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July 2024 by Bradley-Sky-Watcher Lynn Lynn
We highly recommend Victorian Auto Sales,, the best customer service, finance and sales.. they had our best interests in mind, they went above and beyond.. we love our new truck ❤️?
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January 2024 by Jonathan Duprey
A nice experience very humble people alway welling to help and answer any question great deals and options don’t think twice on going to any of there 2 lots, you will not be disappointed.
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January 2024 by Jamie Ortiz
Wonderful staff! Great selection of cars and they are so helpful!
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January 2024 by Lisa Afuang
I Had such a lovely experience with Victorian Auto sales, The Owners were very cooperative with my financial situation and the company is also bilingual! (which was great because my family is mostly Spanish-speaking) , I typically Have such a Bias with Honda automobiles and they had a wide variety of brands and models for me to choose from. Each Vehicle was explained thoroughly to both my parents and my understanding! The used cars were very clean for being "used" ( The seats and interior looked and smelt BRAND NEW). I loved their new cars selection but my family ended up settling for an amazing condition 2011 Toyota 4 runner SUV ! They've been great assistance and I highly recommend their services to anyone in the Reno/Sparks location!
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October 2023 by Jonas Sky
Very good business, very professional friendly, thank you.
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September 2023 by Dedleh Auntea-fa
Only 1 person came out to speak with me after I had been walking around looking at cars for 10 minutes.
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September 2023 by Holly Porter
WAY OVERPRICED. THERE RIPOING YOU OFF
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December 2022 by Dedleh Aunty-fa
Only 1 person came out to speak with me after I had been walking around looking at cars for 10 minutes.
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October 2022 by Rachel Dodd (She-Her)
It pains me to leave 1 star. I'm so disappointed by the people at Victorian Auto Sales. I'm not typically one to post poor reviews but I gave them the opportunity to 'make it right. Not only did they flat out tell me no, they kicked me when I was down. I bought a 2017 Chrysler Pacifica less than 30 days ago. I paid over 30k and really stretched my families single income to get this safe, "reliable" car. Less than a week later both key fob batteries had died, one windshield wiper was completely shredded, the other is poor quality and the tire pressure was low (I mention this only because it has a slow leak I've now discovered). Not a big deal - not what I expected for what I paid, but easy and inexpensive to fix. A day or so later I realized the passenger window wasn't working. I reached out to VAS as this is a more costly and time consuming repair. They apologized and said the part had been backordered. They had me bring it in and repaired it the same day. While I was grateful for the quick fix, I was bothered by the fact that they knew of the broken window, but didn't disclose this or repair it prior to letting me drive it off the lot. Even a heads up to come back would have been appreciated. Again, while I apprecated the speedy repair, this too was a poor experience. They told me to be back by 6 to pick it up. When I arrived no one was there. I called the dealer back and they told me they closed at 5 and had driven it back to the lot. My car was driven without my knowledge or consent. Again, super annoying but I still loved my car and was appreciative for the ownership and repair. So here we are about 2 weeks later and the check engine light is on. Now in all honesty I bought it as-is which unfortunately is a mistake I know to never make again, and one they were quick to remind me of. I sent them a message (prior to them opening) letting them know of my continued issues, asking again if they'd be willing to help. Here is their Reply, verbatim: "Hey Rachel we saw your message. As a reminder you bought the vehicle AS-IS. We have been courteous and have helped with what we could. We are no longer responsible for the vehicle. Sorry for the inconvenience. Your friends at Victorian Auto Sales""Im sorry for the inconvenience"?! This is not an inconvenience, this is devastating. This infuriated me so I replied letting them know I'd be spreading my disappointment on social media to which they replied: "Sorry you feel that way. We helped with what we could there only so much we can do as you are purchasing a used vehicle. We have done our due diligence by quickly resolving your concerns. Threatening us is not a good way to ask for help, again as we are NOT responsible for the vehicle anymore. Maybe a better attitude would of gone a long way.Your friends at Victorian Auto Sales"So what they're saying is they could help me but they wont because i somehow offended them by being upset that the car I spent all of my savings on was defective. Noted. I have never been treated with such disregard and unprofessionalism in my life. So while this is a hard and financially devastating lesson, I wanted to share my experience because if I can spare even one person the headache and financial loss, at least it's not a total loss. After reading other reviews I realize sadly, I'm not alone. They scam people every day. Lesson learned and my faith in humanity shattered.
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October 2022 by diana raymond
Exceptional overwhelming wonderful experience and easy to do paperwork. very helpful in making a smooth and fast deal. Very heartwarming service. THANK YOU ?
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December 2021 by Marvin Cruz
I got my truck several years ago and it's still going strong. They're a great place with fair people, and I still feel like I got an awesome deal years later. I plan on coming back here in a year or two.
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September 2021 by Pupu “Luigui” Yu
La mayoría de las personas que hablan bien de este lugar no es real ,es un pésimo lugar de compra,ni siquiera hacen los procesos de forma adecuada mucho menos profesional de venta ,no lo recomiendo sus precios son altos para los autos que ofrecen las reparaciones que les dan alos autos no sirven,después de unos días empiezan los problemas .(aléjese).
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August 2021 by Deborah Bress
Very dishonest and does not honor his word when he says “it’s sold”
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June 2021 by Dan Brown
Great trustworthy family run business.
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May 2021 by F D
I purchased a Nissan Xterra from them a few weeks ago. The day after, a coworker of mine asked me where i purchased it then told me to bring it back ASAP because he purchased a vehicle from them that needed $5000 in repairs.....as that was not possible since I just signed my rights away with their adamant "as is" paperwork, I crossed my fingers and hoped for the best. Well 2 weeks after purchasing, the check engine light comes on and the code is the catalytic converter... take it to the mechanic and they said Victorian must have cleared the check engine light to pass smog, which is ILLEGAL !! That along with a list of other things I need to do to get it going will end up costing about $4000.So heed my warning, these people are doing bad, illegal business!
