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May 2024 by Scott Drew
I was worried as a big dude well over 300lbs that they may not be used to tuning suspension for a guy my size (I suppose who would be used to that?). Boy was I wrong. They got me stiffer springs within a day or two from one of their other shops. The whole process took maybe 4 days from start to finish. I put the suspension back on my 24 300xcw. Man oh man! Between the bike being my first modern day 2 stroke and the suspension being the first time I’ve had a bike fully custom tuned, it’s an amazing ride. A truly amazing amazing let me say it again! Amazing ride!!! I’m coming off of a ktm 500 with stiffer springs but no valving. I’m like a semi professional rider now ?! I was already riding netra turkey runs and exploring everywhere any anywhere with the 500, but wow, does this open up a whole new dimension of possibilities. I literally can just roll right over the most treacherous terrain without any hesitation. I literally say to myself, “this is a cheater bike.” Thank you factory connection for living up to your reputation. One extremely satisfied customer here!
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February 2024 by Aaron Moose
The best suspension period ! These guys always took care of me when I raced and now they are taking care of my son. The customer service is second to none. All companies should should strive to be the way Factory Connection is !
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December 2023 by Grabsomeozone
Get my 2023 crf450 50th anniversary suspension done here. Bike feels much more balance. Needed a them to add a little more bottoming resistance ro their valve job and they did. Can't wait to try it out in the spring. I know it's going to be great.Ricky
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October 2023 by Caverão 1259
Do you put screw-in suspension on a 2012 Ford Explorer limited, and what is the value?
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May 2023 by Logan Smith
Great place great communication throughout the company. Quick and easy.
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March 2023 by Chris MacNeil
Factory Connection has been extremely helpful. I've been in person, since I'm rather local. Not only quick to answer the phone, but to give useful information too. They are very knowledgeable in suspension and have a quick turnaround time. A lot of the information is over my head, but that's why I chose them to help with all of it. Highly recommended.Service: Steering & suspension repair
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August 2022 by Rob Pelrine
Always a good experience..very professional..
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July 2022 by Micah Payandeh
Best experience I’ve ever had with a suspension company. Rookie took care of me from start to finish and made sure that I would be well taken care of. The turnover time was quick and I was riding my bike within a week! The suspension has felt better than it ever has and I feel like I can finally trust my front end! Thank you FCS!Service: Steering & suspension repair
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June 2022 by Ben Paleologos
I’ve been using Factory Connection for suspension services for 5 years now and have not had a single bad experience with them. They are going to work with you to get your suspension dialed and turn around times are pretty fast! If you send your suspension in for a revalve make sure to give them as much information about what you want to change as possible. The more they know the better your revalve will be! Call them up and pick their brain about clickers and sag adjustments to see how you like the bike to feel on certain terrain. That way when you go for a revalve they know what direction to go (firm or soft). I also recommend doing both the shock and forks together, they work as one and sometimes the front feeling off can actually be solved by a shock adjustment.Service: Steering & suspension repair
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April 2022 by william hendrix
Great people, awesome work! My suspension came out mint
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December 2021 by phil benito
I've been dealing with FC on and off since the late 90's. They are always helpful and pricing is reasonable.Steve Ross has been working with me this year and his service and time he takes on the phone is great to make sure in the end the customer is happy......highly recommend
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July 2021 by Anthony Petraitis
Great suspension
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June 2021 by pastor 188 gomes
Great place
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November 2020 by Eddie Bello
Great company they go out of their way for the customers you're not just a number but you become part of the family great support and that's very important
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November 2020 by Daniel
Don’t overpay FC for the same work you can get at a fraction of the price anywhere else. They do good work, but you will pay dearly. You can send a brand new set of forks with 0 hours on them and they will tell you that you need bushings and seals. Enzo or race tech will do the same work at a fraction of the cost. I thought with the higher price it would include over the top customer service. I couldn’t have been more wrong. . . Do not recommend. Will not be a repeat customer.
