-
November 2023 by Tom L.
Spent 50 minutes on hold to be told my prescription would be ready in about 30 minutes. Don't know why it took so long to talk to someone and don't know why it takes 30 minutes to count 30 doses of medication. Worst pharmacy is Spanish springs by far, but it's the only pharmacy I Spanish springs... it's as though the walgreens regional manager thinks it funny he/she can run a business so poorly.
-
October 2023 by Bob P.
Worst pharmacy ever been too. Checked in for vaccinations and wondered what was wrong when others that came in after our appointment time, when I asked they said they were taking people by their appointment, I explained that obviously their counter person did not properly check us in on their system. After everyone else was gone from the waiting area I went up again. They said the pharmacist was working on our vaccinations(for 20 minutes!)...I expressed my frustration to the counter person, she apologized ten walked back to the group in the processing area looked back and nodded in our direction and they all broken into laughter (no exaggeration). An hour and half plus after our "appointment" time we received our vaccination.Glad we made their day for a good laugh, when the pharmacy workers go on their "work stoppage" I will be rooting for AI to replace these clowns. I have always said "never let your customers feel they can do without you, because one day they just might".Good luck in you new jobs at a fast food restaurant after the work stoppage! Go to the Walgreens on Los Altos, only went here because it's close to the house, never make that mistake again.
-
October 2023 by Bob M.
I certainly agree with the current 2 star rating of Wallgreen's pharmacy in Spanish Sprngs. I transferred my meds from another source approx 4 months ago. The store and the pharmacy managers treated me like I was a petty criminal. Apparently the pharmacist mixed 2 meds that I was told were ready to be picked up and one more would be ready tomorrow. The tomorrow one winded up in one of 2 bags and the one I was to pick up was left behind. I had 2 prescriptions, each in separate bags. When I got home and opened the bags I noticed the wrong meds in the bag. The next day I was told to bring the meds in. The pharmacy member examined the video (?) and commented that I had picked up the right meds and the video showed the pharmacist bagging the meds. The store manager chimed in and I was placed in a predicament. Finally I said "How do you explain, that I have what were to be tomorrow's meds in this vial that has yesterday's date. I had previously told them they both would owe me an apology when this was resolved. At the end they conceded, the store manager apologized, but no apology from the pharmacy manager.A few weeks later I picked up a med that I have been taking for years. My daily dosage is 25 mg, the pharmacist gave me tablets that were 100 mg. I caught that mistake again and the pharmacist apologized and gave me the proper dosage without incident. Am I one of a few with bad experiences at the Spanish Springs Wallgreen's Pharmacy or am I one of the few to speak out?
-
September 2023 by Tina M.
On Sept 28/23 I pick up my son's medicine and a professional lady name By Marilin helps me a lot ! Ando more because she's bilingual and we need ppl like her!
-
August 2023 by Jeremy M.
The pharmacy is the worst! They never receive any of my prescriptions cause of huge delays in the relief the medication was to provide I will never go here again you should avoid it as well
-
July 2023 by Robert J.
This rating is solely based on the pharmacy. The customer service is terrible. The lady we seem to always get does not speak good English. She can't explain anything. She might be a good worker but customer service is definitely not her strong point. We will be taking our business elsewhere even though this location is so convenient.
-
February 2023 by Ali A.
I've had this as my designated go to pharmacy for 14 years. I will no longer come back here... over the last year this place cannot keep the pharmacy staffed. The ones that are left, you can see them purposely take all the time they can to help one person. The fast pass is non-existent you still have to wait in line. Transfer your prescription, the attitude and the hour + wait in the line is not worth it.
-
December 2022 by Scott J.
This pharmacy absolutely is not worthy of my money. I was prescribed antibiotics, went in a day after it was prescribed. I was told they were working on filling it. So, I came back the next day, and was told the prescription was not filled yet and they would not be able to fill it today either. So I will not be getting the medication filled here. We will NOT be shopping here at all in the future. They are plenty of places out there that will provide what is needed. I'm 60 years old and have been a Walgreens customer my whole life. No more
-
November 2022 by Mark Mark
This place couldn’t fill a prescription for a cup of water if you gave them a week…
-
September 2022 by Christopher A.
This place sucks. Inefficient, incompetent, and apathetic. I'm not sure what the breakdown is, but something has to change. I've been sitting in line for 15+ minutes with 3 cars in front of me. I'm also trying to call someone inside, just to make sure my daughters RX is ready. I would really love to speak with the pharmacy manager, just to learn more about why they suck so much.
-
September 2022 by Bat D.
The service here is horrible. I waited on hold for an hour and a half, three separate times in the same day, just to be hung up on EVERY TIME before anyone ever answered. I need my sons medication and the other locations won't transfer it because it has to be done from this location. Once I finally had time to get to the location (not everyone has that luxury), I waited in line for 45 minutes and once I got to the drive up window, the lady, after about ten minutes, picked up the phone and said, "you're gonna have to wait and one of the few people inside will help you when we have time" and hung up. Now, I fully understand that all the other pharmacies up here shut down, leaving this one to take the entire load of Spanish Springs. I understand that that overloads them with work. But that absolutely does not excuse rude and unprofessional behavior. And they need to do something about the phone situation asap. You can't mess around with peoples medications, it's life or death in some situations. At the very least they should make some sort of contingency for times like this where other locations can share the load without the customer first having to contact the uncontactable store. I will be contacting corporate... if I can get through the phones
-
September 2022 by Debbie C.
If I could leave negative stars I would. In drive thru an hour before they close and the car in front of me arrived stated they arrived before 6:30pm. When they FINALLY reached the window at 8:01pm Walgreens had placed a sign saying pharmacist not on duty. It is the RESPONSIBLE thing to service the customers you have in line or at the very least have the manager come out and explain they don't intend to service the customers and put a cone in the drive thru up and explain how LAME they are!!!
-
September 2022 by William R.
This Pharmacy needs MAJOR!! HELP!! They don't answer the phones then you have to wait in line for 30-45 minutes. This is ridiculous. These poor people that work there are dealing with angry people all day long. This is not their fault. Walgreens Pharmacy needs to get a clue and get these people some help!!come On Walgreens, it's time you stepped up!!!!!
-
September 2022 by Kayla C.
Their drive through pharmacy is not considerate of time. every time I have come through, hoping it will be quick, it is a 30+ minute wait. I will not be using their pharmacy any longer.
-
August 2022 by James S.
This is got to be the worst pharmacy in my lifetime I'm 60 I love this pharmacy because of their ineptness went across the street to Savemart and I'll be damned Savemart shuts down and since my s*** back over to Walgreens trying to get some medication well they didn't have my insurance I guess not from the previous time not a problem get in there they have one prescription for me need my Humalog and my Tresiba Tresiba has a problem no refills on it can't fill it OK how about the Humalog oh yeah we got that you go ahead and have a seat and will fill it right now 20 minutes later they called me up oh we're out of that will have it tomorrow so I said well I'll take the amlodipine that's already filled and ready can't check it out in their computer so I walked the f*** out come home looked on my Tresiba package there's one refill left they straight face lied to me I'm never ever going back I'm telling everybody these people are dealing with your life and they can't even fill a prescription f*** Walgreens