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February 2024 by Coco Ellis
Janet was amazing with moving us in and responded in a timely manner thank you
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February 2024 by Dennis Bartee
The manager Janet was super awesome the whole time helping me find the right apartment for me and it was exactly what I wanted! Thank you so much!
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November 2023 by Meghan
Moving in and the process as a whole was phenomenal! We moved from Denver and moved in last minute! The apartment was super clean when we moved in and the front desk was super helpful. We had problems with getting a few things set up and they were incredibly helpful! We got a great deal as well! The amenities are nice and everything is kept clean! I feel very at home here!
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November 2023 by Janeth Jordan
We had a great leasing experience with Janet the property manager at this complex. She was extremely helpful and efficient. The unit/property is beautiful and clean.
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September 2023 by Sandra Jimenez
Super friendly. Was a super help with the whole process of applying and even after getting the apartment. We made a good choice in moving to this apartments
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August 2023 by Nina K.
DONT MOVE HERE I could write a best selling novel about how awful the management and maintenance has been . When we first moved here the manager was awesome but the new manager could care less that we live here ! Like these are actually peoples homes and she should care atleast a little bit. It's taken months to get work done, sometimes they mark it off as done and then ask you to prove they didn't fix it ! They replace things just for them to break down a week later. The one pool for all residents has no limit and is constantly closed . Shocker. They text you constantly but not about anything you'd actually like to know . They'll take they're sweet time getting you your paperwork and when they mess it up they'll let you redo it all and you get to start over on their time ! I've had to complain of over flowing pet relief areas not to mention the smell that comes from the concentration of pets using the relief areas. The police are in this complex constantly due to violence and loud neighbors. In conclusion, if you have somewhere else to go, I suggest anything else over the Vineyards at galleria
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August 2023 by Emily Martinez
It has been a pleasure working with Janet. She has been extremely helpful throughout my move in process & has been able to answer any and all my questions & concerns. Such a beautiful place to relocate to & my children love it. I definitely recommend this place to all!
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June 2023 by aileen rivera
Living conditions in this complex have become inhumane and it'll go downhill with unresponsive managers. Yesterday, the maintenance men (absolutely wonderful bunch), had found black mold in my ceiling. Black mold from a leak that previous maintenance people have not looked at in depth, the same leak that flooded into my kitchen lights and caused a short. I do not want the manager to give me excuses about why or how, at this stage I want corporate to contact me immediately.
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June 2023 by Marisa McDonough-Heath
I viewed an apartment a little while back. The unit and grounds were beautiful and the leasing agent was very kind and informative. Unfortunately, now I can't seem to get a hold of anyone for current leasing info and the website just shows a virtual tour and a price range, not availability like other apartments websites do. I've called multiple times in the last few weeks and left voicemails but can't get anyone to return my calls, let alone answer the phone. Maybe they don't have office staff anymore or they're at capacity and don't have any units available. Either way, I don't know how they're currently averaging 4-stars with this less than mediocre customer service.
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May 2023 by Jamie B.
Wanted to rent an apartment here. I put my application in on 4/24, never heard anything. Went in person on 5/1 and was told to pay the admin fee of $150. I had to move out of my current apartment by 5/31 and told Ashley this. She said there was one more 2 bedroom available by then. She assured me that they would get started on my application. I tried to reach out multiple times over the next two weeks and was reassured that everything was fine. Finally on 5/13 I called again and was told Ashley was out sick and they just started my screening the day prior. Got no response after that. I called again on 5/15 and was told they no longer have any 2 bedrooms available for this month and they never had me down on the list for the original apartment I wanted. Wasted $250 here in stupid fees just to not even be able to live here. Terrible communication.
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March 2023 by Karl
Excellent service and tour as I was moving from California! I felt very welcomed by Ashley and the move-in process was impeccable, professional, and simply awesome!!
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February 2023 by Sheree G.
Since living here, we have experienced our downstairs neighbor flying through our front door uninvited because he thought we were making too much noise at 8:30 pm. We had to call and make a police report for that. We gave the manager that police report. When management switched over, there was no report on our profile. The neighbor continued to live downstairs from us for about a year and a half, which scared me daily. We were also harassed by a woman living across the parking lot after she had been arrested. She would often scream at us from her patio after being released from jail. I think she thought we were involved in her arrest. The new management did not take our payment from our account online, or it had been returned, and we got a notice about it three months later. We were threatened with being evicted without knowing they never got their rent money. The assistant property manager in the office sent us nasty emails about how we should have known, and she needed the rent money they missed by tomorrow, or I'd be evicted. My ten-year-old stepson with autism could have been homeless or taken away by his mother because the accounting people here didn't catch this for three months. I didn't understand how their mistake could have caused me to get evicted. I also didn't have a spare $1800 to pay them the next day. The assistant manager Heidi forwarded emails to me of her and the accountant talking about how we should have known. It was sad and immature. The Manager, Koralynn, got involved and told us we wouldn't be evicted, but we needed to make a payment arrangement. We did make that arrangement and then STILL received an eviction notice on our door. When I asked Koralynn about it, she said we wouldn't be evicted. It was strange since the eviction letter stated we had 30 days to pay. It all felt like a trap, so we paid the money the day after getting the eviction notice on our door. We had our payment agreement in the email, but I didn't think that would save us. During the back-and-forth emails and phone calls with Koralynn, she informed me that the office staff does not get lease renewal bonuses. This tells me that the office staff does not care who they upset or why because if you leave, they can lease your apartment to someone new and make a new lease bonus. So to avoid having to move, we asked to renew our lease. We must give a 30-day notice to leave if we decide not to sign a lease. The office put lease renewal options on our door, and we called to have them sent to our patient portal. They have not put them on the portal, and today would be the last day to let them know if we were not taking a lease renewal. I called and asked them about it a few days ago. They reassured me it would be on the portal for us to sign before the end of the month. Today is the 1st, so no, it was not there before the end of the month. This feels like another strange trap. Who knows if the lease renewal rates will match the notice we got? Oh, but they called today. Not to tell me they uploaded the new lease but to ask for permission to enter to change something. The new lease options on the door included upgrades that they still need to install, which is not even what they want to enter for. Oh, and this place often sends out text messages to all residents saying things like "Do not speed or you'll be evicted" or "Park in someone else's space, and you'll be evicted." I understand they want people to follow the rules, but they're rude and unprofessional. People who park in their own space and almost get run over by those who don't abide by the speed limit shouldn't receive threatening text messages. Surprisingly, their customer service still needs improvement since they've closed the office multiple times for training. Anyways move here if you want to constantly be afraid of being evicted, if you want to feel like you're being scammed somewhere, or if you want to be blamed for someone not telling you rent was returned or was never taken from
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February 2023 by Justin R.
Where do I begin? I'm absolutely blown away by everything that has to do with this place. The property it's self is beyond gorgeous, the apartments are so spacious and luxurious. I don't think I could've gotten a better rate especially for the location. So far the surrounding neighbors are great people and that makes living here so much better. But I'd like to give my upmost appreciation to the lovely lady miss Ashley because she made my move in process the easiest I've ever experienced. Normally moving into a place like this or any place is such a hassle and a head ache but Ashley made it her mission to avoid the headache and hassle. I definitely felt like I was a priority and that's not very common these days. So I'd like to end this review with saying thank you Ashley and the other employees at this beautiful place I get to call home.
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January 2023 by Mirella N.
I wanted to personally thank Janet and Ashely for their dedication to helping us find the perfect home. You were both very efficient, and informative. The level of service received won us over. Thank you for your guidance and patience!
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November 2022 by Alexis Lopez
First off me and my husband are so thrilled to be apart of this beautiful community!! Brittany was so beyond helpful throughout the entire process, which made us so comfortable and we knew we had chosen the right complex for our family, Brittany was truly the best!! The apartment is beyond beautiful and we can’t wait to move in. I highly recommend moving to these apartments.