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May 2024 by Katie Sessa
Save your money and don’t go here. If you have any issues they will never get resolved because the owner and manager will never return your calls and are never in the building
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May 2024 by Morgan Doyon
Horrible customer service in every sense!
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April 2024 by Matthew Pike
Great gym, great atmosphere, old school mentality, and the owner is an extremely understanding guy
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April 2024 by David martin
Great gym, great staff but cannot get over that they allow members to enter sauna in gym cloths and training shoes, street cloths, outdoor shoes!
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March 2024 by Yaret Ayala Soto
More than glad to be part of this gym. Like to recommend more machines.It needs a better space to do abs workouts.
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March 2024 by Christopher Day
Super polite crowd. It's clean. Plenty of weights. What more do you need?
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March 2024 by deborah cuenca
My daughter regretted signing a contract with this gym within mere days. She was stood up by trainers there on at least 3 different occasions and due to friends of hers who decided after she signed up that they didn’t want to get involved in a contract, (they were gonna join together), but ultimately decided to join another gym where they didn’t have to sign one. Anyway, I have been going back and forth with the manager, Amanda, trying to get out of this contract. Her higher up, Julian, is in FL., she says, preoccupied with other things. She was supposed to get back to me a week ago. When I called her today, she acted like she had totally forgotten about it. So she went through emails and saw that Julian never got back to her. Why would he? We are stuck in a contract and he’s getting our $42 every single month and sometimes more than that because of their maintenance fee and we’ve been charged $35 also this month in bank fees because we were charged a fee I wasn’t anticipating and thought there was fraud on my account so I cancelled the card and that backfired on me. I tried explaining that to her, and telling her that I had been told by another employee that we should not have been charged those fees ~ that the gym usually absorbs them. She said there was nothing they could do. Again. This has been my experience with that “health club”. If anything, they have been bad for our “health”, giving us headaches and hypertension since that contract was signed. I realize a contract is a contract, but I also know that the trainers who work inside the gym stood her up on at least three occasions. So we have been paying for all of these gym fees plus the $35.00 they won’t reimburse us, since October 19 of last year. All the while she’s been trying to get out of it since well before Halloween. SIGNER BEWARE: The management/owners of this gym are heartless and if I were you, would NEVER EVER sign a contract with them. I will say that Amanda says she understands my frustration, which I appreciate. Katrina was wonderful to talk with and was very compassionate and empathetic. I will give credit where it is due.
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February 2024 by Taylor Grover
This is the first time I’ve ever ventured outside of my house to find a gym instead of our home gym and I can confidently say I’m so grateful I did. I needed to switch up my routine and wanted to grow more in a gym with more equipment. Not only is the child care incredible but everyone is so kind and pleasant when you show up. Great way for this busy mom to start her day!! ??????
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January 2024 by Carole Caisse
I'm giving 5 stars for the Derry Manager, Amanda! Not only does she exude a friendly, professional personality but when she tells you she's going to do something and get back to you...she does! Had a billing issue after I canceled my membership 7 months ago and was still being billed. I really need to keep a closer eye on my checking account!!! However, Amanda handled the situation like a pro and I'm very thankful for her. The Zoo is lucky to have her because customer service is rarely good but great customer service is even more rare. Thank you Amanda, you're definitely the best manager I've dealt with and I appreciate all you did in this situation!!!
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January 2024 by Carol Quarles
I just recently joined the Zoo Health Club in Derry and began training with Redwood trainer Frank. He knows exactly what i need as far as mobility and strength training go. He really matches my energy and I match his. Frank is extremely knowledgeable of all things health and fitness. I highly recommend him !
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January 2024 by Emma Joan
The gym has helped in a multitude of was for me! It’s clean, not too crowded and all the staff, including the redwood trainers, are really friendly and helpful.I am training with the redwood trainer Frank and seeing significant improvements. My mobility has improved significantly. He challenges me while understanding my limits so I don’t hurt myself.The kids place is great too! Ms. Alice watched my kid a few times a week and is so kind. My 19 month old feels very comfortable with her since she has a warm embrace about her.
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January 2024 by Hillary Smith
Signed up a while ago but just started my personal training with Frank. He’s done a great job and super knowledgeable. It’s been a blast and I look forward to my Sunday mornings !
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October 2023 by Matt K.
a great gym. 4.8 out of 5 . Only criticism I have is they should have a leg curl machine like planet fitness has (life fitness . Not the stupid one on the leg where your legs get stuck and feels like they're gonna snap after lifting heavy weight with that machine. The lying curl machine is very good, though. Also, they should have a standing calf machine like The Nashua one has.
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October 2023 by Doug Charnley
I joined The Zoo in May and began with Frank P as my personal trainer in July. I have to say working with Frank has been a very enjoyable and rewarding experience. He has added different machines and exercises into my morning workouts and has challenged me to bring myself to a higher level of fitness. I know that I am getting in the best shape of my life and I owe that to Frank. Thank you!
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September 2023 by Steve Goodwin
I recently started with a new trainer Frank, and I must say I enjoy working with him. He has introduced me to a few new machines and shown me additional ways to get the maximum out of my training. Because of his expertise, I can fully understand the concentric and the eccentric training and alternative exercises to get the most benefit out of my workouts.
