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November 2023 by matt matiacio
Called for questions regarding venting for a jotul LP furnace I was installing, the person I spoke to was very knowledgeable.
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September 2023 by James Gunter
I bought my Weber grill here. For $50 they built it and delivered it. Also will handle any problems for the first year. Now, 2 years later, the igniter stopped working. I called them and they ordered the part that was still under warranty, no charge! No way home depot would have done that!
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June 2023 by Jamie M.
Stay away from Nordic Stove Shoppe, they don't keep their word and are dishonest.. go somewhere else. The past nine months I've been trying to get them to install new fireplace doors, which is not a major install. Their "one-man shop" Kevin came out to our house early autumn of 2022 to take measurements and give us a quote and then again three months later in December 2022 when we hadn't heard anything back. He apologized for "dropping the ball" and assured us he would get the job going. On 12/10/22 he sent us a rough outline of the work they would perform and I wrote back the same day saying sign us up, whatever money you need in advance we can provide by check or credit card. One thing led to another and we never heard back from them. Small business's can get busy and I was busy as well, and the winter passed by. So yesterday, 6/22/23, I called them up saying things must have gotten lost in the shuffle, but I wanted to see if they could do the fireplace door. No harm done, we just wanted to pick off where we left off. Kevin got super defensive right away saying I had never gotten back to them. I was stunned and I sent him my email from 12/10/22, which clearly had said sign us up, whatever money you need up front I can provide. So then he changed his story to that I had never sent a check...totally bizarre considering I had never been asked for a payment amount. But this revised story was also BS, when Kevin left our house in December he said he would reach out to a subcontractor to install what's called a lintil, which is like a frame in which the fireplace doors sit. He and Nordic Stove Shoppe just never followed through on what they said they'd do. We all make mistakes or miss things, myself included, I was just calling up to see if we could get it done over the summer when presumably it would be less busy. The CYA, defensiveness, and leveling of blame by Nordic Stove Shoppe was bizarre and unprofessional. Kevin cut the call short by saying he felt sure they wouldn't want my business and the owner Ed followed up this morning telling me to take my business somewhere else. After nine months of waiting on them! The owner Ed followed up with a checklist of how they do businesses, which was particularly ridiculous because I had followed every step in their process. Unprofessional, dishonest, and really at the end of the day weaselly. Do yourself a favor and go somewhere else. This company is not to be trusted.
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February 2023 by Wile E. Wonka
Bought my woodstove and accessories. I am very happy with the stove. Knowledgeable.
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November 2022 by john heath
The people who run this business appear to be very dishonest. I paid $174 for a pilot assembly in March of this year. They gave me the thermopile and thermocouple that they had in their back room. My plumber (Jim Golter) Installed the parts. I thought this was the whole assembly ,but it was only part of it. These 2 parts cost less than $100. They are now refusing to give me the remainder of the parts or refund my money! The owner of Nordic stove also lied to me and told me they don’t sell the parts separately (they do!). Don’t trust these people.
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October 2022 by Arda Sancak
Very nice, knowledgeable staff. You feel as if they are not after the money and your needs are more important. Just for a pipe spent almost an hour to help. They really deserve more than 5 stars. Thank you.
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February 2022 by Renee L.
If your fireplace was not built in the last 5 minutes, DO NOT use this place. We received a referral to this business, however, our experience was less than satisfactory. We were directed to have masonry work done, there was a visit to the house for measurements and product was ordered in the beginning of September. Months pasted with delivery/install dates being pushed out several times. Fast forward to February 15, the install was supposed to start first thing in the morning with the crew showing up at 11:00 am. The product did not fit, there was no solution offered. Here is your refund. It appears that this vendor does not understand the product lines that are carried and if something is difficult they walk away. If I worked like this I would be fired. Wish I could give negative star ratings.
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September 2021 by Brian Chasse
Sales process was excellent. They asked questions to make sure we got the stove that fit our needs. Installation was professional and informative! I would highly recommend Nordic Stove!
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May 2021 by Marianne Gagne
Terrific job thank you so much
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March 2021 by denise Gamester
They were very helpful, cozy store
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January 2021 by John Sellers
They were wrong about the repair of my stove and advised parts were obsolete, saying the entire unit myst be replaced. The parts were readily available and installed fir $160 dollars.
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November 2020 by Mike
I've purchased stoves on multiple occasions here despite living over an hour away. The inventory, service, and knowledge that the owner and his staff is unparalleled. Their willingness to help and expertise provided me every confidence in my DIY installs.
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September 2020 by Treg Ogborn
Bought a great wood stove, Ed held onto it for a month at no charge until I could pick it up. Very knowledgeable, customer centric business. I highly recommend.
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September 2020 by Ryan Keller
Great selection, top notch service and great prices, the installers were friendly, timely and left our home spotless, we highly recommend Nordic!
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July 2020 by William Carroll
Best store I've ever been to. Very helpful staff, great products, excellent services!
