-
November 2023 by Margaret Pineda
OHHHH MY GOODNESS, SO HAPPY WITH THEIR SERVICES. I FELT VERY WELCOME, PROMPT ASSISTANCE .. I WILL RECOMMEND TO FAMILY AND FRIENDS. GREAT EXPERIENCE WITH MY UNITED FEDERAL CREDIT UNION.
-
September 2023 by Track H.
The absolute worst bank that claims to be a Credit union ever! They will find ways to steal your money and then pretend that you owe them. I havent used my CC in 6 months and they are making me pay them over 1500.00 dollars. Save yourself the headache and don't use them EVER!!!!!!!!!!!!
-
September 2023 by Foxy The K
If you have ssi theres no charge atm
-
May 2023 by Anthony Uren
My father use to bank here when he was alive .. I got executor of the estate, I was tasked with dealing with all of his estate financially... This bank let his ex wife close down the account... The let her forge two checks of his after they had been divorced for 25 years... Because she moved the funds around before closing the account there is nothing they can do... I have already taken them to court and got a settlement for her closing the account. . And know they will not let me get a copy of the two checks to give to Reno PD....Do not bank with this company.. now I have to go and get another criminal attorney to pursue the two checks and spend probably another 5 grand to get two forged checks that they have no issues with
-
October 2022 by Scott Defazio
Allways helpful Danielle has been wonderful
-
June 2022 by lois thomas
People are very helpful and friendly I’m so happy to be a member
-
May 2022 by American L.
They, an employee and manager, were awful, awful awful and uncaring to me so I DON'T recommend this location. The United Federal Credit Union customer service at this location at 1430 E Prater Way Hacienda Plz Sparks, NV 89434 needs to be much better. The only thing worse than training employees and losing them is not training them and keeping them. There is NO bathroom here for the public or even its members! That is the opposite of what United Federal Credit Union boast at its website, "United was founded in 1949 by people just like you who believed in the values of the community and who believed in service to one another. We're dedicated to serving you." Dear United Federal Credit Union, What part of ". . . service to one another . . . serving you" includes a public bathroom don't you understand? Because having ready access to clean, safe public restrooms is vital part of personal and public health. Adequate public restrooms are fundamental to human dignity, and are especially critical for people like my husband, a Veteran with military Service-connected Agent Orange-related damage requiring him to have frequent access to a bathroom. Shame on United Federal Credit Union for failing to support ALL our Veterans. This branch has the lowest ratings of all the United Federal Credit Union branches. Upper management needs to immediately improve the behavior of the Sparks branch employees because I previously wrote a review of a different branch of United Federal Credit Union at where I found the customer service at that other branch to be friendly, professional, adequate, and satisfactory. p.s. I checked all the one and two-star previous reviews here of this business as Useful and Cool. Why does this business' branch have so many of their negative reviews removed?
-
February 2022 by Justin Watkins
The customer service at both this Branch as well as the Spanish springs location is gone down dramatically. Procedures are never the same between any of the tellers, they are very inconsistent and don't seem very well trained. Well you may be able to do one thing at another Branch one way you are forced to do it another way at another branch, or are even told that something isn't possible to do when it is something I have done frequently.-EDITEDHave to give credit where credit is due. Changing the rating from 1 to 3 stars as my experience here has improved. I have not experienced any of the issues that I listed previously. Will change to a 5 star after a few more successful visits.
-
November 2021 by Taylor T.
Closed 30mins early, again, on a Monday. ATM is constantly an issue. Really needed my rent $ Never had problems at the ufcu on bible way. So bummed I have to switch to a new credit union when this one is so close to work :(
-
August 2021 by Oscar C.
Please fix your ATM deposit! Keeps return more than half my money every time! It returns it at least 3 times. Please please do something about it!
-
May 2021 by Caitlin R.
This spot's ATM is ALWAYS having problems. I suggest you don't waste your time here especially if you're trying to deposit money. They won't upgrade this ATM while all the other branches have nice functioning ATMs. I don't know why. But it is very inconvenient especially when you need money in your debit card to use but the ATM keeps the money you deposited without crediting it towards your account because the ATM has "technical problems."
-
October 2020 by Paul Parker
Not at all content with latest results on site and phone, my problems have not been solved. Can not get into the site at all for the past 3 days. My computer works fine on other sites. Would sure appreciate any help available!
-
October 2020 by Jorge Gil
The representatives at this location make customers feel comfortable, I have multiple vehicles and home financed through them, no hassle, competitive rates. I couldn't be more happy with their way of doing business.
-
October 2020 by April De
After having an account with EVERY other bank and credit union in the Northern Nevada, this is hands down the most helpful and friendly of them all.
-
October 2020 by Nicholas Pacheco
Through out the years that I have been with United Federal Credit Union they always seem to go the extra mile just when I need it. I just recently bought a new home and the day of the title company signing they made a mistake and I needed to transfer some money to an escrow account before closing. went to my local branch were they got right on it and In no time it was all done! Thanks United Federal Credit Union I'm a customer for life!
