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“Update : I wanted to provide an update about my situation as single digits was able to expedite my request and send me a technicien home to solve my issue. I’ve felt a lot of frustration fighting the situation by myself at the beginning, but single digit management was able to turn that frustration into very positive feeling! They have been reaching out to provide daily update and follow up on wifi status after they have confirmed the technician visit date. The technicians that came were very very helpful, after they stepped into my apartment the first thing they said is that is they won’t leave until my internet issue is solved! That was extremely soothing! They found out that i didn’t have any access point in the first place which i have already explained to single digits when i communicated with them, and they were able to install the proper hardware i need. Very happy about the support i got, i put 4 starts as i think front desk support still need to be improved and communicate better with back office. Still thankful about resolution!I’m extremely frustrated by the the low quality service and the limited the support i am getting from single digit regarding wifi maintenance at my apartment, I’ve been calling for every single day for a month now, and i’m getting the same update which is “we are working to get a qualified technician for the work you need”, it’s not even a complex issue!!!I keep telling the agents that because the issue i’m having with internet is urgent now, i’ll be available everyday, and yet each time i call they ask me for my 5 day availabilities to schedule a tech.I’m also not getting an estimation on how long it might take to get a tech. This is starring to affect my work and personal life!I’m not sure if 1month old tickets are normal at this company but if it is, that’s really bad news for me!!”
“What a great find! I was at cycle gear in Manchester and this place was right next door. Grabbed an Ube coffee before heading back on the road. Highly recommend!”
“William is my absolute favorite. I used to go to manchester but now I exclusively come to milford for the service. They go out of their way here to make my experience great.”
“I switched three lines from another carrier. It was the best experience that I have ever had at a phone store. Mehmet was very knowledgeable, attentive and helpful. I had a small glitch two days later and received a prompt call back with a resolution to the problem. Thank you for the great customer service.”
“I had a wonderful experience here at Verizon in the Milford Oval. Michael was so helpful. He got me significant savings on a new phone and helped me combine services from two phones into one. He was patient, knowledgeable, and courteous. Other customers came in while I was there and he was equally helpful to them. This store stands out among the crowd for Verizon cell phone service and customer care.”
“Alicia was very helpful with my experience. I was skeptical switching from straight talk but she made me feel comfortable the entire process. She gave me the best deals on my new iPhone, and accessories. Very friendly and genuine, making me feel like I’ve been a life long friend. Made sure my experience was amazing and I will recommend to friends and family to make the switch to t-mobile with Alicia.”
“Switched from the professional scam artists (Verizon). Was expecting to be in there for hours like you are everytime with Verizon. Gaby provided great customer service and was very efficient”
“First off- I am a 25 year customer, started with a giant blue Nokia circa 2001-2002, to now my brand new 15 pro max. And-out of the countless locations I have ever worked with. This is the best experience I have had… Christian and Zae.(sp?) are both stellar reps , a 10 in terms of overall professionalism, and I must say, are both positively representative from a branding standpoint.. They were so efficient, and super knowledgeable. I went in with multiple issues due to working with a different location who put a phone under my sister‘s name, accidentally added charges that I did not authorize etc. etc. they fixed everything and they are the best . Love them and you will too!!!”
“Had an excellent experience at this store, after having a horrible experience at another location. I was promptly greeted by Noah, who went above and beyond to help me out. Because of the experience I had at this location, and because of Noah's awesome customer service, I will gladly drive the extra 25 minutes for this location.”
“Alex was wonderful. He greeted me with a smile, knew exactly why I was there and attended to my needs very quickly. I was in and out in less than 10 minutes. Thank you Alex!”
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“Went in on this last nor Easter storm a worked with Jonathan to get a new phone and end my previous plan with AT&T. He was knowledgeable and helped me keep my new phone and tablet under 105$ a month.”