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September 2023 by Matt B
They must put “must be completely incompetent” on their job ads. My gf has been a customer for 10 years. No exaggeration, her card is locked more often than it works. The fraud protection is terrible and overly sensitive. The most random and unpredictable things will set it off and once her card is down, she’s unable to help contribute for bills which puts us both behind. The Customer service is non existent and is open during the work day and closes promptly at 5, allowing no time for anyone who works for a living to call. Sure there’s supposedly an after hours line but there might as well not be since they never answer. This bank is terrible, take my warning and stay away. She will be leaving this week for a bank that isn’t complete trash
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August 2023 by David Tufano
This morning I went to the drive-thru of the Dover, New Hampshire branch. I am not a customer, but I stopped to cash a check that a friend of mine gave to me who is a customer. I gave the check and my enhanced New Hampshire driver's license to the teller at the window. The teller asked me if I had a second ID, preferably a credit or debit card. I questioned her and told her that I would rather not send any card with my debit card number or credit card number on it, especially because they have the expiration date and security code right on the card. I gave her a government issued VA benefit card with a photo on it. She told me that would not be sufficient. After further questioning, she went to see the branch manager. After about 10 minutes, with other cars waiting behind me, the branch manager came over and told me that she was going to make an exception, do me a favor, and cash the check. She also told me that she called the account holder, who of course was at work, and confused her as to why she was being called in the middle of the day. The amount of the check that I was cashing was a whopping $30.00. Needless to say, if I ever have the need for a local bank account it certainly would not be at this bank, and I have sympathy for anyone who is a customer of theirs. FYI- any enhanced driver's license is sufficient identification to obtain a US passport and/or to travel internationally with. If it's security that they are concerned with, they should get a grip.
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November 2022 by A. H.
Great staff, always polite and helpful.
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October 2022 by Nick Days
Posting this on behalf of my grandfather, who happens to be the owner of a small veterinary clinic with a herbal medicinal focus, he has banked with First Seacoast Bank since before I was born and for reference I am 20. Up until 5 years ago banking was up to standard, however following that year when my grandfather went to fund the families annual day trip to Sunday river on Christmas Day he was stunned to find fees in odd amounts being imposed on him, when calling the bank to try to resolve the matter, the bank was very unhelpful in trying to resolve this, what’s more is he was littered with more fees and in greater amounts after confronting them, very disappointed, honestly after this my grandfather went with Bank Of America and it’s truly shocking how online banking with an A.I seems to be more helpful than an entire bank.
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October 2022 by Genex eSports
Had a bad experience with this bank. Do not go here
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September 2022 by Ralph Raney
People always polite and very professional. Believe it or not I've been banking with them. since 1976 when they were Seacoast Saving bank.They have been good to me always.
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January 2021 by JetpackComics andGames
The best bank I have ever had the pleasure of dealing with. Top notch customer service and always there when I have a question. We're the official cheerleaders for First Seacoast Bank!
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January 2021 by Brian Niles
Not a bad bank. Staff is not very personable and their app seems to go down a lot. But other than that ok.
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January 2021 by Vat C
Is there anything less than 1.. They deserve it.. Worst customer service.. left 4 VM's and never bothered to call back.. Anytime you call, it gets directed to Voicemail.. Pathetic..
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September 2020 by Srivatsan Chetlur
Is there anything less than 1.. They deserve it.. Worst customer service.. left 4 VM's and never bothered to call back.. Anytime you call, it gets directed to Voicemail.. Pathetic..
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February 2020 by Valerie Hilton
Banked with FSB for almost a decade, they consistently have downed atms, the employee's at the two locations I went to are concerning to be around to say the least towards the end of banking with this bank. I wouldn't recommend this bank.
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October 2019 by Sara E. Antonino
Decent bank, but not sure why the staff is so cold. I deal with many banks in the area, and this branch just seems to have the least friendly staff of them all. Possibly trickles down from management? Not sure what it is— Just awful customer service and never a smile.
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September 2019 by NOT_ NOSTAW13
This bank IS NOT the same as Federal Savings Bank. Very sad I DO NOT recommend this bank to anyone anymore.
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April 2019 by keep F
Awesome bank, tellers and customer service are knowledgeable and great to deal with. Local bank I would recommend to anyone
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February 2018 by Ron F.
Until there's an issue, you don't really know how good or how bad your bank's customer service is... Well, I got to find out how bad FSB's customer service is first hand. For a relatively small bank that wants you to believe it's a local bank, it's amazing how much they ACT like a big, impersonal corporate bank. My first wife died with a few hundred dollars in an account. I was supposed to have been added to the account, but when I went to the bank they told me I wasn't. I showed them the death certificate and they told me that unless I had papers signed by a judge, I couldn't access the account. I explained that there would not be any probate as this was the only property at issue and it wasn't worth getting a lawyer and judge involved for such a small amount. They let me know there was nothing they could do. (The state let me know that it was up to the bank to decide what to do in these circumstances and that the bank certainly could have given me the money.) I then asked what they would do with the account and they told me that it would go in to a hold status and, if there was no activity in five years, it would be considered abandoned and go to the state. I asked if they would continue to take their fees every month for the next five years and was told no - while it was in that status, there would be no fees. Well, I continued to get statements for the account every quarter and there were fees taken out every month. I called each quarter for about the first year and tried to explain things to them. They "couldn't help me". I simply asked them that, if they were going to bleed the account dry with fees before turning it over, then don't wait - just take the money in one big fee and be done with it. I was told that they would never do that to a customer. (They simply couldn't contemplate that that's exactly what they were doing!) I continued to call once a year for the next four years and got the same runaround, confusion as to what should have happened, and sob story that they'd like to help but couldn't. After five years passed (the time to consider it abandoned), the account still had about $100 in it, yet it was not turned over to the state. I called and was told that "I'm sure it will be turned over soon." I just called again (it's now been a total of seven years) and was told that the account was turned over to the state this past fall with $6.03 in it! Exactly what I asked them about in the beginning has now happened... They bled the account dry with fees and then turned it over to the state when it was empty (almost 2 years after the deadline!). I will never bank with FSB. You should never bank with FSB. The people in the branches are nice enough, but they are puppets and have no freedom to actually help customers. This bank wants you to believe it is a local bank and they care about their customers, but they are run like any big, corporate bank - they just don't have any of the perks that you can get with an actual big bank!!!
