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August 2023 by Anony Mous
Rick in service and the service tech I worked with were very professional and friendly! Wait time was not bad either.They replaced a faulty stereo deck, best experience I’ve had from many dealer visits (different reasons), great job!
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June 2023 by Alaska Wolf (Alaskawolf208)
When it was my turn to get my truck looked at i asked the mechanic driving it into the shop to keep it under 5mph otherwise my logs will activate. Needless to say he immediately drove it into the shop as fast as possible. J**** Service side i just didn't really like. But maybe thats just personal. I did not have this location preform the needed repairs.
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June 2023 by Rex Pollock
It would be zero stars if I could. Worst experience I have had at a dealership.Came in because my blinker was out on my Mack anthem at 7am 2 hrs later they said the don’t have the headlight assembly and can’t get it till the afternoon. If I pay an extra fee otherwise it would be a couple days. I said I’m on a load and can’t do either I’m on a time schedule. They billed my $200 to tell me my blinker was out the reason I brought it in. Never go here scam. I would suggest going to a Breckners instead.
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May 2023 by Dennis Brown
Said bill would be 1400 to replace two leveling values. Went to pay , it was 1732$ dallors
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May 2023 by Ib Ah
The worst service I ever had , 9 hours and half waiting to have my AC compressor replaced…
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May 2022 by Jack Burns
My boss bought a windshield for one of our Hino trucks, it came scratched and they wouldn't replace it.
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March 2022 by Roberta Sparrow
Great service experience, was able to get in and out the same day. I will always come to this TEC location when I'm out here on the West Coast. Thanks to all the friendly staff there in Reno!!!
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March 2022 by Roderick Aaron
Besides taking forever to diagnose problem, price went up everytime. Feel like they took advantage of the fact, truck was not operable and was out of time
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February 2022 by CW L
Chet in sales helped us purchase a used tractor. His communication was excellent and he and his team went over and above getting the truck ready for us. Nice to work with an honest dealership with a hardworking, honest team.
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December 2021 by IGOR GRIGORYEV
Totally disrespectful unprofessional service. Showed up the day before at 4pm, service manager didn’t do diagnostic with words that shop is closing in next 30mins.Next day at 7am service manager offered me only diagnostic tool check with repair that cud be done in next 2 weeks. I accepted diagnostic. I’m here already 2hrs. Nobody even touched my truck.Fully unprofessional, unorganized, worst shop ever I have been.Owner! Take a look what people do you hire!TEC Owner! Take a look what service do you offer!Disappointed…
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November 2021 by Drea Otley
I am beyond satisfied with this company. Service Manager Dustin, Technician Monte, and Service Writer Kevin are phenomenal. I’ve been driving for years and I never met a team like this…They’re honest and reliable. I’m based out of Florida and when I’m working in the west coast I’d rather route myself to the Reno location to service my truck. I am extremely thankful for their excellent customer service and work ethics. I highly recommend them to anyone who needs reasonable prices with great results!
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October 2021 by Otley Transport
I decided to go to Tec Equipment in Reno, Nevada because I was experiencing problems with my semi truck in the process of picking up a load. I am very thankful that I did! It was one of my best experiences as a female truck driver inside of the trucking industry. The Manager Dustin and the Mechanic Nick were awesome. They throughly explained everything to me and got me back on the road in no time. These guys went over and beyond to ensure that I left out a satisfied customer. I highly recommend them for truck servicing.
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June 2021 by Eric Norman
Parked my truck with a sleeper full of my things outside unlocked with the window down to wait for parts. After getting it back I had to go back to Gerry my battery cover they forgot to put back. They scratched my bumper plastics throwing them onto the back of my truck while they worked on it.
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June 2021 by Travis Collatz
need your Volvo or Mack taken care of... this is the place to go.
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May 2021 by David Kang
Service is good, manager is great, he makes sure that employees due there jobs right, however I wish I could say the same for Tec Equipment in Stockton CA. They advertise a price of a truck with 2 year warranty then they tell you the warranty is from a 3rd party called TruNorth which there known to cover one claim out of a 100 claims. I did not know this then, this was a Bait and Switch scheme. I lost about $30'000 on this Deal, I wish they would've just sold me the truck without the warranty, I would've been able to make better decisions without waiting and hoping that Tru North Warranty would actually cover things like onebox.
