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March 2024 by me me
they literally have no idea what they are doing. couldn’t even figure out which form was which.
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March 2024 by Abbey Doucett
My husband and I have done our taxes here three years in a row, so automatically you’d think my appointment would go quick and smooth. Sat down for our appointment at 1 and didn’t walk out until 2:45, when their website lists the appointment takes 60 minutes. If you have employees doing tax returns they should know how to do every bit of the tax return. Thank God Tracey was there to help otherwise I fear we would’ve been there much longer and it wouldn’t have been done correctly. I try to be understanding but it’s hard when you get child care for an appointment and pay Jackson Hewitt over $400 just for their employees to not know what they’re doing. Won’t be back.
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January 2024 by Melissa Michaud
Gerald was super helpful and also very friendly!
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December 2023 by Christine D
Jerry is very professional, personable, and most of all experienced. The process was explained clearly, and it did not take long to be done. I will certainly finalize my tax return with him next year.Thank you
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April 2023 by James Clarke
Was pretty disappointed in the service. I made an appointment and was told that it would be not long so I wouldn't miss too much work. My taxes arent overly complicated and dont involve stocks or bitcoins etc so it should have been a pretty straight forward process but it got drawn out longer than was necessary. If the appointment was going to take longer they should have just said it so I could have planned accordingly instead of having to miss more time the day of. The refund was not great, which I get they have no control over but when I asked about a possible discount they rudely told off. A simple no would have sufficed. I would reccomend going to HR Block if you have complicated taxes or doing your own taxes if they arent complicated instead of wasting time just to be talked down to.
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April 2023 by bill Staples
Tracey is amazing! She carries the Dover office! She juggles numerous situations with a parent ease! While other associates struggled with what seemed to be simple situations, she stopped where she was help them, and picked up where she was at as if she had not left. If I had to say one bad thing, it would be that others at the office were not as fluid as she was, and this caused her to have to stop her work. If you haven’t given her a raise recently, that should bWhile other associates struggled with what seemed to be simple situations, she stopped where she was helped them and picked up where she was at as if she had not left. If I had to say one bad thing, it would be that others at the office were not as fluid as she was, and this caused her to have to stop her work. If you haven’t given her a raise recently, that should be the next thing on your list!
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April 2023 by David Rubinoff
From start to finish, I did not have a good experience at this tax prep location. I was called at one point after making the initial appointment to be told I'm eligible for 50% off as a new customer, then called again to be told that was a mistake 3 days later, a day before the appointment. While on the phone, I ask if there is anything I need to bring, i'm told my ID/drivers license, and all the documents i'll need. This was also not true as I got to the appointment and was asked for my social security card, which caused me have to go back to my home and get it while I missed the quesitons and information portion of the filing. I returned, and come to find that my tax preparator did not really seem to know how to answer questions I had about my taxes, and had technological issues every few minutes. The manager comes over to tell me right in front of my prep person that this guy particularly has been having technological issues. My appointment was at 10am and i was not able to leave until 12:04... it took over 2 hours to do this. With all of these factors, I asked the manager if I could get the 50% discount and that my experience hasn't been good, or some kind of discount and she says "there is nothing I can do". I have gone to this exact office in the past for tax help and the same people are not there, and i'd really just suggest everyone reading to not choose this place for your tax filing.
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April 2023 by Guy Lavoie
Chris’s really did great job gathering all the information. Gerry did a real good job too. I will be back next year because of the great job that they did.
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April 2023 by garrett maddox
The tax advisor whom did our taxes was great! Very polite knowledgeable and fast. Fully recommend goin to get your taxes done here
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April 2023 by Mark M.
They get 0 stars from me, unfriendly, you're treated like you are a bother, not recommend by me period, never again the only reason they get 1 Star is because I couldn't post without leaving one
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March 2023 by Gina Ricciardelli
Very professional and timely. They always help answer my questions and are knowledgeable about tax related stuff.
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March 2023 by Samuel Napitupulu
Christopher Matthews was very pleasant, helpful and informative.
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March 2023 by C Ouellet
Gerry was wonderful! Very friendly, patient and helpful!
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February 2023 by Charlea Hill
This office is always wonderful to me, friendly and their tax preparers are the best! Thank you to all of them! I appreciate them more than they know!
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January 2023 by Larry Sanford
I have been with Jackson Hewitt for 18 years now and never once have had a bad experience! I highly recommend them for anything tax related!
