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November 2023 by Christina Paul
The staff is great! Always greeted with a smile, and you can tell that they love their jobs. Salesman made buying a car fun!
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November 2023 by Susan Laplante
I had a piece of metal stuck in one of my tires. I called Grappone and they told me to stop by and someone would check it in between appointments. They pulled the metal out, checked the tire and found it didn't need a patch. It only took about an hour and was no charge to me for their time. I was very pleased with the level of service and friendliness shown to me during this experience.
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November 2023 by Heather M
Took my 2007 Mercedes in for detailing, it looks brand new! I’m amazed they were able to remove all the dog hair and brought the seats back to life! And the body looks extra nice with a wash and wax! I’ll be bringing more vehicles here for detailing!
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October 2023 by Cassie Cashin
I had a wonderful experience purchasing my Toyota 4Runner from Grappone. I worked with Emma and she was incredible. She made sure all of my questions and concerns were taken care of and that I got everything I wanted. There was no pressure, and she made sure I had all of the information so I could make an informed decision. I will be recommending Grappone, and Emma, to everyone now!
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October 2023 by d York
Great painless experience. Wonderful staff! Large selection of vehicles. Very happy with my purchase.
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October 2023 by Nathan Walker
The lengths these guys went through to help me get the right touch up paint for an 8 year old Lexus I didn't even buy from them was amazing. 2 different Lexus dealers, Lexus customer service, and a local auto store all couldn't get a paint to match. Their body shop guy matched the paint in about 2 seconds.Legitimately the most helpful people at any car dealer I have ever been to.
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September 2023 by Pete Mosseau
Excellent technician review of needs and timely repair at reasonable cost. Have been a happy sutomer since early 1980s. Highly recommend Grappones
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September 2023 by Jake Caudill
This place is incredible. I have never felt more cared for when buying a car. No pressure. No sneaky sales tactics. All up front, straightforward information. Taylor is a great product specialist. He answered all of my questions right away and we had a great chat while waiting for the various pieces to come together during the deal.The one thing that stood out to me was that they put the certified used vehicle I was interested in on a lift for me in the service bay so that I could check everything I wanted to check. They didn’t hurry me along. I will definitely be back for service as well as future vehicle purchases and will recommend Grappone Toyota to everyone!
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September 2023 by Christopher Taylor
We’ve purchased multiple vehicles at Grappone and always have services completed at the dealership for the first 20-30k miles. Staff are prompt and attentive, technicians are quick and knowledgeable. We’re happy with our sales and service experience and plan to continue our relationship with Grappone.
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August 2023 by Derek Huppe
I had a great experience with this dealership and especially Taylor the salesman that I went through purchasing 2010 Toyota Prius which he answered every question I had, even had their technician put the car on the lift for me to see under the vehicle so I could feel confident going ahead with the purchase . I went to other dealerships shopping around before I went to Grappone Toyota for first time ever and everyone in there seemed very pleasant . Thanks again to Taylor and his team.
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August 2023 by Maria Burrill
While I felt a little mislead about the original delivery time frame of the car, Bryce did a nice job keeping me updated. What I like most about him is that he is more about service and product knowledge than pushing sales, which was key for me to move forward with Grappone. He was quick to return my calls and emails; and he will be on my list of people to recommend for doing business.Regards,Maria Burrill
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August 2023 by Samuel Sackett
As someone who has always thought of dealership experiences as a financial battle between buyer and dealership, this dealership destroyed all preconceived notions I had a out the industry. I wish all dealerships were like this Grappone Toyota in Bow NH. Take it from me that this will be the easiest and best car buying experience of your life. The sales associate who assisted me, Ryan Provencher made this a more painless experience than I could have ever imagined. If you need a new car and have even the slightest anxiety about dealing with dealerships, come here!
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August 2023 by Diana Petschauer
Exceptional Car-Buying Experience with Nate Moody at Grappone Toyota!I recently purchased an SUV from Grappone Toyota, and my experience with Nate Moody and his team was exceptional; honestly the best car buying experience in over 30 years. Nate's knowledge, genuine friendliness, and no-pressure approach made the entire process enjoyable and stress-free.One of the most impressive aspects of working with Nate was his deep understanding of the vehicles in the Toyota lineup, as well as the car buying experience. He patiently answered all of my questions and took the time to explain the various features; His expertise in the automotive industry was evident and I appreciated his genuine care for his customers; rare to find these days.Unlike other dealerships I've dealt with, Nate truly emphasized a customer-first approach. There was absolutely no pressure to make a quick decision or to upsell me on unnecessary add-ons. Grappone also held the car for me for 24 hours for a test drive after I had researched online for days for what I was looking for, as compared to other dealerships who could not guarantee the SUV that I was interested in would be there, AND- the other dealerships wanted a contract in place prior to making an appointment with me - astonishing what the industry has come to and that people actually agree to those deals in other places!Another aspect that stood out was the upfront pricing and the no-haggling policy at Grappone Toyota. It was refreshing not to engage in the typical back-and-forth negotiation process that is so frustrating. The transparent pricing structure made the entire transaction smooth and easy.Nate and his team, including Diana Gavill and Carole Smith, went above and beyond to ensure a seamless car-buying experience. The paperwork was handled efficiently, and they took care of all the necessary details, making the process much faster and stress-free.I highly recommend Nate Moody and his team at Grappone Toyota; Their knowledge, friendliness, and commitment to providing a top-notch customer experience far surpass the competition!
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August 2023 by William Barker
Had a great visit! The staff is up front and honest. They even take and send a video of what they are doing to the vehicle to get it inspected! I absolutely give them a solid 5
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July 2023 by David Young
I recently purchased a Toyota from Grappone that is in high demand and limited supply. Most Toyota dealers nationwide are selling the vehicle with significant 4 and 5 figure markups. Grappone sold it for MSRP and without any haggling.I have been buying vehicles for many years and this was one of those 1% experiences, an absolute pleasure. I never even sat down with a finance manager, as Grappone does not have any! (…always a pleasure sitting down with one while they try and upsell you on a laundry list of add ons:-)Given the low pressure business model that has been established, I imagine all of the sales people are easy to work with. I can say with confidence that the one I worked with, Bryce, will take good care of you!
