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November 2023 by Steven L.
Hey guys, I hear a lot of crap about BestBuys, but frankly I don't think it's true! With my experience at this concord location, they've been very helpful! I purchased everything to build a desktop (i7-13700K, 32gb DDr5, RTX 4060, etc.) and they helped me to price match literally everything... if a cpu was $20 less a BH photo, they knock $20 off my total! Great guys!
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October 2023 by David A.
GeekSquad is the best service there is. The selection at Best Buy is extensive. Value and prices are very good. Many of their service people are very helpful. If you are not overall great place to shop for electronics. Never tried shop there for appliances.
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September 2023 by Tom W.
Horrible customer service. My wife brought her phone in for a screen repair through apple plus and they lost the phone!! Never again would I use this company, let alone this location.
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August 2023 by Michael B.
I had a terrible experience at the store with the purchase of a laptop. The manager was not available when I was there. I tried calling later and all you get is these call centers and they say they are going to leave a message for the manager. I'm not sure if the manager got this message or not but it doesn't appear that he really cares. I don't believe anyone at Best Buy Kaaris any longer. This company has gone to crap.
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March 2023 by Chris B.
They sold me the wrong phone. I was told "it's the same as the display just it's an open box" when I got home I found the case they sold me did not fit. Turned out the case was right, the phone was wrong. I went back and the manager got in my face and aggressively and loudly argued and told me he would not take the phone back! He said "I wasn't there I don't know what anybody said" I told him to look back at the video and audio recording. I said you have the recording. He agreed that he had the recording but added "There's no way you'll get the recording!" After further argument, I asked for corporates number and with a big smart ass smile he wrote it out and handed it to me. I called and "Corporate" told me to take it to a different store. I did and the other store took it back with no issues at all. "Corporate" had told me too that "You can return it and gave me case number (that ultimately u did not need) This store has been bad for 15 years now. I've stayed away for years at a time but it never gets better. Now with even more negative reviews than before.
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November 2022 by Craig Booth
Stood at counter for 5 minutes. I was never greeted. I can hear people talking and laughing behind the wall though. Certainly not returning.
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September 2022 by Jack M.
This company is awful. They are disloyal to their loyal customers, break delivery schedules at their whim and without alerting customers, and refuse to stand behind the products they sell. All in the name of making as much money as they can. I spent more than 10k with Best Buy in 2022 alone. When I had a problem they took my money and ran. They can be 60 days late with delivery but if customers violate their very short return policy by 60 seconds they are out of luck. DO NOT spend your money with these scoundrels. I never will again. It'll cost them many thousands of dollars they would receive were they only a decent company. How ironic.
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July 2022 by Larry S.
I bought an electric range and also purchased delivery, installation and haul-away. Delivery and installation were beyond atrocious. Despite the fact that I told the salesperson that they would be hauling away a propane range, they sent a delivery team (who arrived 35 minutes after the 5-hour delivery window) not certified to handle gas. So, even though I had the propane tank removed and the line sealed, they could not unscrew the line at the wall. Fair enough--miscommunications happen. The team left the propane range sitting in the middle of my kitchen and the crated electric range in the middle of my garage. They did offer to return later in the day if I got the old range disconnected. The propane company came and disconnected and I called the team. They said they were returning home, but would come the next morning. I waited, but they did not come. I called Best Buy and the representative scheduled an installation the next day, with a Noon to 8pm window. I waited the whole time and nobody showed up. Okay, sometimes other installations take longer than anticipated and I wasn't reached. But no call? So, after 8pm, I called Best Buy and spoke with a representative named Chris. He told me that despite my circumstances--not being reached and an old disconnected range in the middle of my kitchen and a new crated range in my garage--he could not reschedule until 6 days later with the same Noon to 8pm window. I was therefore in a situation where I had to wait during another 8-hour window six days later wondering whether someone would show up. One would think that I would not be bumped to the back of the queue in this circumstance, but I was. Chris said he would take ownership of the situation, try to escalate and get the date moved up. He promised to call me within a day to let me know regardless of whether the news was good or bad. He didn't. I ended up hauling the old range out of the kitchen and hauling the new one into it myself. I unpacked and installed the new range myself. I disposed of the old range myself. In compensation, Best Buy said it would send me a $300 gift card. Unfortunately, it is not very valuable as I have little stomach to shop at Best Buy again.
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July 2022 by Google user
My wife bought an HP Spectre x360 laptop which costs around $1600 from best buy around 2 or 3 Years ago and it stopped charging. The issue is with these laptops you cannot hard reset it unless you disconnect and reconnect the battery. And In order to do that we needed a special screwdriver. So we brought it to geek squad to see if they could fix it. They said the laptop was completely fried. They were trying to sell her a new laptop with a protection plan which would've cost over 1500 everything included. They also tried to convince her to "recycle" her laptop. And she was actually going to let them recycle it until I told her not to. From an act of God the register didn't work and she didn't get the new laptop. When we got home I held down the power button for 15 seconds to hard reset it and when I plugged in the laptop, what do you know it was charging. They also said the parts to repair it would cost upwards of $700-$800 since all the components inside are fried. My point is they said her laptop was done for and tried to sell her a new one and the protection plan when all they had to do was hard reset the laptop. Everything is working fine but shame on them. Imagine having the protection plan and they just say it's fried, rinse wash repeat. Another thing they were going to do which I thought was wrong is set up the protection plan so it doesn't automatically renew. Which means in 2.5 years when something breaks its not covered and you didn't have the protection plan so your other laptop is fried and you have to buy a new one. It's incredible how using the internet you can do things that their it support can't do. Worst case scenario now is we have to buy the proper tools and replace the battery as a safe measure.
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July 2022 by Zack McMahon
My wife bought an HP Spectre x360 laptop which costs around $1600 from best buy around 2 or 3 Years ago and it stopped charging. The issue is with these laptops you cannot hard reset it unless you disconnect and reconnect the battery. And In order to do that we needed a special screwdriver. So we brought it to geek squad to see if they could fix it. They said the laptop was completely fried. They were trying to sell her a new laptop with a protection plan which would've cost over 1500 everything included. They also tried to convince her to "recycle" her laptop. And she was actually going to let them recycle it until I told her not to. From an act of God the register didn't work and she didn't get the new laptop. When we got home I held down the power button for 15 seconds to hard reset it and when I plugged in the laptop, what do you know it was charging.They also said the parts to repair it would cost upwards of $700-$800 since all the components inside are fried.My point is they said her laptop was done for and tried to sell her a new one and the protection plan when all they had to do was hard reset the laptop. Everything is working fine but shame on them.Imagine having the protection plan and they just say it's fried, rinse wash repeat. Another thing they were going to do which I thought was wrong is set up the protection plan so it doesn't automatically renew. Which means in 2.5 years when something breaks its not covered and you didn't have the protection plan so your other laptop is fried and you have to buy a new one.It's incredible how using the internet you can do things that their it support can't do. Worst case scenario now is we have to buy the proper tools and replace the battery as a safe measure.
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February 2022 by Laura T.
This Best Buy is awful. We have been looking for a specific model of a refrigerator, called this location and we're on hold for 7 minutes before a human picked up. It took her a while to look in her computer, but she said there was one on the floor of this store. We drove over an hour to check it out and when we got there, not only did they NOT have the refrigerator, but they don't even have ANY of that line actually in the store. What a waste of time.
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January 2022 by Lori 5.
Horrible customer service. We purchased a VHS to digital converter kit which we were told that if it was not what we needed, we could return it. We ended up needing to return it and upon arrival, we were told if it is an open box software item they could not take it back. We were about to purchase a router and asked if we could speak to the manager so we could discuss getting false Information. He was not in the store so we were given his number which was the Concord store. We then asked for them to call the district manager so we could speak with them. Aiden refused. He would not help us in any way. We ended calling customer service where we were told that the return should have taken place. We then went to the Manchester store where Anakin and Sean were so helpful and apologetic and made us whole. We purchased our $400 router from them. We will now be going 30 miles out of our way to Manchester where customer service is a priority.
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October 2021 by Shanna G.
Wish I could give 0 stars. I ordered a dishwasher from Best Buy. The delivery window of 6 hours was already ridiculous. At the 6 hour mark of waiting and nobody showed up I called the customer service line. First time I called was on hold 20 or so minutes then got hung up on. Second called another 40 minutes was told they were running behind and it could another 1 to 2 hours. Three hours later still nothing. I call into customer service again. This time I'm on the phone for hour and a half. Come to find out delivery team left for the day hours ago. No phone call. NADA. I was told a manager would call me back and schedule another time to have them come back out. Well, 5 days later no phone call. Mind you I flew from CA to NH for the first appt. So, today I call to speak to manager and was on hold for 1:20. I gave up. Cancelled my order. Never again will they get my business.
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August 2021 by Stephen C.
Walked in on Tues PM around three and knew the stock number of what I wanted. Went to the area where the item should be and looked. A person came and asked what I was looking for and I told him and gave him the stock number of the item, he replied they had none. At my response that the look-up on line showed 3 in stock, he did manage to find it. I then wanted to look for a HP Printer. He showed where the printers were, and left in a hurry. Looking around saw three employees talking together, but no one came to assist in my search. Was looking for a printer in the area of 200 dollars, because of my researching. Stock very low on the shelves. After ten minutes decided to just pay for what I had and leave. Upon paying for the item and seeing several other employees talking and walking around, asked for a manager. The cashier called a person sitting close by and he came over. Upon delivering my dissatisfactions about the service, he responded that he only had four employees and to keep my voice down. Several other people in the store did not appear to be masked store employees, perhaps buyers, and no help was being administered to them either. Hated to give even a one star rating but only could if I wanted to tell readers, to go to another source if they needed anything at all. VERY DISSATISFIED
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August 2021 by Austin D.
Went in to buy an Apple Watch waited for someone to help me and nobody came around. Then I went to find help and the employee pointed in the direction. I then waited 20 minutes for someone to come help get one out for me and finally a blue shirt walked by and said she'd get someone to help me. 10 minutes later nobody helped so I left. Waste of time.