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August 2024 by Rebecca Miller
Very knowledgeable and always helpful. They have great service and go above and beyond for all my needs no matter how simple or complex the issue may be.
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August 2024 by PCH
Ok for water testing and chemicals. Service is atrocious and unprofessional .
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May 2023 by chuck connors
They installed my original pool liner ..now that it needs to be replaced they refuse to give me the liner measurements that they have
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September 2022 by Ed Austin
Buyer beware! We bought an above ground pool from surfside in Amherst after moving to nearby Milford. We bought the all inclusive deluxe package. After waiting a month to install, the installers changed the install date three times. They told me I should schedule water delivery for the day after the pool installation, They garunteed it would only take one day to install. When the installers showed up they did two hours of work tearing up the backyard with a bobcat before they advised me that I they could not continue work as i would need a gravel delivery. That I would need to pay 500 dollars for a Gravel delivery as well as 100 additional for the installers to come back the next day. I asked if they would be done before the water delivery and was told "i hope so but thats not my problem" even though they told me to schedule it! The gravel was delivered and left a bill on the bobcat that thankfully I didn't have to pay... on my installation included pool. The next day the installers came back, took my 100 and finished the pool less than an hour before water delivery and left. After the pool was filled I called the store and asked about turning the pool filter on and getting our "pool school" that was included on the package. They said they would send someone over. The next day while I was out, my wife met a man who plugged in the pool and dropped a "bomb" in it to start the chemicals and then left. My wife called me in tears telling me he was there for 10 minutes and gone.At this point it has been 2 months since pool install. I have called the company no less than 7 times and left messages for the installer manager "Dennis" to call us back to show us how to use this pool as per our package. Never recieved a call back. We have stopped trying. We learned what we needed to learn from the internet and a competing company. We will not use surfside ever again and advise you to stay away as well.TLDR - solid well built pool, terrible customer service and installers that exhort extra money.
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June 2022 by Abigail Pierson
We had Surfside install an above ground pool a few years ago. Last summer, it was not usable due to huge rips in the liner, which was still under warranty. They were unable to replace it last summer due to supply chain issues. I've called them again this spring to see about replacing it now (hopefully the pool structure itself hasn't failed by now), but they are not responsive.Service: Above ground pool installation
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October 2021 by Tara Scheidell
I have been calling this company weekly for almost two months now about a pool installation. The first few times I was told someone would be in touch with me in 24-48 hours, nothing. The fourth time I called I was told that the process was actually to e-mail the sales rep with my pool details (type, size, yard placement, etc) and include pictures of the yard and any access points. I went ahead and did all this and I still sit here with no reply weeks later. I understand that this industry is extremely busy right now but I would think they could at least provide some acknowledgement considering that this is a potential $70-$80k job for them. Disappointing to say the least
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August 2020 by Nate Millina
Great staff, very helpful and informative. They do a really great job addressing any questions I have had in the past and I’m always satisfied with the service here. Their service crew is great as well!
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May 2020 by Jamie Page
I'm a first time pool owner and super pleased with the advice and materials this company provides.
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May 2020 by Cool Houz
They never tell you the exact cost. Very expensive and not professional!
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September 2019 by Maryanne Beyer
Very helpful
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March 2019 by Vishal Narang
Dillan (from the Amherst location) was very unprofessional over a late payment. I have had decent experience in the past but this most recent one was quite concerning. I have referred surfside to many friends. Will be tough for me to go back.
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March 2019 by Colin Cook
Crooks! We paid $200 for them to "open" our pool and after coming a couple days after they originally told me they would come, a guy came, took the cover off (while letting all the debris fall into the pool), let a few chemicals but would not put them in the pool. Call me crazy, but I expecting when you paid a company to open your pool, they would do everything to help you actually have the pool ready to swim in. When I called them to confront them about this. So our pool still isn't usable and we're not sure what to do. Very disappointing and I would strongly recommend you take your business elsewhere.
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July 2018 by Danielle Vallee
Went in with green water and a young girl tested my water for me. Explained everything I needed and why I needed it, and within a few days my water was looking great again. And compared to a few other pool shop locations the prices for the chemicals are cheaper for good product. Will recommend to friends.
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July 2017 by L B.
So this will be an incomplete review of their services. I called them a week ago to open my parent's pool. They took my info and my parent's info and said they could open the pool the following week and would call me to schedule. That sounded a little weird but today when I called a different person explained that they do the schedules at the beginning of the week once they know all the jobs they have...makes sense. However, calling today they didn't seem to have any record of my call. And I don't know when they call to schedule but you'd think they'd have called by 2:30pm. So I don't know how well they clean pools but I'm a little suspect of their record keeping. What happened? I told them to never mind. We will attempt ourselves with help from Leslie Pools on DW Hwy - Leslie Pools has been great so far.
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June 2017 by Jillian P.
We decided just this year to buy a pool. Surfside was the third company we looked into, and they were very affordable. The manager of the Amherst store was amazing. She went above and beyond to answer every question we had, and still does since we are new to caring for the pool. Our pool hose and clamp were defective when we first used them, we called the store and she upgraded us to a longer hose and replaced clamp it at no charge to us. Our solar and winter covers were not available when the pool came, so she ordered and they are delivering when in stock. We at no time have had to lift a finger, customer service seems to be their top priority and they are very knowledgeable. Highly recommended.
