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September 2024 by Jamie LeBlanc
Switched to east link today, and very friendly staff, very helpful and did not take long at all.
Thanks to Dean Brett
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February 2024 by Christian Landry
Poor customer service, both my wife and myself canceled our cell phone plans. Received our last invoice and payed them the same day we received them which had a due date of a few weeks later, we both received a call the next day that our accounts where overdue but both where payed off I challenged the lady that was calling since this was the second time this happened the lady looked at my account and confirmed it was payed in full not sure why the harassed us not professional at all won't be recommending them at all.
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February 2024 by Jenica Perry (Jenica Rae)
Staff was kind + very quick to serve us
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December 2023 by Chike Nwogu
Some of the locations I visit frequently in Moncton are Family Doctor's Office on Mapleton, Kent Moncton, Home Depot and Costco, strangely the reception in these areas are horrible, I've used both Virgin and Bell and it's been the same experience, I just switched to Eastlink, I was able to make calls and send messages in all the location. So I'm really impressed by the service quality. My guess is their technology is different, whatever it is, they make the big players look bad. And it is cheaper!
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November 2023 by Lidvald Haugen-Strand
Helpful
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October 2023 by Be Brave, Strong & Badass
Don’t bother preordering any new phones. They won’t keep one for you even though you have an order number and confirmation to come pick it up. No apologies were given, and no desire to make sure that I’d get one the next incoming shipment. Basically, they gave the phone to someone else. Very disappointed in the customer service.
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September 2023 by Monique's Sew Unique
It is nearly impossible to get a hold of anyone for customer service via phone, email, or chat.I ended up going into the store for help and the employee took my name and number and took notes and ensured the manager would give me a call. You can guess why I am giving a 1 star.Customer service needs improvement big time.
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September 2023 by Robbie Stuart
I'm impressed. They saved me a ton of money on my monthly, and I even added phones for my kids with the savings and still saved!Staff is super friendly and patient. They all seem well trained and know their system. Even the online chat system has great techs!
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August 2023 by Dorian Preece
I don't appreciate coming in for a job and asking politely how long the job wait process is.I had a customer representative tell me it takes months and that he didn't get his job for awhile and that they weren't fricken hiring.To be talked to like this coming from New Zealand to Canada is very poor mannerism.Also says that you are hiring within your store,If not remove the job advertisement as this is false advertising.I asked for a store manager to make my complaint about a certain worker,Claims their was no manager?I have been a assistant store manager previous in New Zealand and know that there always has to be a working manager all the time.Not happy,DORIAN PREECE!
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August 2023 by Gary Mann
Didn’t have what I wanted but they told me where I could find it
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June 2023 by Raphael Blanchard
Used to be a great small little ISP. You could call an get a real person on the phone very quickly unlike the big 3. Not sure what happened to them, but now they are unreachable almost completely. Even the folks in their store look wretched and resigned to their fate. Looks like they are headed towards bankruptcy or acquisition. In terms of service, at least in NB, you can't get 5G almost anywhere. Call quality is awful.
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April 2023 by Brian Bellefleur
I love the Unlimited Data Plans. These days going on a Pubic Wifi is like playing Russian Roulette! With 45 GB who needs wifi. Eastlink makes my mobile life more secure!
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December 2022 by allan hudson
The gentleman who served us was very knowledgeable. The savings are fantastic. Very happy with the changeover.
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November 2022 by Barb Mitton
Good quality clothing..lots of choices..sale racks..got some items on sale..
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November 2022 by Donald Landry
A service in French would be appreciated Thank you
