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February 2024 by Kevin Connick
Very impressed with the service the best one i did Business with is in dover and i did business with is Lawrence and he was very polite and the manager was also very nice as well
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February 2024 by Michelle
Christian rocks!! Always helpful fast
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January 2024 by Chris Corbin
Good value
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January 2024 by Sara Mead
Best Tmobile in the area!! They have a super helpful and friendly team.
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January 2024 by Roger Smith
I don't know who wrote some of these reviews, but this is the worst place to change phones. They lost all information and pictures for all our family phones. Then we went in the next day to get our old phones back They were already gone.
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December 2023 by Donna Egelston
This was the best experience I have ever had when it comes to cell service or new phone. Nate was exceptional, very professional, kind. and knowledgeable. Helped me figure a plan for myself and my granddaughter, was able to keep my number and I was there way after closing time. No one tried to rush me or make me feel bad that it was past closing. If I could give Tmobile and Nate a rating higher than 5 or 10 I would. Thank you for making a difficult choice easy peasy..
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July 2023 by Alexis Garcia
Terrible manager at the Dover T-Mobile store. Justin was cool though. Highly recommend firing the store manager, terrible customer service, rude, and doesn’t understand policies. Would like to get in contact with district manager if possible.
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May 2023 by Anthony Miles
Nate helped me buy/setup a new phone today. He made the process seamless, and I'm very happy with my purchase.In the time I was there, it became busy. Nate was manning the store alone and handled himself with grace under pressure.
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May 2023 by Francis Desper
I've been having problems with my Boost Mobil phone performance. After doing some homework, I read that T-Mobil bought Boost Mobil. With that knowledge, I went to a T-Mobil store for assistance fixing my phone to have the associate tell me he has no idea what I'm talking about and walked away saying we don't work on Android phones. I'm still having problems with my phone but I'll tell you this, if I change providers, I'll never go to T-Mobil with that kind of service.
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May 2023 by kerry west
Justin was amazing with all my concerns and got me into a beautiful new phone quickly. Thanks Justin
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March 2023 by Roger McGee
I generally have a high opinion of TMobile service but did not like my interaction with an associate in this store. Been working with support for a home internet problem and was told this store was contacted and expecting me to exchange my gateway. I got there and was firmly told no one called and I had the wrong store. I was at the correct store. Went to another store in Somersworth and they graciously offered to help me.
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March 2023 by No Outlet For all my stuff
Great example of a retail store that knows the importance of customer service. A+ experience with a special shout out to Justin. Highly recommend!
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February 2023 by Gary Boucher
Good service. T-Mobile Tuesday, got our free umbrella.
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January 2023 by Work Email
Nate was very pleasant. Great value and excellent customer service. Love my new equipment.
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November 2022 by Robert King
Started T-Mobile online, went to this store to hand in the old phones per the agreement. Was met with “we can not take phones if the service was started online”. The employee boxed them up, and referred us to a post office.I then called support, who was as surprised as I was.They made a three-way call to the store (I had left by now) and referred the store to a document and instructions on how to take the phones in. Employee still refused, but said he’d walk them to a post office at some point.Not sure if it’s laziness or pure ineptness, however, they’ve made it clear they do nothing unless you buy something in their store. Seems to be a trend with T-Mobile stores in this area, of horrific service.
