-
March 2025 by Dani Rae
Gabriel helped us this evening, he was friendly and knowledgeable, he answered all of our questions. We were extremely pleased with the service.
-
March 2025 by Sean Roysdon
Great store and staff. I come here for all my needs
-
March 2025 by Kellsie Lartigue
Andrew and the other guys who were working with him the night of 2/24/25 were all great. Andrew was very knowledgeable and explained everything to me and my grandma in a way we can understand it. One of the other guys helped entertain my 2 year old son while i talked to Andrew about upgrading my phone.
-
February 2025 by Louie Enos
Went there to update a phone. Been with Verizon family plan for years. After a long wait, we're told he couldn't help us. Lied about what he could do. Will never go back to this store. Went to a different store and had no problem getting the service we needed. I don't recommend this store at all.
-
February 2025 by Kitty Noirot
The galleria location was really busy but I was able to speak to a helpful customer service representative. Everything was explained to me in answer to my questions.
-
January 2025 by Jessica Kubel
On 11/01/24 my husband accidentally broke his phone. We figured we would go in to see if anything could be done. At the same time, we were just going to look at phone options for me because we knew my phone was close to being paid off. They were busy so we waited patiently. We told them we were grabbing some food we would be in our car. They told us they would text when ready. They could see us through the window and the sales guy was sitting there doing nothing for at least 10 minutes. Finally I just walked in and surprise! He was available and claimed he was about ready to text us. He asked for our account information then without looking at much or asking much the guy said you still owe so unless you're paying everything off we can't help you. He wouldn't even give us trade in value information or anything. He told my husband to go to a store that might be able to fix his screen. After going back home and looking at the account, we discovered that he told us an amount that was over double what my payoff actually was. He had zero interest in even trying to talk to us or see if there were any deals or anything for that matter. We got the same type of service online too. We are going to try a different location that has better reviews to give one last chance.
I've been a Verizon customer for 19 years. I used to get great customer service. I can truthfully say that this is now becoming a horrendous company that just doesn't care anymore. The decision to switch companies is definitely being strongly considered. Verizon, do better.
-
January 2025 by Raoul Agundez II
I have a situation I bought a phone from Walmart took it back next day trying to cancel phone service ur bullshit phone service said my password didn't work but it worked or else Walmart wouldn't have let me take it back so I'm seeking a lawyer to solve this situation
-
December 2024 by Roberto Montenegro
Placed an order for pick up in their 24/7 pick up machine. I'm a truck driver coming in my rig so not easy to get places. Arrive late night to pick it up and even tho my email and Verizon app said the order was ready for pick up, the pick up machine said there was no order ready for me to pick up for my phone number, tried several times before giving up. I'm assuming the store didn't set it up right or something. Gotta attempt to make my way back out there during the day which is difficult with a rig.
-
November 2024 by Ryan Schultz
Pathetic customer service. Do better!
-
November 2024 by SEAN PARSONS
Very helpful and knowledgeable was in and out with a appointment set for next day to handle everything I need done....
-
October 2024 by Stacie Havermale
Very helpful may be switching carriers soon
-
October 2024 by Jason Fitzpatrick
Tried disconnecting a phone
Couldn’t do it so I showed up today to try to get it disconnected and they’re telling me they can’t do it but yet they hooked it up from here
Horrible service
-
June 2024 by Zoe H
I don't even leave reviews, but I am writing this one because my experience was so terrible.
I Stopped by to ask about getting a plan with two new lines.
There was only one employee (looked like an overweight and uglier Walter White) working that was helping customers and he was unbelievably pretentious, misogynistic , unknowledgeable, and just plain repulsive. I felt the bad aura in the air immediately. In hindsight, I wish I Ieft right away, but I didn't think this employee could be that terrible to interact with. I was wrong.
First rude offense: Asking "How can i help you" from across the room, refusing to get up from where he was sitting, despite no other customers in the store, thus made me walk to him even though where I was standing, we walked to less than two minutes later.
2nd rude offense: I asked what promotions where available if I signed up for two new lines. I thought this would be a simple question, as the verizon website lists 3 promotions front and center of their homepage.... but of course nothing can be simple for a lazy employee. Instead of telling me the promotions available, he talked down to me and started "explaining" how phone contracts even work. (This is where his misogynistic attitudes started coming out more and more.)
3rd rude offense: When I said I will be taking advantage of the iphone15 no trade-in required promotion as advertised on the Verizon website (see screenshot), he snootily responded that that isn't an option, and I could only get the iPhone 14 without a trade-in. So not only is this person rude and lazy, he is unknowledgeable about the basics he should know for his job.
I simply left at this point, as there was no benefit of continuing to waste my time on someone that is clearly an idiot.
It is much much better to just use the chat service on Verizon's website.
In short, avoid this store at all costs!
-
June 2024 by Janel Burgess
I can't say that my visits are quick, but they are informative. Personally, I'd recommend not leaving the store until you have confirmation that your objective was completed. I've had a lot of activation issues but found some work around, particularly with the samsung watch, because they couldn't help with that issue. They're are a few guys here that put the time in.
-
April 2024 by Evan Meeden
Bought a used phone online tried to bring it in and get hooked up. ESN/IMEI switched to bad after a week of ownership. Was called a thief by an employee with attitude. Go with Mint mobile, it's less than half the price. These big corps suck and only keep getting worse! Good riddance
