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February 2024 by Angela Perozzi
Sad. The only store left in this mall. There are usually decent sales if you have time to search but service is lacking.
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December 2023 by Mike Landers
I thought they had closed like most of the stores in the steeplegate mall. It was nice to see they're still there. Lots of product and fantastic deals. Glad I checked it out.
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December 2023 by Katie Poole
I had an excellent time when visiting JC Penney. They are now having a discount going at the register to be taken off your total purchases. My total was over $50. and l walked out paying only $30.
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December 2023 by Amanda Vassillion
I’d like to just say that I didn’t go MANY places for “black Friday” shopping but looked at a lot of “deals” online and let me tell you, there were NONE worth leaving the house for.I happened to be out with a friend and she wanted to stop at jcpenny. I found more deals and more TRUTH in what they had displayed than any other place.No Bullcrap, everything rang up as it was suppose to. I got so much stuff for only $85.00 and this is what everywhere should be doing!!! The world sucks enough, I appreciated this and reminded me of the old days of Christmas shopping when things were just better!
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November 2023 by Diana Farnham
Friendly staff! The store was clean, but very hard to move about with a shopping cart. Prices were so high that neither myself nor my Mom were able to afford to buy, but they do have beautiful items in their store.
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November 2023 by Sandy Dibbell
I've had a JCP credit card for about 48 years and I wanted to keep it active. Since all my local stores have closed, Steeplegate is the closest physical location. I just felt sad walking around the store. It was neat and clean, but the merchandise felt dated and generic. The woman in the Beauty section was awesome, though. I would give her 5 stars for her attitude and customer service.
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November 2023 by Joseph Webb
Seems to be hanging on in terms of availability of merchandise but store is definitely showing its age probably due to the fact that it’s one of a few stores still occupying the dead Steeplegate mall.
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September 2023 by Doreen O'Neil
There is no help. Picked stuff at Beauty and no one was there or came. Took merch and checked out with clothes. There was only 2 Registers open on opposite ends of the Store. They were well stocked.
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September 2023 by Linda Riedle
I can always find a dressy dress at JC Penney at a great price.Glad they didn't close like the rest of the mall stores in Concord.
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August 2023 by Red Green
I needed a suit and tie to go to a somber event early next week. After walking around and waiting for a sale person in mens dept.. I found a sales lady. She said she only rang up people. I said O.K. She said she would get a manager to help me. A fellow came over after a while and said we have a big and tall section over here. I was fitted with a new suit and two shirts and ties in no time. I was very happy with my purchase and the service that I finnally received. I had been earlier to the Men's Warehouse and the did not have my size. J.C. Penny did!. The only downside was price and wait time. For a quick purchase I felt the price was a tad more than I wanted to pay. However, I purchased a jacket and pair of pants, two shirts and two ties that fit very well for just under 500 dollars. The service that I finnally received was really excellent. The fellow really knew how to size and fit me as a big and tall person. The lady who checked me out was very nice and helpful as well.
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July 2023 by Alan Gallant
I went to pick up an online order. Fine. When I got home though, both items STILL had the security pieces on them!! Didn't notice at the store because the plastic bag they were in was tied in a knot.
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July 2023 by Christia Michaud
I always have and always will love JCPenney! They always have everything I need and want and their products are great quality and last throughout the years! Shopping at JCP is ALWAYS a pleasant experience as well-the employees are always friendly and helpful and even if the store is busy, it still has a clean, peaceful atmosphere that makes shopping or browsing a very pleasant experience!
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July 2023 by Debra Browne
Fitting room near the bras...closed...the one available for use was located on opposite side of the store. Not at all convenient.Took a picture of uninvited guess.
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June 2023 by Marc R
Came in today to purchase a tie and tie clip. First of all, plenty of parking. I remember being a kid and the mall was always so packed. I really commend this place for finally figuring out how to open up some more space after all these years! I saw one guy sleeping in a lawn chair outside the mall with two full shopping carts. No doubt a satisfied customer catching a few winks after an exhausting day of shopping the sales! I pulled in and walked over the conveniently smooth dirt covered traffic island and into the men's department entrance. Unharassed by any of the employees, I was thankful to not be overwhelmed by too many choices in the men's department. Tie in hand I walked over to the two cashiers. I've been watching a lot of YouTube videos on how to read people's faces, because I don't get out much, and I think I remember that a side eyed glance while returning to conversation is a welcoming sign. Hopeful, I approached the two. One politely took a full step back and crossed her arms; someone still paying attention to social distancing and thinking of my safety. So considerate! I mentioned how nice it was that the tie CAME with a tie clip because I also needed one. The cashier agreed it was a good thing, because they don't carry any. Good thing indeed! With an experience like this I don't really understand why so many department stores are closing these days. Anyway, I'll be sure to come back soon and try out that screwdriver set/headphones combo mentioned in the review above me! JCPenney, I'm back baby!
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June 2023 by Judith Whitten
I love JC Penney sales people and friendly. Wonderful place to shop. Quality of clothes are top of the line.