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January 2024 by Dominic & Christi Martin
Just called to schedule service and the lady on the other end said that Tom is no longer in business. When asked who they recommended I was told Tom does not recommend anyone. What a nice way to leave your customers high and dry.
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November 2023 by Kathleen Donahue
I made an appointment with them last week and then they canceled last minute very flaky and unreliableService: Septic system installation
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November 2023 by James Holmes
They cancelled on me less than 24 hours knowing I'm selling my house. His wife has a disgusting attitude as well. Thankfully I found a company to come in short notice! I would not recommend this company
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November 2023 by Beth Lincourt
Tom does a very good job.
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October 2023 by Samantha Merrill
Always a dependable service and awesome people. Always recommend.
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March 2023 by Dylan Bladen
Very fast and professional service and shared a lot of knowledge to save me $Service: Sewer repair
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March 2023 by Sharon Hepburn
Just moved into a new home and needed septic service ASAP. Called to make an appointment and the woman answering the phone was delightful. Very nice and personable. Got an appointment within 3 days. Tom showed up early and pumped us out in the pouring rain, cracking jokes the whole time. We've never had a septic system before and he gave some good advice for keeping it in good order. He's a nice guy and got the job done for us.Service: Sewer cleaning
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March 2023 by Matthew Alldredge
Twice in the past year I needed town sewer lines cleaned at 2 different properties in Springfield. The 1st time I used another outfit from the BF area and was charged $750 for an hour and a half. Grrrrr.This time I only called Tom's Septic. He was prompt, courteous and Only charged $315 for that same 1.5 hour job. Why call anyone but Toms Septic in Charlestown? Tom and crew are awesome. 5 stars.
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March 2023 by Dianne Jacques
Had an issue with our septic system, called Tom at 7AM and spoke with his wife Sandy who is very knowledgeable & asked me the right questions to diagnose. Tom was here by noon, pumped the tank, did some troubleshooting and gave me a recommendation for someone to fix the tank so we don't have the same issue down the road. Both Tom and Sandy were very pleasant to deal with; we even had some laughs. All in all a very good experience and I have no problem at all recommending them highly.
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March 2023 by CHRIS LEROY
110% satisfied
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March 2022 by Joel Berry
Toms Septic does a very good job. Their scheduling and availability is very convenient. A great local service provider.
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March 2022 by Danny_SBiD aka Popimpin2380
Tom was amazing. New homeowner and learned a lot from my experience with Tom. He took the time to talk me through his process and what I can continue to do to keep my septic top notch.
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March 2022 by james hart
Not very fast
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March 2022 by Paul Stumpf
I used Tom's since 2016. Always prompt and professional.
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March 2021 by scott bashaw
Best Septic Company around, fast, knowable and fair prices
