Philbrick's Ski, Board & Bike is highly praised for its exceptional customer service and knowledgeable staff. Customers often travel from afar, choosing this business for its competitive prices and expert assistance. The staff is known for helping customers find the perfect bikes and skis, tailored to their needs and budgets, without pushing expensive products. They are friendly, helpful, and willing to answer all technical questions, ensuring everyone leaves satisfied. The team is quick to assist with repairs, often fixing bikes the same day, even on short notice. Customers appreciate the staff’s kindness and willingness to go above and beyond, such as watching cars while helping with repairs or providing detailed guidance. Long-time customers highlight the consistent helpfulness and professionalism over the years, including fitting families with skis and bikes. Overall, Philbrick’s stands out for its expertise, great prices, and stellar customer service. The staff's ability to communicate clearly, follow through, and provide personalized advice makes it a trusted choice for outdoor gear and repair needs. Many customers intend to return for future purchases and repairs, emphasizing the business’s reputation for quality service and reliability.
Super great and knowledgeable customer service and expertise. I worked with Ryan and Meg and they were awesome getting me the right bike and information I need at a great price. 10/10 I’m going back here for all of my bike stuff in the future!
June 2025
Meg and George were fantastic to work with. It's rare to find that level of communication and follow through today from companies. I hope I have a need for their services in the future, because it's the first place I'll turn. A++
June 2025
My family and I have been Philbrick’s customers for many years. They have fitted my kids and I with skis and bikes! They are always helpful, knowledgeable and friendly! Their prices are always within industry standards and reasonable. The in person service is always exceptional!
