose.Update- sink supplied scratches easily.
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July 2023 by Dave J
With Bob's Granite Place you will get 5 star service. I had Bob's come in and do the granite for kitchen counters, island and two bathrooms. We were very happy with everything about the experience. The consultation, professional installation, and most of all the price. Bob's pricing was better than the many local places that we visited. A family member visited us and was so impressed she had Bob's install granite in her kitchen. On two occasions, I've made counter additions to the kitchen. Bob has been able to make me custom matching pieces at very reasonable cost. They stand by their customers. Going out of their way to help them (even with little projects) after the sale.
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May 2023 by Catherine Taylor
Got my beautiful counters installed yesterday. They look great!! Thanks Meghan for helping me pick the perfect color. Thanks Anthony, Joseph and Wes for installing the tops professionally and neatly. I shopped around for months and am so happy I finally decided on Bobs Granite Place for my kitchen. I highly suggest you check into them before purchasing new countertops. Thanks again for the wonderful experience.
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May 2023 by Rafael Costa
Just had my new counters install and they look great. Kelsey was great in helping us pick the perfect color. The installers were professional and clean up thoroughly. They left the house the way they found it, which I really appreciated. Thank you everyone for the wonderful experience. Highly recommend Bob's for your new Granite Countertops.
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May 2023 by Ashley Lylyk
Wonderful experience. From the sales to the install I felt zero pressure. I will continue to use bobs for all of my contacting work. Thanks Eric, Justin and all of the people involved. Will recommend to all friends and family.
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May 2023 by Kelsey jane
Bob’s Granite Place did an excellent job on the island in my kitchen. I will for sure use them on the rest of my kitchen in a few weeks! Everyone from the office, to the templater and installation crew were highly professional. I highly recommend them.
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April 2023 by Amanda Swendsen
We had a great experience with Bob’s Granite Place! Not only were they the only place that had the exact granite we were looking for (we had a very specific idea for our old colonial house), the prices were much more reasonable than other businesses in the area. Everyone at Bob’s, from sales to installers, were very pleasant and efficient. We highly recommend!
