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June 2024 by Chris
Terrible service and terrible bank in general. The lines are always long and they move extremely slow.
I recently closed my accounts due to the fees, you're better off banking at a local credit union in town because they usually have zero fees.
Wells Fargo never again.
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December 2023 by Cindi Bryant
It always takes so long in line.With other branches closed, they need more tellers.
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November 2023 by Alice Williams
This location is a dumpster fire. They have three ATMs which are ALWAYS broken or out of cash. Avoid this location.
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September 2023 by Maura Cabrera
Terrible service , the manager Maria DOES NOT have the knowledge, professionalism, respect for all customers . Her priority was chatting with a specific customer about customer’s vacation , which conversation can be heard inside the entire lobby. Every customers deserves attention, fast service and respect I’m not coming back to this location, very unprofessional staff. Maria should be remove from that position this is not the first time . I’m planning toChange banks due to this terrible experience .
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April 2023 by Julie A.
Miriam N was a wonderful bank tellerand was truly fantastic. She was very skilled at her job and took care of me with a smile.Thank you Miriam for your Five Star Bank Teller Service. I have been A happy customer for many years. Julie A
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March 2023 by Josh forcum
I'm extremely disappointed. I was a victim of identity theft and this location was dismissive and not helpful. I thought with me getting robbed they would be more helpful.... No I was to go to the app and make an appointment. I'm a business owner and can't just take a number so I can be robbed blind lol.
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November 2022 by Hmglorster
Long lines, they still limit how much coins you can get while other location will give you as much as you want, was told i was only able to get $20 in quarters, while the guy in front of me was able to get $60, and i know he didnt have a business account. All the tellers need to be on the same page, save ourself a headache go somwhere esle.
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July 2022 by Tommy J.
Disappointed with today. We had an appointment for 12:30 PM. We arrived on time, let one of the workers know that we were there and then we sat and waited for a banker to come out. After waiting 15 minutes, my son went up to the window and asked what had happened, because now it was 12:45 PM. The lady looked up our appointment, again, the manager came over... She went over to a background and came back out and said the guy was on his lunch break and that he would be right out. So, I understand Covid has caused a lot of crap, but to have as weak while the banker took a break I believe is not right. Should not be giving appointments out during lunchtime? Not sure what has been going on with the banks lately. I have been with Welsfargo for near 30 years, and never had this happen to me before. Once the banker came out, everything went well. He was polite and friendly. He was definitely apologetic. And he took really good care of us. Personally, I like the guy. But this is a professional visit, not a personal one... The previous week, I had an appointment for Friday, and it was canceled through the email. I did not get notification in time and showed up and they were's just no one available to help my son get a teen checking account.
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January 2022 by Gwynn Rosevear
This is the worse bank I have ever been to.love my bank been there for years lack of tellers and the manager in stead of jumping in to help just stands by the door we are not stupid if it's packed we wait in line and one man working to open or ask question about your account you have to make a apptment 2 weeks out there useless should close that branch the one on Sullivan and oldie
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December 2021 by Felipe Rodriguez
Worst wells Fargo experience I've ever encountered from begining to End.. Professional Help extremely needed at this Branch!!
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September 2021 by Daniela Eguia
I Understand We Are In A Pandemic. And Many People Continue to Complain About Service. So The Negative Complaints at Times Need To Go Unnoticed. Do To Being Understaffed. The Staff At The Office Store In Reno Are amazing. On Personal and Professional Levels. So Thank you for continuing to Work Trough The Pandemic
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August 2021 by Eric Perez
Bad! What bank closes during lunch hours, when their customers have their break to come in? I guess I should have listened to my colleagues who said don't go to this branch, you won't get anything done.
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July 2021 by Magick Quill
I had to wait for an hour to get In. The staff was polite just over worked.
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June 2021 by Graciela Orea Ruiz
They always offer good service
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June 2021 by Marilyn Marin
Worst wells Fargo branch in town. They still have people waiting in long lines outside with masks. We are a year into this plandemic. If we were all gonna die it would have already happened. Stop with the NONSENSE!
