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February 2024 by Mayra Barajas
Love this company. They are quick to ship order and always super friendly. My go to when ordering packages. From all the other vendors they have the best shoe selection
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February 2024 by Patricia Powers (Teresa)
Quick with getting orders out
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November 2023 by Emilie Stiles
Makes a hard situation easier. Helped me navigate a complicated experience. They were so helpful and friendly. Could not recommend more!!
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September 2023 by Trevor Mundt
Good place to work very nice people.
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August 2023 by Donnette D.
I placed an order with this company on 08/16/2023 and it still has not shipped. Mind you I purchased at least 16 packages, $3,000 to $4,000, per year and consider myself a loyal, frequent customer. Usually, when I do my orders, I request expedited shipping. With this last order, I was not given that option. When I contacted them today, Brenda told me that orders ship within 4-6 days. I pointed out that my order is 8 days old. She said that weekends do not count. So, I asked her if I could get expedited shipping. She said that they no longer offer expedited shipping to the west coast because their warehouse orders are backed up and that my order will ship tomorrow. I just wanted to warn customers about the delayed shipping and about the unconcerned customer service they provide.
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June 2023 by Daryl Thompson
This place offers the best quality and services for incarcerated loved ones. Fewer problems and they’re good about telling you what they have in stock. No silly promotional items that make you buy things you really don’t want or need.
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March 2023 by An H
My husband received a cd with the wrong song. The catalog had the wrong song listed. Instead of walkenhorst correcting the issue (their mistake) immediately, I was lead on and was treated like an inmate. I talked with supervisors who stated it was above them. One supervisor offered and gave me FREE expedited shipping on my next order. Fast forward, I call to get the FREE SHIPPING and the service rep charged me the shipping!!! I asked her several times if the total was correct and if the shipping was free and she said yes. I asked why the amount was so high and she stated “thats what the price is.” I asked to have the receipt emailed and once I received it i saw i was charged for shipping! I guess I have to accept what I get and be grateful? Very disappointing, unprofessional and demeaning. They know as long as our loved one is in prison we have to spend money with them. That doesn’t mean you can give us any treatment and should not want to!
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January 2023 by Bridget Cruz
Walkenhorst is a great company to use for inmate packages in NYS. I have been using them for at least four years and have never had a problem with missing items or long wait times. I previously used them only for non- food items, however, this month I realized how much food they sell and ordered food as well. I definitely trust and recommend Walkenhorst.
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August 2022 by Mari_Mar
THE WORST !!! I called customer service, checked their website ,used their chat and I kept getting the run around. I was told I would receive a phone call to ensure items were on the order placed and nothing. No one knows anything apparently!! Really disappointed!! I was put on 10+ minutes hold, to get different information each time.
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August 2022 by Lashawn Taylor
I neeed help.The supervisor walked me through step by step and fixed my order for me. very patient and understanig. Great service
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July 2022 by Michael Santana
I just finished my first year with this company. I enjoy working here. I feel we have quality employees and entertaining personalities.
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May 2022 by Talia Black
Customer Service is a Zero! Nobody ever knows what's going on and can ever resolve an issue or answer a question. My experience with them has been nothing but a headache.
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March 2022 by Wendy Scantlebury-Momoh
I prefer Walkenhorsts over the other package companies. The customer service is excellent and they always offer substitutions when an item is not in stock.
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March 2022 by Sandra V.
I have been dealing with Walkenhorst for close to 10 years. I must say I did try the other two package companies also; Walkenhorst beats both hands down. If you want decent product choices, excellent customer service, and quicker than most delivery, you go to Walkenhorst. If you're not interested in quality services, then by all means try the other two package companies, and they will oblige. Walkenhorst does an excellent job; the operators are an asset to the company. Thank you for your excellent service.
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March 2022 by Upearlywithshirley
I'm updating my review from 5 stars too 1 I don't recommend ordering a special purchase package from them they don't have what you can buy and what you can't buy 3 different employees gave me wrong information a better training would be beneficial for the paying customer
