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March 2023 by Nadine H.
Worst Walgreens Pharmacy on the planet.They have messed up my prescription every time and every time it's a different reason. The last time I was assured that it would be right moving forward, and the very next time, back to square one. They blame it on everything else and their story changes every time. I am so fed up.
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October 2022 by C R.
This is the worst pharmacy I have ever dealt with. I've provided factual evidence as to why, with accompanying photos for proof. Specific examples include: 1.) Calling and leaving voicemails explicitly stating prescription is ready, when I arrive at their location they claim they never called me and have no record of me in their system. I played the voicemail for the clerk and confirmed that it came from their phone number. 2.) Answering the phone after I've been on hold for 5+ minutes only to say "pharmacy, please hold!", placing me on hold for an additional 3-4 minutes then picking up, not talking and proceeding to promptly hang up. Picking up after being placed on hold and then remaining silent, acting like they can't hear me saying "hello?" and then hanging up again; or placing me on hold and hanging up without answering. 3.) Repeatedly recycling the excuse that they haven't received correspondence from the doctor's office and can't fill my prescription without hearing from the doctor. This occurs even when I've spoken to the medical assistant at my doctors office and she calls them/sends them computerized orders while on the phone with me after confirming the pharmacy's location/address and phone number. They've blamed 3 different doctors offices and claim they never heard from them. The common denominator is always this pharmacy. 4.) The automated prescription refill service does not work, do not rely on this service. I've typed in my rx number for refills and selected the time I need the prescription and their automated service confirms. Even after 48 hours the prescription was never ready. When I'd go to pick it up they'd have no clue what I'm talking about and act surprised. 5.) Staff has aggressively argued with me about an emergency refill which consisted of just 3 pills. They failed to fulfill my 90 day refill prescription because of their error. I requested my refill while my Rx order was active and due to their errors, repetitive excuses and delays they were unable to fill the prescription before it expired despite a generous grace period and me planning ahead responsibly. As a direct result of their errors, I needed an emergency refill, they gave me an extremely hard time about it, and had I not known my rights they would have outright denied me and left me without any medication. They never take accountability or own their mistakes. Don't expect them to admit fault or have any compassion. I had to bargain with them ad nauseam just to get medication that I needed which could result in hospitalization, myxedema coma or death if not taken consistently on a daily basis. 6.) Their staff is comprised of the rudest individuals I've encountered in a customer service role. When you're at this location in person or when speaking to a staff member by phone, you are not a consumer/customer and they're not a business, you're a nuisance and a means to an end for them to take out their anger and impatience on. They're agitated off the bat, don't expect pleasantries or them pretending to not be annoyed or grotesquely pissed off. After waiting on hold and being hung up on 2x I get a snappy "last name!", "date of birth!" "Yes, it's ready!" followed swiftly by a dial tone. I've lost count of the times I've been scolded and verbally abused while politely and calmly asking the bare minimum and trying to get my thyroid medicine refilled. Please save yourself the headache that I have from trying to get my prescription refilled. It was extremely time consuming, frustrating and defeating to get my thyroid medicine just for this month. It's 10/19/22, I've been trying to get my medication refilled since August while balancing a very busy schedule. I've made several attempts at auto refill, received 3 voicemails telling me it was ready for pick up on (1) 9/26 and (2) 9/28 only for them to insist upon my arrival that they never called and they need the doct
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November 2021 by Janice S.
I called the store before I left the house to get my 2nd shingles vaccine. The recording said you don't need an appointment. I came from Maine because you need a prescription to get one there and I don't have a Dr. yet as I'm new to the area. When I got there, the woman behind the counter said you need an appointment. I told her I called and she said I don't know know what it says but you need one. I asked if I can make an appointment and come back in maybe a 1/2 hour she said I don't know. There was no one there. Not even an apology for the recording giving out wrong information. I went to Rite Aid across the street and got one there in 5 minutes and they couldn't have been nicer. The pharmacist, , the store manager and cashier. All helpful and really pleasant The pharmacist at Walgreens with the curly shoulder length hair should take a lesson.
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May 2018 by Stacie S.
At least 5 times now this Walgreens has screwed up my prescriptions. They either don't have them ready when they say they're ready, or sometimes I'll be in the drive thru and they tell me the prescription is back ordered or unavailable (which would be nice to know beforehand) and then as I'm pulling out I'll receive an email telling me my prescription is not available. Seriously? If you can do it after I already drive all the way there, you can do it before I even get there. There has been many times where I leave and then look at my prescriptions and realize they're wrong so I have to go back. For example, I get a three month supply of a medication in February. Now, I put in for a refill, and I go in to pick it up & when I get home I find out they filled it this time for a one month supply instead? Why? Who knows. But now I have to go back, get it voided, and get the prescription for 3 months otherwise my insurance won't cover it because I no longer have an override because Walgreens already had to use it because they've messed this up before (and that was about a 5 month process trying to figure that out between insurance company and Walgreens). Unless you want to drive back and forth six or seven times every time you refill prescriptions, I'd choose a different pharmacy.