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September 2023 by Julie U.
Whew since everything is expensive these days, I was pleasantly surprised that I could get tires for so much less than in town. The staff is very prompt and friendly. It's worth the drive. I saved 25% on what I would have spent on a little more convenient location.
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March 2023 by Laurel S.
I ordered rims because they offered next day delivery. Tracking said they would be here by 2pm the next day. We then got a delay notice because of weather. It's 50 degrees and there are no road restrictions. I called and asked if I could pick them up. They said no but the would probably be here next week! Super lame. they admitted to being a week behind but still let you place "next day" deliveries. I will never use them again. The local tire store warned us of tire racks terrible customer service.
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January 2023 by Omar N.
I called about 10 different tire centers looking for Michelin Pilot Sport 4s All Season Tires 245/35/19 for my Subaru WRX STI, they all life saver, i kid you not, i cannot believe how lucky i feel after having my sidewall blow out due to someone chains being throw away on the freeway. The ordering process and pickup process was super easy too! Please, please keep these size tires in stock for every other one of us that depend on this brand tire, thank you so very much. Absolutely grateful, you guys are amazing
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August 2021 by Casey S.
I'm not really a big car guy, but Tire Rack made the whole purchasing process a breeze. Their online portal allows you to see exactly how wheels will look on your car, which is perfect for those who want a better look. They've got a fantastic selection (better than America's Tire), and they can ship to a number of local shops for installation. The one I chose got the tires in less than 48 hours from Nevada to California, which is an excellent time.
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July 2021 by Luigi C.
I ordered some rims as a surprise to my wife. Ordered on 23jun and requested pick up at the distribution center in Reno which made the rims available for pick up on 25Jun instead of scheduled delivery on 29Jun. After the order was placed I received an email confirmation and about 5 minutes later a call from a 800 number which I didn't answer as I thought it was spam. Well it was a tire rack rep telling me my rims would be available for pick up tomorrow !! 24Jun. Yay !!! Not. 24jun came and I called to check if they were ready and available for pick up... nope... they will be available on the 29Jun... but but but... I have a messages saying that... 29Jun. 29Jun came and went. Rims were not here. Called to check on it once again, apparently only one rim showed up. How is this possible? I said... COVID was their response... we have been dealing with Covid for 2 years now, we should be able to know when a shipment goes out or not. Fine. 30Jun, the rims finally arrived. Went to pick up and the service at the distribution center was very good. Short wait in the parking lot after calling the number and letting them know my order number and giving them time to get the order ready. The person who brought the rims out was very helpful, helped me check the rims and load them into the truck. The whole situation was annoying due to the fact I had to make arrangements to get the rims installed and changed those arrangements multiple times, specially since I was doing all this without my wife knowing so I had to make sure I was able to "steal" her suv in order to get the rims installed. Tire rack rocks but the little hiccup with the shipment took a little hit on their 5 stars. I definitely recommend tire rack for any tire and rims needs, just give yourself a little window to allow for delivery mishaps.
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December 2020 by Jeffrey M.
I had to use the road hazard warranty, which was not easy. And, the first check they sent bounced, and they will not reimburse for the bounced check fee.
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June 2020 by james d.
I bought four tires from this place and the miscommunication after that point on was horrible. First the delivery was wrong on all four tires, then they updated it for two tires and it was again wrong, then the tracking information said they tried to deliver the tires during normal business but it was closed, and that was just plain false. (The business was wide open at the time they supposedly tried to deliver them). Then I contacted the folks at the tire rack and phone messages went unreturned so I called customer service who said they had nothing to do with the delivery end and that they had the same info I had. Not helpful. Then a week later I had a screw in the sidewall of one of the tires and called their warranty company (Sonsio management Inc.) which was equally not helpful. Not sure about this place. The first impression was not good at all. Yes I probably saved a few bucks using them but I'm not sure it's worth this aggravation. I'll go to Americas Tire next time.
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June 2020 by David N.
With the COVID-19, decided to take advantage of online purchases. I was waiting for winter to wrap my chrome rims with new tires, but asked my son to find me a good deal for 265x45x17s. He found a set of four BFGoodrich - g-Force Sport COMP-2. They are rated highly in acceleration, traction, braking efficiency, and grip in wet and dry conditions. Nice and sticky however, wear well. Had them delivered to the Oakland Coliseum Lexus for install. With the online purchase of tires and service/fees with the dealership, the price was less than Costco. Delivery was in 5 days. The new tires handle great and provide a smooth ride. Rated AA for dry/wet conditions.
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January 2020 by Neil G.
I just received notice that the Tire Rack is stepping up and taking care of things. They have agreed to pay for all 4 tires, with them taking care of the price difference. This is amazing and I am very happy I decided to stick with the Tire Rack. Thank you Kipp Scott for all of your help and assistance.
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December 2019 by M T.
Ordered 4 tires through Tire Rack. They were shipped via OnTrac. Tire Rack customer service CLAIMS a customer can use a different shipper, but there are NO OPTIONS for shipper choice on their website. After OnTrac failed to deliver after having the tires 5 days, I sent my son to their warehouse to pick them up. 1 1/2 hour drive away!! They had him drive into their warehouse to a pile of 4 tires. He could tell these were not his tires, verifying that by checking the tracking numbers on his copy of the paperwork. Don't OnTrac's employees check tracking numbers? Apparently NOT because the employee proceeded to check their entire warehouse and couldn't find the tires (how do you lose 4 tires?). Then they had my son go to the front desk to fill out paperwork for the LOST tires. While my son is filling out the paperwork, a man comes in complaining that he had been given the WRONG TIRES. After the OnTrac employee brings them in from his car, they discover that they were my son's tires. 1. I suggest, if you have a choice, NEVER use OnTrac. 2. I also suggest you DO NOT buy from companies that use OnTrac as their ONLY shipping option. Unless I am blind, I CAN NOT find ANY options to choose a different shipper on the Tire Rack website! 3. If enough people complained to the companies that are using OnTrac, perhaps those companies will either stop using them or will offer other shipping options. Tire Rack has the BEST website with a wealth of information and videos on virtually every tire for sale. Their prices are usually very good. Normally they would warrant a 5 star review. But to FORCE customers to have their tires delivered by a company that has 1 star overall reviews on both Google and Yelp, and a horrible BBB rating is a great disservice to them. Tire Rack should STOP using OnTrac.
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December 2019 by Katie R.
If I could give 0 stars I would! My order was completely screwed up not once but 4 times. The tires and wheels were shipped and had to be returned to Tire Rack as services ordered weren't performed. Upon receipt of the returned order, the order was cancelled by Tire Rack. Second order is placed and finally receive the tires. Bring them in to be mounted and one of the rims bolt pattern was drilled off center. Off comes the 3 tires already placed and back on go my original tires. Customer service argues with me about the offset drill. Finally reach a competent rep who informs the rims are no longer available so 4 more are ordered. I call in to speak to a supervisor and another customer service rep argues with me, had to ask for a supervisor 4 times. When she finally gets on the phone she informs me they will credit my order $50 and is unconcerned at the Yelp Review. So much for giving them the chance to make it right before I give them a bad review.
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October 2019 by Tabitha M.
We drove out to tire rack because we couldn't get the tires in town at the first place we went and thought we could save a little money. We placed our order, waited an hour, then drove out to USA Pkwy thinking that was plenty of time for it to get processed. We then proceeded to wait 40 min for tires while 3 other people that came after us got tires. We actually missed half of our daughters basketball game due to the wait which we had only calculated being 15-20 min on a bad day. I think the only reason we got the tire at 40 min is that we complained and said we were going to leave. The kicker, when I looked over my receipt afterwards from the last time I had my tires replaced it wasn't even any cheaper at tire rack. So for the drive out there, and the ridiculous wait I will not be going there again for tires in the future.
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August 2019 by Mark F.
I loved tire rack when they didn't have to collect sales tax LOL. That was the best, they had great prices and didn't have tax back in the day. Now they have great prices because they do have to add tax, so it makes it harder to justify, but i come back because they do their best to accomodate your car, and what they think fits. They will warn you what wont. I was going to order my rims and tires here, but they warned me the rims wouldn't fit, so i ended up getting them at another dealer that had the correct offset. They did sell me the tires and the audi tpms sensors, which worked like a charm, just hit the save button for the tpms sensors and it recalibrated to the new sensors i bought from tire rack. So it was awesome, Charlie, Jerry, Sonny, all were helpful in getting the stuff i wanted for my car. Audi RS5. Take a look. Oh and i got my H&R springs here too, but haven't installed yet, that's next.
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June 2019 by Paul N.
Called in on wednesday, Got a price quote, placed the order, tires arrived this morning (Friday about 9:30 am), Pulled the AV Chevrolet installed these monsterly fitting wheels 18X8.5's off and installed the OEM recommended, Ride is now perfect, handles well, I think they look better than the 18 which did not fit under the car and scraped on every bump. Now riding on 16x6.5's 245/50ZR-16 RIKEN RAPTOR ZR A/S SL. Went to purchase tire and wheels from Americas Tire waited a week for them to come in and they were still the wrong wheels for the car, there answer was to use a 17X8 which would nave still rubbed, the reason for new wheels get rid of the rub. The Tires and Wheels from Tire Rack fit purfect which I give credit to the selection process software. worked perfectly. Very Glead with me decision.
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June 2019 by Alan F.
They don't always have the best price, but always close and sometimes WAY better! Delivery was 1 day (to las vegas) and FREE! to the installer of my choice. Check tire rack any time you are shopping for tires! This was my 3rd time using them, and 3rd time they came through for me when others could not.
