Walkin' Pets is a company dedicated to helping pets that are aging, injured, or handicapped live happy and healthy lives. They offer a wide range of products to assist pet owners in caring for their pets, including the popular fully adjustable Walkin' Wheels dog wheelchair, lifting harnesses, splints, back and hip support, and more. Their Surefit Calculator makes choosing the right size easy, ensuring a proper fit for each pet. Customers consistently praise the quality of their products, noting that the chairs are very good quality and work well for their pets. Shipping is described as fast and smooth, and their customer service team is highly helpful and responsive throughout the purchasing process. Customers appreciate the assistance with sizing and setup, with some mentioning that staff members are particularly kind and helpful, making the experience easy and pleasant. However, some reviews mention issues with the online ordering system, which can be slow and confusing, leading to frustrations. One customer noted that despite high-quality items, the return and exchange policy is strict, with charges for return shipping and restocking fees, making it difficult to exchange items unless the fit is absolutely certain beforehand. Overall, Walkin' Pets is seen as a caring company that provides valuable products and helpful service for pets with special needs, though some customers feel the need for clearer policies and improved online ordering experiences.
OK so I did write a bad review because the boot I purchased broke after a few times of my dog wearing it But immediately they contacted me and replaced the boot. Did not have to return the broken one either. So I am changing my review to 4 stars. Thank you for making sure your customers are satisfied with their purchase.
May 2023
Impressed with my experiance. Shipping was easy, sizing was accurate and both products work well for our girl. We will be returning for future needs as we have plenty of pets ?
May 2023
Walking pets was so helpful with my dog and his needs the put a chair on him and off he went it was that easy they are so sweet there. They help so many good pets. Morgan was especially a good helper. Thank you again handy cap pets now we can go on our aventures.
