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July 2023 by Ray Mass
Great bunch of guys willing to help solve your problem. Take the negative reviews with a grain of salt.
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August 2022 by Wayne Moore Jr
Lots of parts helpful people
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June 2022 by Lissette “Liz”
My paint matches my car! Great work thank you.
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September 2021 by Alain Fournier
The bad reviews are due to lack of staffing, overworked, overwhelmed employees. The Derry store is a great store. I (was) the manager of the Derry store for the last year and a half and I left (on good terms) to pursue other opportunities. Some things like paint orders or hydraulic orders can not always be done on the spot and have to be left to be done at earliest convenience or schedule. From what I see, from experience, the negative reviews left within the last month are due to impatient customers wanting it done NOW, which cannot always happen.
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September 2021 by Jamal
Just called a minute ago trying to order a paint and this guy is the worst, I said I need a paint and he said we are short handed I don't think we can't do it today I said that's fine then tomorrow then he said no it may be couple days and he wouldn't let me speak , I called them many times for it all they say the guy is doing the paint is not here . Awful customer service ... Napa should hire professional people . I wouldn't recommend this place to anyone. I have nothing against napa but these guys answering calls
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August 2021 by Mark McCarthy
They have the part in stock great customer service nice people to do business with the mall open on Sunday maybe a couple hours would help but that's about it no or maybe you like like 11 or 3 or something like that but other than that they did a great job they're amazing amazing Place
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August 2021 by R. A.
Google days 8am Saturday.Sign on the door says " guess not".Guess Im forced to buy expensive parts somewhere else today.
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June 2021 by ricky ward
Very lazy they only work when it’s convenient for them
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May 2021 by Samuel Johnston
They'd rather support evil than have your business. So be it. Haven't found a single other auto store in the area that denies reality, take your pick of the rest.
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August 2020 by Bonnie
Very friendly and helpful!
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July 2020 by James M.
The other review is spot on. I've been doing business with Sanel's SAS since the 70's! Now that NAPA bought them out they lack many of the little items SAS carried and have to wonder how stocked the Heavy Duty side is, and the prices have gone through the roof!
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April 2020 by Matt Ball
We had a power steering hose blow and needed a new one made fast. Tim was awesome! From the moment he answered my call to getting me the parts I needed, I couldn’t be happier. Thank you Tim!
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March 2020 by Taylor Guild
Very helpful and knowledgeable, prices are fair, yes I would buy parts again from them
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September 2019 by Luis Gomez
Great, friendly service
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June 2019 by Sue Wood
Employees were very responsive in helping me :-)
