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June 2023 by D R.
Very sad that we have to leave this Credit Union. The location is convenient for us and the staff at this branch are awesome. I needed to check a transaction online and found out that I had been locked out of all of my accounts, no notice, not a word. They decided to lock me out of my accounts because they want me to sign a new agreement that no one in their right mind would agree to. If it was an appropriate new policy they wouldn't need to resort to the coercion of locking you out of your accounts in order to make you sign a harmful agreement under duress. The only way to get access to my funds seems to be closing my accounts. In the meantime I can't pay my bills with my own money. The coercive way they force agreements on customers seems illegal to me. They are not honoring their current agreement for my accounts by locking me out of them and not even bothering to let me know.
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May 2023 by Heath Silva
Excellent service The Best Credit Union
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June 2021 by Ed G.
Alison helped me get a loan to buy a new travel trailer. She was very polite ,professional, and knowledgeable . She found me a loan rate better than the dealerships 3 lenders with no hassles. It didn't take long to get approved , and they really do treat you like you are their best customer. I highly recommend using them!
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April 2021 by Brian Blythe
Horrible
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January 2021 by Danielle Wilkey
for starters they can do better in vehicle finance and having all their ducks in a row. they lead me on and asked for 2020 tax return which is actually illegal to ask for till april 16th. wasted my time and money. other issues made it impossible to open a business account for sole prepiotors. have plenty of money in my account and couldn't use my card even for a $500 swipe so embarrassing. also when you confront them on the issues they just don't get back to you. Glad we never got ride of our other bank in the meantime we will be looking for another credit union.
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January 2021 by James Rozell
I recently traded in my car and called to get the payout on my loan. And they quoted me a figure $1100 less than what was actually owed. Two days later I got a call from the dealer saying that the credit union had told them I still owed. When I called and asked what the payoff was I was given the same figure again. It took 30 minutes to find out the actual payoff and they refused to honor the figure they had quoted me twice. So I had to pay them $1100 out of pocket because they cannot perform a simple task.
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December 2020 by John Johnson
Love these GALS! EXTREMELY member/customer focused. You gotta move or open another account with them, see Jessica.
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October 2020 by Sean Denny
This branch and all of the employees are AMAZING not kidding their service and knowledge is above and beyondI have referred at least 4 people
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October 2020 by Ricky Peele
staff is great to work with. Great rates always. Really cant say enough about their people
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September 2020 by RAHUL KHATRI
Everyone at this branch is great, friendly and professional. They are always ready to help and provide excellent customer service. Branch manager Jessica Smith leads by example. Kudos to UFCU for having such a great staff.
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August 2020 by Lynn Atkins
VERY FRIENDLY, BEEN WITH THEM SINCE 1994, DON'T PLAN ON LEAVING.
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August 2020 by Beth Christie
We’ve been members for years. Great friendly service!
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August 2020 by Barbara Lackey Millsaps
I have been a member for over 40 years. Loans were easy when we needed them. Loan officers were professionals and friendly to us at all times. I would recommend UFCU to any one who is looking for a new bank.
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April 2020 by adonis zeid
great staff, really friendly
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July 2019 by Luis V.
Roberto Castillo has been amazing! In fact everyone at UFCU has gone above and beyond with any questions or concerns. I recently refinanced my home in Henderson. Roberto walked me through the process every step of the way. It was a very smooth transaction and not only was the course of action laid out for me step by step, but it was adhered to as well. Roberto is definitely an asset to UFCU and anyone reading this should look him up for their home financing needs.
