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January 2024 by William Romaniw
I love this store. I shop at least once a year, and sometimes more save a ton of money quality unsurpassed, and service is number one they know be by my first and always make me and my feel welcome keep up the great work Bill and Venus Romaniw
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January 2024 by George McNeil
Friendly and helpful staff, great experience.
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January 2024 by Benita Owens
Hannah has been wonderful with her knowledge and her sweet personality.
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December 2023 by MultiOppossum
I've been here twice now and have had an excellent experience both times. The staff is professional and knowledgeable and the store has an excellent selection. Big thank you to Hannah for the guidance on my last minute Christmas gift :)
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December 2023 by Jessica Marks
I had gone to several other Jewelry stores in the last two weeks , I came into this store and ERICKA was very kind GREAT energy and I ended up finding a beautiful ring . Thank you ? ..... I am happy .
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October 2023 by Remy Martin
Carrie, Hannah and the staff are excellent. They helped me facilitate an order to get it to me in time for my wife’s big occasions. Thank you
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October 2023 by Margie Newton
I had a great experience with wonderful sales people who went out of their way to explain the different sales and specific items I was interested in at Zales. Thank you ladies.
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October 2023 by Rea Miles
Best experience ever!! Nice customer service, very friendly and helpful.
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September 2023 by Ash Gomez
Rude Snobby Customer serviceI recently went in for help about my ring size but was told that it I wasn't a "serious customer" they wouldn't help me. I went in here because my boyfriend wanted to buy me a ring from here I saw at the store and loved it but I didn't know my ring rize 100% so I wanted to make it would be a good fit.I felt unwanted and definitely didn't get any feeling it was a friendly environment. I know I might not look like their regular "serious" customers but I can't believe there's still snobby workers that are allowed to act like that. The only reason this bothers me is because I loved the ring and now won't be able to get it from this store after the experience.
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August 2023 by yvette554
I bought 2 sets of the mulan disney set and after 6 months they turned black. My daughter and myself only wore them twice and I put them away I just pulled them out and they were all black. So much for $300 each. Never again going to zales
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July 2023 by Yvette554 V.
I bought these rings for daughter and myself. I thought they were beautiful I bought them about a year ago. I put both my daughter and my rings away in its case. I took the out again to put them on. Only wore once by the way and they looked rusty and horrible. For the price I paid are you kidding me.
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June 2023 by Kristin N
Always a pleasure coming to this store. The staff is professional, polite, and helpful. Thank you for taking the time with us when purchasing our rings. We have never had a bad experience shopping here and the jewelry is beautiful and well made.
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May 2023 by Justice
Always a pleasure coming to this store. The staff is professional, polite, and helpful. Thank you for taking the time with us when purchasing our rings. We have never had a bad experience shopping here and the jewelry is beautiful and well made.
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February 2023 by Vicki G.
We purchase from this store at least 5 times a year including my engagement and wedding ring. We brought in my engagement ring because is was rough. The sales person gave us a very hard time. She stated that there was nothing wrong with the ring then proceeded to ask several questions. If she had looked us up on the computer she would have the answers to warranty, diamond inspection and when we bought the ring. Finally the assistant manager came to assist and promptly noticed the flaw. This was after 15 minutes of interaction from the sales person. Will not be back.
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December 2022 by Steven Gardy
Unfortunately we didn't have a good experience while shopping for a bridal set me and my girlfriend felt rushed. The person helping us was great, her boss on the other hand kept Mico managing her employee asking us how everything is going when u can clearly see my girlfriend trying on rings. In the end we found something that my girlfriend liked but being what we went threw my girlfriend said to not buy from zales specifically the one in the outlet in sparks I don't know if she was having a bad day but customer service improvement is very much needed there hopefully other people get a better service.
