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February 2024 by Ashley
Fast & painless. The woman here who does blood draws is fabulous, best experience getting my blood drawn ever and I am a frequent fainter who did fine!
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February 2024 by Jen Nadeau
Phlebotomist was immediately rude as soon as she stepped into the lobby. No greeting, just told me to come back in four hours, since she had to "catchup on her work." I get it if you're busy with scheduled appointments, but I was clearly the only one there and it would have taken less than 10 minutes for a blood draw. Don't have an attitude with people who walk-in when you work somewhere that accepts walk-ins.
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November 2023 by Maryann Kearney
Tammy the Phlebotomist was Amazing! Her Skill and Kindness was Truly Above and Beyond! She fit me in as a Walk-in. Labs I needed for Pre-Employment Registered Nurse Position. Thank-you So Very Much!
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September 2023 by Brittany Roman
Went in today for the first time to have labs drawn. The man who drew my blood was extremely patient and kind. There were many people waiting, but appointments were full and he nicely told them he might not be able to get to them all as there are appointments currently scheduled every 10 minutes. He hasn’t even had a lunch yet, people bringing in multiple orders other than what they anticipated having done and making an appointment for. This man truly cares about his job. Quest, you honestly should have someone doing the billing and scanning of orders separately and patients shouldn’t be allowed to take in multiple orders if they only made an appointment for one. It’s not fair for the phlebotomist or the people waiting with an appointment. Another recommendation would be to extend the appointment times to 20 minutes. My overall experience could have went left if this man wasn’t the one there, he truly is an asset to your company.
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August 2023 by John Sheehan
Setting up an appointment means nothing.either they open up late or closed for the day.
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August 2023 by Kim Gagnon
7/2/23 after fasting all night and morning arrived at 11:03 as I was trying not to be sick in the car or outside, I was so nauseous. I’ve been pretty sick hence the blood work needed. Arrived took a couple minutes to scan my stuff at the kiosk then sat. No one but me waiting, then 3 ladies came in to register. Nurse came out and ask for me then said I wait I need to take 11:10 person, mind u they were 3rd in the kiosk line not even registered yet and it was still 11:07, I asked why and she brought me into the office and said you were late and preceded to show me the other folks on a computer? So she took the 3rd woman in line for her 11:10 prior to me and then proceeded to take 11:20 at this point I was going to be sick everywhere. For the time she had to tell me why I couldn’t go and show me on a computer we could have just got the blood work done. I went to walk out after she called the 11:20 and she was like oh need some water? Crazy that compassion is completely gone even the customers were trying to get her to just take me but she was awful . I understand a schedule but when someone is sick as a dog wouldn’t u try and help out as a health facility. Drove home and ate and felt horrible all day. There is no way that they don’t get thrown off a few minutes a day and throughout a day just horrible service. Hence the other 2.5 star reviews seems generous for this location. I wish she just had said I’m not going to take you, rather than screw me around while I was feeling so sick. I’ve been to other locations without issue first time at Amherst and would never go back.
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July 2023 by Regina Haddad
DO NOT GO HERE! Twice I made an appointment online between 7-8am (because I had to fast) and BOTH TIMES when I got there they had a sign on the door that they were closed for the day. Both times I did not get a cancelation email until two hours after my appointment time. I get that places are short staffed, but they should not be allowing people to schedule appointments if they have no one to work the lab! And if they know they're not going to have anyone, the emails should be sent the night before.
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July 2023 by Joe P
If this office doesn't close unexpectedly and cancel your appointment the employees are never on time with appointments. Avoid at all costs.
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July 2023 by Marshall Knuckles
I showed up as a walk-in appointment after waiting in the car for 30 minutes until they opened at 1:00 and after fasting all morning. I used the kiosk to sign in, and it offered me an appointment at 1:10. The nurse came out and told me they were no appointment times available. That’s fine. An apology would’ve gone a long way. The only response I got is go on the app and find another location. Even if walk-ins are welcome, I would not show up at this location without an appointment.
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May 2023 by Rowan Vance
I keep trying to set up appointments, and then the morning of the appointment, I get a text saying they canceled it because the site is “closed for maintenance.” Is this site closed permanently? If so, update your gd website and inform people so they don’t waste their time!
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April 2023 by Shiva Thangavelu
Easy to access location off of RT-101. That is possibly the only nice thing going on here. The phlebotomist (though a friendly person) really did butcher the blood draw, couldn't get it right, most likely pierced through and overshot the vein while inserting the needle, ended up probing for a vein with the needle inserted and hurting my nerves. Still swollen and sore. She ended up trying on the other arm with a butterfly needle where I had to endure one of the worst pain from the venipuncture EVER and eventually completed the phlebotomy. Also, the other challenge is, there is no permanent staff manning this location and the services are provided by floating staff that travel in from afar sometimes, with no one holding any specific accountability or ownership for patient service/satisfaction per se specific to this location.
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December 2022 by Peter Castrovinci
No problems at all. The place was empty and signing in was very easy. I had blood drawn and the nurse was patient and friendly.
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November 2022 by Susan Trafton-Charles
Stay clear of Amherst Quest! Rude the phlebotomist was just straight up rude!! She didn’t want to look for orders she wasn’t happy about working the day after thanksgiving and it showed . She didn’t end up drawing my blood . As a patient I shouldn’t been treated this way.
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October 2022 by Susie Lugo
Accepting lab requests but not open
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August 2022 by Jeff Barlow
Amateurs. Worse than the Nashua location.
