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April 2024 by Mike Patterson
No stars. Xfinity keeps telling me my service is fixed and it's not. The lines are still on the ground and ripped off my house. The scheduled service times keep getting rescheduled today. . I've been without service since Thursday, the utility pole was replaced Friday 4/5/24 in the afternoon. The assistant chat does NOT help at all.lt just tries to get me to change my service plan. You can NOT actually talk to a person. Why NOT? Issues not resolved at all.
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February 2024 by Steven Pepin
If I could go lower than 1 star I would. I went into the store in Dover, NH, Bought a new Iphone 15, added another phone to my account, and thoguht I switched to unlimited $30 per line, yet I am still being billed the old account way. Cannot speak to anyone on the phone because their customer service sucks!!! Automated system just spins you around in circles. If you don't have time during the working day to go to the store you are screwed
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February 2024 by Brenda Snow
We always have exceptional customer service at this Dover office but Alexander was phenomenal. He was knowledgeable, helpful, patient and personable. He spent over an hour with us and got us exactly what we needed. Thank you!
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January 2024 by Ana Garnica
Adam (Manager) and representatives Alex and Hananah always provide positive, proactive and pleasant service
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November 2023 by John R
I would give them a big fat zero stars if it were an option!!!
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November 2023 by Terry Bryant
Feel sorry for the representative because they're ability to assist is limited and they seem to be on hold with Xfinity asmuc, if not more, than customers
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November 2023 by Brandon Huebner
Internet is always dropping for no apparent reason in the middle of the day. Impossible to get to a live customer service representative. If there was an alternative provider I would move my service.
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October 2023 by Georgia Love
Alexander Griffes is a lying sales representative who will do anything to get the sale. He tricked me into buying a phone outright under the guise it would be delivered in two days. Three days later and still no new phone. Was I scammed? Possibly! but who can be certain? Don’t use Xfinity if you value customer service and your own time!! I am switching to Verizon and recommend you all do the same! Store manager who looks like the Chad meme was very rude to me as well
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September 2023 by Andrew Antares
Incompetent staff. Wish I could give zero stars. They deleted my modem from my account when I returned a cable box. This shut off my internet. I had to go back to the store but they couldn’t fix their mistake so they started a new account for me. I had to pay $25 upfront and when I got home the internet still didn’t work. The person helping me had to ask for help for every step of the way, and even with all the other customer service people helping him they still couldn’t fix the problem. Still no internet as I’m writing this. Switching from Xfinity the moment there is another option in my neighborhood.
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August 2023 by N G
Cant recommend, service goes in and out every damn day. Its infuriating.
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August 2023 by Joe WHEE
CONCERN CUSTOMERS CHECK UR PAID FOR 1 GIG FOR MORE THAN A YEAR AND NEVER SEEN ANY SPEED OVER 20 MEG. ON HARD LINE AND 13MEG. ON WIFI YET,,,GETTING CHARGED FOR 1GIG AT 1$159 A MONTH THESE PEOPLE SHOULD ALL BE ARRESTED FOR RIPPING US OFF
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July 2023 by nicole elizabeth Brown
The guys working is just incompetent. Wasn't helpful at all
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June 2023 by Mark M.
I signed up with them for internet and two cell phones full coverage for a guarantee of 125.00 for two years, well I just got off the phone with them and I ended up having to give Xfinity 245.56 to have my internet and phones reactivated, worst customer service ever
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May 2023 by Tyler Pake
Cancelled my account with Xfinity in December. Have a receipt for paying them the remaining balance at this store. Just got a letter in the mail because Xfinity sent my account to collections due to the negligence of the incompetent staff here. Would highly recommend any other network provider that isn’t these guys or at the least don’t go to this store full of incompetent untrustworthy crooks.
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March 2023 by Dewey D.
I don't think anyone at that location knows what's going on. Almost like they all just started the week before. I asked a simple question about my main TV box and they were unable to tell me what it was. Seems to me that you should be able to open up the customers account and identify every single piece of equipment they have.
