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February 2024 by Vivian G.
Great and prompt customer service Thomas and Binoy were so kind, friendly and knowledgeable. Thank you for the great service!!
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August 2023 by Christian J.
I always go to this post office to drop off my Depop packages for shipping. The workers here always help me with everything I need and it's always a very quick visit. My parcels always arrive to my clients on time. I've only ever gone to this post office, but I always enjoy coming here.
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March 2022 by Mike J.
The worst service I've ever received from any company post office or other. I have multiple instances where mail sent has been received by me MONTHS later including time sensitive material sent locally (for example my condos voting documents sent December 2021 and not received until March 2022). In addition, I lost my keys and they were found by our mail carrier. Instead of returning them properly she locked them in my mail box with the mail key on them and didn't even inform me of where they were. I use my car for work and missed 3 days of work and had to order a new computer key at a total cost/loss of over $1200! Upon filing a complaint with the USPS I was contacted by Thomas Tyree who is the most incompetent and rude supervisor/manager I've ever met and who should be fired. He informed me the post office "doesn't have time" to simply leave a note on my door or contact me regarding my property they chose to lock up without my knowledge. He told me I should check my mail daily which seems a bit impossible WHEN THEY LOCKED UP MY MAIL KEY IN MY MAILBOX! When I asked him how to escalate the matter within the USPS he HUNG UP ON ME. I have filed 4-5 additional complaints and each time they have been closed with zero contact. One time I received a voicemail from someone who said she would call back and never did. Complete incompetence, ignorance, and rude!!!
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August 2021 by carolee j.
Reasonably staffed & the line goes fast. You can't beat the prices. I love the post office, my parents always took us there. I fondly remember waiting in line & being the cutie who entertained the elder line members. This is when I was 5 or 6, not recently. Now I am 71 & drive across town to get to the U.S. Post Office!
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July 2021 by Tessa D.
Whenever I come here, though sometimes the line is long and they're very busy, the staffs are always accommodating. This location is clean as well.
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June 2021 by Kiki D.
The employees here are the most incompetent I've come across. They probably stole my IRS check. The informed delivery sent a picture of it to my email. EVERYTHING ELSE in that photo was delivered except the check. I actually saw the mail man outside, asked for it and he didn't have it in his truck nor was it delivered later that day. I call in the day of and speak with some manager and he checks the address for me and tells me just to wait because it's Informed Delivery is not guaranteed to be on that date. Ok fine. I wait. A week. Call back. And Tom answers. Cuts me off through your my whole explanation and tells me to figure it out thru the app. Doesn't take my name, address or even attempt at trying ANYTHING. Ok fine. I try in the app. And of course it doesn't go back that far. Tom sees me calling and ignores my calls. Finally answers and cuts me off and is hella rude. Tells me figure it out with the IRS, it's not their job and that informed delivery is not accurate, even though it sends an actual picture of the mail with my name and address on it.... Ok. I hang up. And call back just to get this guys name. He gives me his name and i hang up. Tom decides to call me back for whatever reason. I pass the phone to my man cause I'm done talking to Tom and don't know why he's calling. So he's threatening my boyfriend to call the cops and blah blah blah. Saying if i was to come up there and yell at him, he would call the cops. Why so scared Tom? You're threatening me about something that isn't even happening. I'm still at home in bed. Tom why did you call my phone to threaten me? Tom call the cops on your employees that are stealing checks. Cause they definitely didn't take my spectrum bill. What a joke this entire post office is. I know nothing will happen to him and my tax dollars will continue to pay his salary. But i will definitely, definitely get this interaction to where ever it has to go.
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March 2021 by Erin J.
Some employees here know what they're doing... Some of them don't. Customer service varies too; and don't even bother with the bosses. I had about a dozen padded envelopes to send out to some folks. I took one of these envelopes, (packed, addressed, totally 100% ready to go), in to find out how much shipping would be. A young man took a look and cheerfully told me it would be $1.80. I quoted this price to the folks I was mailing to. When I went back in to mail the envelopes I was helped by a different man. Who proceeded to charge me $4-$5 per envelope. When I told him I'd earlier been told by one of his coworkers they would only be $1.80 each, he told me they were packages, and had to be shipped accordingly. I told him this was frustrating since I'd had the people I was mailing only send me $1.80, and now I was going to be out $2+ dollars on each envelope. At that the guy actually laughed, like I'd told him some kind of joke or funny story. I told him it wasn't funny, and at least he looked a little abashed, and didn't seem to have anything else to say. I reported my experience to the post office, and was later contacted by someone in an in-charge position at this location, (a manager? I don't remember now what was/if they gave me their title), this gentleman told me he didn't believe me about the poor customer service of the second employee I dealt with, (to which what can you say? Sorry, but I was there and you weren't; also why would I make that up?). He also appeared to be solely interested in talking to me to try to determine who the first employee I'd dealt with was so he could "correct" him. In other words, he didn't care about the negative experience I'd had, (no real apology), didn't believe that the second employee had been anything but 100% courteous, (stated "I don't believe that"), and didn't even question whether the first employee could actually have been the correct one. Just automatically went with the rude employee who charged the higher price. I sure hope he never identified and "corrected" the first employee. I'd offered that feedback in the hope they could improve accuracy and customer service; but it sounded more like sharing the experience just launched a witch hunt for the first, and actually friendly, employee... The friendly and *correct* employee! You see, the story didn't actually end there. I had one delayed envelope (100% identical to all the others!) that I ended up sending out later. I went to a different post office branch with this one, (Tahoe City actually). Another gentleman helped me there. He asked if I wanted to send it just regular mail, and I said I didn't really know how it needed to go, because another post office had quoted me $1.80 on identical envelopes one day, but then charged me $4-5 as packages another day. The guy gave me a perplexed look, ("what kinda post office are you going to?" the look seemed to say), and then proceeded to give my envelope the 10th degree! He pinched, pressed, and squashed it. Twisted, flexed, and bent it. For the coup de grace he proceeded to roll the envelope over the edge of the counter. Finally he gave me a shrug and a sympathetic look, and said "That'll be $1.80. Clearly. No one should be mistaking this for a package." So, in the end, the first guy had been the right one. Which actually just made me feel even worse, as I really hope the Sparks manager never figured out and punished the clerk who was actually friendly and polite, and *knew what he was doing, and charged correctly!* If you're just dropping mail in the slot or using a PO box at this location you should be in the clear.... But if you're mailing stuff at the counter just be aware that not only the customer service varies, but employee knowledge does as well -and your wallet may well end up a victim in the case of the latter!l
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March 2021 by Jessica K.
THANK YOU EVAN AND FLOR. We had an appointment in Truckee that mysteriously got cancelled the day of. (Aka the worker didn't show) truckee office worker told us Sparks NV did walks ins. (They actually DO NOT FYI) but Flor directed us to Evan and saw we had our two year old with us. They graciously took our paperwork and got our application through. We cannot express our gratitude enough. Thank you SO much! The easiest and most pleasant USPS I've had in a long time- despite Covid.
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November 2020 by John A.
The Sparks post office on 4th street is the worst I've ever dealt with. Three years in a row I have requested a hold on my mail and they have screwed it up all three times. If these folks were working in the private sector they would have been fired long ago.
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December 2019 by Mary H.
All the workers here are nice. I especially like William. On November 12th I went to this post office. I had 2 cards that required extra postage. I was sending a "Get Well" card and a "Birthday" card to exactly the same person at the exact address. The total cost was 1.95. The "Get Well" card arrived 3 days later as promised. The "Birthday" card NEVER arrived. Approximately 3 weeks later I returned to this post office and waited in a long line of people sending off Holiday packages. Alas, I was waited on by William, the man that sent off my cards originally. I told him about the missing mail. He said do you have a "tracking" number. I said oh, should I have had a "Birthday" card tracked? He seemed amused, I certainly was. He said " millions" of letters get sent each day. Do you want to fill out a complaint form. I really did want to but in the Spirit of the Holidays I declined. I inquired about the infamous "Dead or Lost" letter room that we have all heard of. There is none. I went home dejected. I had paid for that card and of course extra postage. What an unhappy result.
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January 2019 by Laura A.
I come to this post office frequently, and by far, the best service I have received has come from Nancy. She went above and beyond what any other post office employee has ever done for me. I was expecting a package before Christmas, and due to my the office at my apartments being closed, my package kept getting delayed. She personally wanted to take care of me, and wanted to make sure I received my package, she got in contact with the carrier, and got my package to me in less than a half hour, delivered to my door. She then called me the next day, first thing in the morning to really make sure I had received my package. This office is really lucky to have such an extraordinaire employee like Nancy.
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December 2018 by Amy L.
I've been to this post office three times during the busy Christmas season and each time, despite the long lines, service was fast and efficient. They always had as many employees behind the counter as possible and customers were assisted quickly and the employees were friendly. I can't for the life of me understand the negative reviews on here- even during the most stressful time of year, this post office seemed to do a great job! I went back today (a couple days after Christmas) to get a passport renewed and Vilma helped us. She was super friendly and knowledgeable and got us in and out of there in less than 15 minutes and that was even WITH us having a bit of a paperwork issue (our fault.) This isn't the closest post office to my house, but this is the one I'll go to from now on. They are really on it.
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December 2018 by Knut K.
if these people are paid $ 21.00 an hour they must screw around 50 min. of each hour, I had a package that arrived there the 6th and its still there, its time to start working for your money, do your job. of course employees are only as good as there supervisor so what's that tell you?? Da!!!!!!!!!!!!!!!
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June 2018 by Jaimie G.
I loved the people who worked there. In a busy environment they took time for me, and extended kindness. It was a great part of my day- thank you!
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February 2018 by L. G.
This place is the worst. Dave the manager is a jerk. Puts phone down when you are talking to him and is very rude and does no try to help anyone. And dont get me started on Lynn the post master. She talks over you, lies to get you off the phone and does not do what she says she is going to do. The post offices in the sparks area need a new post master and managers. I have never in my life been treated this bad at a post office. I will be going all the way to the top to have the post office replace these bad apples. Even their own employees are saying that they dont care. The post master never even goes to any other locations. Just stays in the vista location. Its bad when your own employees want you gone. I will be escalating this myself to the top. These people need to learn how to treat people. They act without consequence. Well here we go!!!!!
