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December 2023 by Zukey Castaneda
Speed in service
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November 2023 by Rebecca Whalin
Darrell was great to work with. Luckily he charged the battery & didn't need to tow.
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August 2023 by Angela Doutre
Use this company for your towing needs!!! They’re friendly, helpful and willing to work with you. Prices are also super reasonable!
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March 2023 by Janet Campbell
3 times they got me out a very difficult and stressful vehicle circumstances. Deep snow, mud, and stuck in rocks and bushes.
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February 2023 by Sunday Dovas
Thay were helpful although at times it made me feel uncomfortable because they don't share much about what's going on
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November 2022 by Trisha Cooper
My daughter's car broke down near Yerington while on her first drive home from Reno. Cramer Automotive helped her get back on the road when she showed up with no appointment at the end of the day. I hope she never has car troubles during the long road trip again, but if she does, I hope it's in Yerington! Thank you so much Cramer Automotive!Service: General repairs & maintenance
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May 2022 by Malia B.
AMAZING EXPERIENCE! My mom and I broke down in our vehicle just 5 miles outside of Yerington, NV. A spot with no cell service to call for help and we were completely lost. Luckily, an off duty officer was driving by and kindly helped us get to Cramer Automotive where we explained our situation. They immediately acted and helped us get towed. They called a motel near by for us to stay for the night. Promptly in the morning our car was looked at and advised to go to the dealership in Reno because of ECM issues. They kindly towed us to Reno where we got everything else figured out. The service was prompt and they put us before others because of our situation. They helped us so much and got us in the right direction. We couldn't be more grateful for their kindness and efforts. The hospitality shown will not go unnoticed. Thank you!
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May 2022 by Dareden Ente
Absolutely awful they stole things out of my car and clearly went through everything. And than lied to my face when I confronted them. Do not recommend!Service: Car towing
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January 2022 by Brandy Andrus
Robert Cramer came and towed my car and absolute yanked my bumper off. I have video and photo evidence and they're refusing to answer the phone. Real mature.Service: Car towing
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September 2021 by Andrew White
I have referred 3 friends to use their service and everyone of my friends have commented on how rude the gal in the office was to them. Good way to keep business local. Also they don’t warranty their alignments which to me is shocking.Service: Wheel alignment
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September 2021 by Jessica Llewellyn
Kyle called as soon as dispatch came and then called me personally, knew exactly my location and got my car loaded for the dealership in less than 5 minutes. I don't often have car problems but I'll NEVER call anyone else.Service: Car towing
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August 2021 by Kimberly M
HORRIBLE EXPERIENCE!! Tow truck driver caused body damage on our vehicle and they lied trying to deny our claim.I feel bad that it took me so long to write this review but it is very important that I do. We have AAA so when we broke down we called for a tow. AAA sent a driver from Cramer. The tow truck driver was very nice and friendly, however he damaged our truck while trying to load it onto the flatbed. We warned the driver that the wheel was going to fall off as soon as he started moving the truck but he still tried to load it an easier way. Subsequently, the wheel did come off and was trapped up under the wheel well and caused body damage and bent our running boards. The driver then ended up placing 2x4 wood pads under the hub to slide the truck up onto the bed. (The way it should have been done the first time). THANKFULLY, I recognized there was going to be a problem so I was video tapping with my phone the whole time. I contacted AAA to make a damage report and they told me that we should go directly through Cramer to deal with getting our damages repaired. I could go on and on but we contacted Cramer several times getting the run around. Cindy (who I later learned is the owner and/or wife of) was so rude to me on the phone, raised her voice at me, and hung up on me. After Cindy hung up the phone on me, I decided that we had to contact AAA again. CRAMER DENIED ANY FAULT to AAA (unbelievable!). I had to send all of the photos and video to AAA as proof and thankfully, AAA came through for us and sent us a check to make the repairs. $2,038.00.In addition to that damage to our truck, we had to wait over an hour for the tow truck to arrive. The driver told us that he was trying to get the air conditioning fixed AGAIN. He said that they had just fixed it but it broke again. So even though we waited an hour for arrival, the A/C still was not fixed. Our two dogs, us, and the driver then had to drive two hours to Reno in 108 degree heat (after already waiting 1hour). My original thought was "unfortunate, but stuff happens". Then I realized that Cramer Automotive is actually an auto repair facility and they were the ones that couldn't fix their own vehicle!!! Yikes.I could go into so much more detail but bottom line is Cramer Automotive is not a good tow truck company OR auto repair company based on my experience. Also....... they certainly do not care about their customers or reputation. They are located in a small town so maybe there is not a lot of competition for them to be concerned about.I purposefully did not use the tow truck drivers name but it appears he still works there, which I'm glad to hear. It does however lead me to assume that AAA is the one who ended up losing the $2, 038.00, rather than Cramer fessing up and taking responsibility.Service: Car towing
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August 2021 by Virginia Montoya
We have had the worst experience with this place. The front desk girl is absolutely awful at customer service. Not only is she unprofessional and rude on the phone but she is in person too. I thought my husband was being dramatic when he told me how horrible she treated him. And then my mother in-law was visiting and needed their assistance and she had the same experience. Still I didn't think it was that bad. It was my turn to call and ask a simple question about their warra
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August 2021 by Kimberly M.
HORRIBLE EXPERIENCE!! Tow truck driver caused body damage on our vehicle and they lied trying to deny our claim. I feel bad that it took me so long to write this review but it is very important that I do. We have AAA so when we broke down we called for a tow. AAA sent a driver from Cramer. The tow truck driver was very nice and friendly, however he damaged our truck while trying to load it onto the flatbed. We warned the driver that the wheel was going to fall off as soon as he started moving the truck but he still tried to load it an easier way. Subsequently, the wheel did come off and was trapped up under the wheel well and caused body damage and bent our running boards. The driver then ended up placing 2x4 wood pads under the hub to slide the truck up onto the bed. (The way it should have been done the first time). THANKFULLY, I recognized there was going to be a problem so I was video tapping with my phone the whole time. I contacted AAA to make a damage report and they told me that we should go directly through Cramer to deal with getting our damages repaired. I could go on and on but we contacted Cramer several times getting the run around. Cindy (who I later learned is the owner and/or wife of) was so rude to me on the phone, raised her voice at me, and hung up on me. After Cindy hung up the phone on me, I decided that we had to contact AAA again. CRAMER DENIED ANY FAULT to AAA (unbelievable!). I had to send all of the photos and video to AAA as proof and thankfully, AAA came through for us and sent us a check to make the repairs. $2,038.00. In addition to that damage to our truck, we had to wait over an hour for the tow truck to arrive. The driver told us that he was trying to get the air conditioning fixed AGAIN. He said that they had just fixed it but it broke again. So even though we waited an hour for arrival, the A/C still was not fixed. Our two dogs, us, and the driver then had to drive two hours to Reno in 108 degree heat (after already waiting 1hour). My original thought was "unfortunate, but stuff happens". Then I realized that Cramer Automotive is actually an auto repair facility and they were the ones that couldn't fix their own vehicle!!! Yikes. I could go into so much more detail but bottom line is Cramer Automotive is not a good tow truck company OR auto repair company based on my experience. Also....... they certainly do not care about their customers or reputation. They are located in a small town so maybe there is not a lot of competition for them to be concerned about. I purposefully did not use the tow truck drivers name but it appears he still works there, which I'm glad to hear. It does however lead me to assume that AAA is the one who ended up losing the $2, 038.00, rather than Cramer fessing up and taking responsibility.
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August 2021 by James krepps
Called yesterday to get bobcat skid loader that broke down towed said they could not do to busy. But they could do in the morning so I booked a tow called in the morning driver not there yet called a gain should be in soon then he will call you and see if he can do today after I was promised to be towed in the morning. Had to change other jobs I was todo.NOW 415 PM STILL NO CALL FROM THEM VERY UNPROFESSIONAL AND SEEMS THEY DONT CARE ABOUT THERE CUSTOMERS. I WILL NEVER COUNT ON THEM THE WAY THEY LIE.
