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August 2024 by Paul Boucher
Update your site guys. It says open Saturday from 9-12. I drove 2 hours to look for a Mustang. I got there at 1130 and they were close.
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August 2024 by Allain LeBlanc
They went over and above to find me exactly the cars I wanted. Great service, friendly experienced staff. Highly recommend.
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July 2024 by Martin Phinney
Great Service, great dealer. love my new F150
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July 2024 by Carol Davis
I usually don't write reviews, especially for smaller businesses, because I know how they can easily overshadow negative feedback with stellar reviews. However, I feel compelled to share my experience to help others avoid the same frustration.
I brought my Lincoln Nautilus in for service on May 24, having scheduled an appointment well in advance. Upon arrival, I was informed that parts needed to be ordered. Understanding that this could take some time, I patiently waited. Four weeks later, I returned to check on the progress, only to be told that they hadn't had a chance to work on my car yet. They rescheduled me for June 28.
On June 28, I went back, expecting my car to be ready, but it still wasn't. I was then told to come back during the first week of July. By this time, my patience was wearing thin. When I returned in early July, they once again informed me that the car was not ready. On July 15, after nearly two months of back-and-forth, I was told that my car still wasn't ready and that it wouldn't be completed anytime soon because the technicians were starting their summer holidays.
Frustrated and fed up after nearly nine weeks of waiting, I finally asked for my keys back and decided to take my car to Taylor Ford in Moncton. To my dismay, when I drove it home, it sounded awful, and now the backup camera doesn't work—clearly, someone had tampered with it. It seems to me that they couldn't figure out the problem and refused to admit it.
I believe this entire ordeal stems from the business being severely understaffed. Management needs to step up and do a better job. The service department is on the frontline of customer satisfaction, but they can't perform effectively if they don't have enough staff to handle the workload. This has been an extremely disappointing experience, and I hope they address these issues promptly. Do better management!
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July 2024 by Camille Bourque
Thanks for professional and prompt service.
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July 2024 by Brigitte Belliveau
I really enjoyed dealing with Richibucto Motors. The staff was very courteous, knowledgeable and friendly. I bought a 2024 Ford Edge and I love it. Thank you.
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June 2024 by Jaroslaw “Jerry” Iwanus
My wife and I are always made to feel so welcome there and we always have the sense that the people who work there listen to us and put themselves in our shoes. Neil did a particularly excellent job explaining what the recent problems with our transmission were and how they were going to address that. We will be doing business there for a long time to come.
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May 2024 by vincent vautour
Got my ford Edge at Richibucto Motors.
Very satisfied with vehicle.
Richibucto Motors team is very friendly and helpful.
Would highly recommend.
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December 2023 by Luc Boudreau
Great service!
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October 2023 by Melissa Miele
Can’t say enough good things about Richibucto Ford. Our dashboard lit up while pulling our trailer through town and the Service Department was able to fit us in for a diagnostic. Not only were they able to fit us in first thing the following morning for the fixes required, but they also set us up with a place to park our trailer overnight until they could get us in (including electrical service!). Gabriel and every other service staff we talked to was incredibly kind and helpful. Jacques in sales even offered us a vehicle to borrow for the night if we needed it. Road troubles with a trailer and baby are far from ideal, but the team at Richibucto Ford made a tough situation the best it could be for us. You are all the best. Thank you so much!!!!!!!!
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September 2023 by jean-guy Roy
Friendly staff and very efficient . Highly recommend !
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August 2023 by Gisele Maillet-Ouellette
Jacques Gallant amazing salesman
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August 2023 by ariel zrihen
Excellent automotive and customer service! Staff
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July 2023 by Curtis Chase
DO NOT GO! So my fiancee took her 2017 ford explorer XLT in to get some recalls done. Well she was there she got them to reset the code for the door. It was lifting off so they said they would glue it back down. They snap it in half and basically say whoops. They won't fix it unless we pay $400. On top of this, the guy I was talking to was trying to make it our fault ?.It would be cheaper to work on your own vehicle with a brick then go to this place.
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June 2023 by Julien Leblanc
Great service, they keep their customers happy!
