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March 2023 by Thomas Bowen
I just replaced a set of brakes installed by Family Car Care on 1/2019, and I was disappointed in the quality of their work.The front caliper bolts were seriously overtorqued. I broke a Craftsman socket removing one of them, and the other three were just as tight. I'm guessing the tech used an impact driver to install them and didn't care that they're only supposed to be 25 ft-lbs. The slide pins had begun to freeze, and the inner pads wore faster than the outer, which had plenty of life left.The rear showed obvious carelessness. The caliper bolts weren't overtorqued, but Family Car Care's tech didn't bother transferring the service plug for the parking brake mechanism over to the new rotors they installed. There was an open hole where this rubber plug should have been, which permitted four years of road grime to get into the parking brake. This step takes 30 seconds; a mechanic who cared about his work wouldn't miss this.I don't know which tech "JE" is, or if he still works there. But if they still do work like this, I would take my business elsewhere.
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February 2023 by Diana Flanders
I would give a zeor if I could. I am so upset with this place. Last April 2022 I paid to have my back brakes replaced with same brakes (ceramic) as the manufacture recommends for a 2019 car. I was charged for the ceramic brakes only to start having problem with back brakes making horrible rubbing noise and squeaking sounds when applying brakes 10 months later. I call them and was told it sounded like the pads needed to be replaced, I took my car back there. Now they tell me I have metallic brakes (which means metal brakes) I did not pay for metallic brakes I paid for the ceramic brakes (they cost more but is what manufacture recommends). My invoice shows I paid for the ceramic brakes and when I called the place where they get the parts they confirmed the part number on my invoice was for cermaic not metallic. I gave them a chance to make this right, but was told they would put the correct brakes on but I would have to pay for them to be replaced. They scammed me not only once but before I started having issues with the back brakes I had them change out the front brakes only to find out not even a month after they replaced the front, they replaced the front brakes with the cheapest brakes they could and charged me for the ceramic. oh, they tell me no warrantee on their work, this is not even 10 months of having the back brakes replaced I started having issues, (I have put 11,000 miles on the back brakes) now they are making a horrible rubbing, sqeaking sounds with using brakes. They checked the front brakes, (I just had them replaced January 23, 2023) they tell me the front pads are at 90%. What, 25 days after they replaced my front brakes they are down to 90%? These are brand new brakes I do not even have 1000 miles on the brakes and they are worn to 90%? They gave some ridicousl excuse why that happened. No, you replaced with the cheapest brakes you could fine and charged me for the ceramic brakes which is much higher. I see the reviews showing the scamming, especially for women some men too. They refused to do the right thing, so now I am making it my business to report them to the BBB, and the Attonery General and all reviews online and I suggest anyone else who has been taking advantage of or scammed to do the same thing.
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January 2023 by Jadon Lavoie
Low prices, quick and friendly service - Check them out!
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August 2022 by Dana Stamper
Excellent service, got my car in super quick, great prices!
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August 2022 by Don B
John is very helpful and friendly.\nThey run an honest business with fair prices and they don't upsell you.\nWe have been using Family Car Care for years and have never had a negative experience.
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July 2022 by Tyler Spencer
Excellent service fair price next day serviceVery knowledgeable group of guysTrue small company that cares about quality and your time is important!!
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January 2022 by Megan Blaney
Highly recommend. Trustworthy, excellent service. Prices are reasonable.
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December 2021 by Chris E
Initially my wife brought her car here in a pinch for potential flat, they took care of the guage for a couple bucks and sent her on her way. Since we moved to concord we have taken our cars exclusively here satisfactorily. Recent we switched to a Tesla and they were able to take it in and do a winter swap. Were very careful with the white seats, wrapped everything up in protection and are always very kind and easy to work with. Highly recommend for those with gas or EVs looking for simple tire changeover ect outside of Tesla directly.
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December 2021 by Demi Thibeau
Great service, great price, accommodating schedule. Found my new mechanic!
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October 2021 by Allie Nolan
Outstanding work as well as amazing customer service. John was communicative, friendly, and so great to work with. Will only be going to Family Car Care moving forward!
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July 2021 by Jeffrey Hanley
Brought my 2016 Silverado in for service, and once again, I was thoroughly impressed by the Family Car Care team. Very respectful and responsible staff. These people are knowledgeable and sound professionals. They provide great service and products at a very reasonable price, I’m never dissatisfied or disappointed. I always arrive early on the day my vehicles are to be returned to me. My kids and I look forward to snacks and video games in lounge, while joking around and goofing with the staff. They are great with kids, and really go out of their way to provide an exceptional environment for you and your family. I wouldn’t take my vehicles anywhere else.
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June 2021 by Steve Newell
Veddy veddy good my friend
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June 2021 by Heather Pelillo
They do such a great job
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May 2021 by Meredith Goodness
The best mechanics ever! They are honest, reliable, affordable and accommodating! I have gone to them for a few years now and have always had a great experience. They let you know what is a must do and what can wait until absolutely necessary. Highly recommend Family Car Care!
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April 2021 by Patricia Jobin-Carey
Family Car Care is the most honest car service provider I’ve ever encountered. You only pay for what you need. The staff is so nice. I love bringing my car there. They are also exceptional with my import car and much cheaper than the dealership. They also offer car detailing. I highly recommend Family Car Care for all your car care needs.
