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June 2024 by Fran Baldowski
Theo (kitty) and I came in to visit VetCo as he was due for a booster shot. Everyone was super nice and Theo just purred with contentment at the attention.
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September 2022 by Jenna P.
I used to go here all the time for my cats' needs. It was also super convenient and only 7 minutes from my house. The staff are very nice. But this store is literally always out of stock in everything. I would try again a few days later, but had the same problem. I have also placed orders online where the website says "in stock" at that store, just to get another email minutes later that my order was cancelled because it wasn't in stock. This has happened several times. I stopped going, and go to PetSmart in Newington now, because I can actually find what I need. Seriously, you guys would have more business if you restocked your inventory when things run out. So many empty shelves/fixtures. It's super frustrating..
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August 2022 by Milena B.
I used to work at this petco and had to leave to go to college and when I came back as a customer (after not being there for more than 6 months) with my friend to buy food for our pets, the aquatics specialist Beth held her hand in the air and flipped me off as I was waiting to check out. I hadn't said a word to her the entire time I was there, there were other customers around, and there are cameras everywhere. I'm unsure what she was trying to accomplish but it was incredibly unprofessional.
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August 2022 by Aleona S.
We wanted a gecko and the lady we were talking to she was trying to make us buy stuff we couldn't afford and make us spend more money her name is :kania
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May 2022 by Tommy W.
I live nearby and usually go here for pet needs out of convenience. Last time, my cashier was talking, but so quiet that she was impossible to hear. I'm 23, nothing wrong with my hearing. I asked her to repeat herself a couple times, until I realized she wasn't going to speak up, so I just let it be. To this day I have no clue what she was saying. The thing I find most horrible about this store is looking through the reviews, it looks like the store is copying and and pasting responses, with maybe a small tweak here or there. It really shows that NOBODY at petco cares. Please straighten out your store, employees, management, and the process of replying to your customers.
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January 2022 by jennifer chandler
My kitten Mickey love it cause there so friendly and welcoming
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May 2021 by Shelly Asplin
Authentic food.
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July 2020 by Lex S.
Awful customer service. Was talking to an employee then they just walk away while I'm trying to purchase an animal. The animals also seem extremely stressed, too many lizards in together of different sizes. Petco has an awful reputation as a chain pet store. You should really think about taking better care of your animals and less on profits. Thanks. Got my snake from pet supply co. Instead. Super healthy , happy, docile snake. Employees were super helpful as-well. Try them instead.
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March 2020 by Stefany Marie Pike
Both of my puppers had a spa day! They are so shiny clean! Stephanie always does an amazing job! And they just love her!
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January 2020 by Sheila Thayer
I like them they are really inexpensive and everything and have great deals on vaccinations. I don't even mind the crazy schedule and long lines considering you don't have to pay for exam fees and all the stuff they tack on at vets offices. However at Petco, you have to call the day of to make sure the vet is really going to show up because I brought my cat one weekend and they never got there.
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December 2019 by Jone D.
Extremely friendly staff! Every time I go you would think the check out people were best friends with everyone. They all seem knowledgeable and enthusiastic about their jobs. They offer to help on occasion but not in the excessive uncomfortable way that other retailers do. They also have a bin to donate supplies to a local animal charity program.
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June 2019 by Laurie Crotty
Great service and excellent knowledge.
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June 2019 by Jack Jackson
Great store, internet animal experts should show us their internet zoology degree so we can take their criticism seriously
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May 2019 by Samantha F.
Complete 0 rating from me and the others that I was with and witnessed. My boyfriend, his friends and I went into the Dover Petco yesterday and tried to buy a getco. Other than the fact the worker (who I didn't identify his name- but with the half shaved head, Caucasian, brown haired) tried to convince us otherwise to getting the pet, tried to prove his point by letting the getco get loose then PULLS IT DOWN by its friggin tail to the point it FALLS OFF THE PET and bleeds out everywhere. I cannot fathom how mad I am and I sure as hell am never going back here again. Get some better employees who ENJOY their job and love the animals. Horrible experience.
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April 2019 by Amanda B.
Honestly I'm done with this place! I've called for two weeks now trying to get my dog in and their is always an excuse! Can't make an appointment because we are to busy can't make an appointment because computer isn't working can't find your dogs info etc...... it's just honestly ridiculous!!!! I'm tired of snobby employees who treat you like crap!
