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June 2024 by James Gaudio
Rude, very rude
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March 2024 by Johny Boy
Best place for oil and they even waited on me to get my truck out recommend really great place and people
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March 2024 by Hakan Balik
Company truck? Yes, but does it matter when you want to charge $100 bucks just to remove the last remaining string that’s holding front wind fender. It doesn’t matter if I’m paying or my company or the tow company that caused the mishap. How can you justify $100 just to break of last remaining 2 inches of plastic off? Just to remove the broken fender off. Nothing more. If I knew you were going to charge my company or eventually the tow company for breaking that piece off I would have gladly removed it myself for FREE. Yes for FREE.
It doesn’t take much to remove it, Definitely not 1/2 hr you decided to charge for labor.
1/2 hr= $100
Since you told me that you could remove it. I didn’t think much about it, since you didn’t tell me that it would cost $100.
They literally asked me “Do you own the truck, why do you care if you’re not paying?” Please understand this, this is the kind of mentality you’re dealing with. They know they’re stealing but they want you to keep quiet…It might seem like minuscule thing, but it shows a lot about their beliefs and practices…This shouldn’t be the way a company in service sector should operate especially representing Volvo. Quite disappointed. I’m quite sure they will have me or my company red listed after this review. Don’t care, truth doesn’t hide in shadows.
Besides this incident, I would like to acknowledge that Rick @ service was responsive, informative and always ready to answer any questions, queries or concerns I or my company had.
P.S. I have been driving CMVs for about 4 years. I understand and seen it…there is a highway robbery culture out there with service locations that is expected or at least generalized to be, but never have I ever seen anything like this.
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February 2024 by Marc Dinwiddie
Put this on, and that on. Charge 10s of thousands of dollars and never fix the problem. I'm at a REAL VOLVO shop that will fix it, Not scam us.
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August 2023 by Tim Mazhnyy
Great service
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August 2023 by Anony Mous
Rick in service and the service tech I worked with were very professional and friendly! Wait time was not bad either.They replaced a faulty stereo deck, best experience I’ve had from many dealer visits (different reasons), great job!
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June 2023 by Alaska Wolf (Alaskawolf208)
When it was my turn to get my truck looked at i asked the mechanic driving it into the shop to keep it under 5mph otherwise my logs will activate. Needless to say he immediately drove it into the shop as fast as possible. J**** Service side i just didn't really like. But maybe thats just personal. I did not have this location preform the needed repairs.
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June 2023 by Rex Pollock
It would be zero stars if I could. Worst experience I have had at a dealership.Came in because my blinker was out on my Mack anthem at 7am 2 hrs later they said the don’t have the headlight assembly and can’t get it till the afternoon. If I pay an extra fee otherwise it would be a couple days. I said I’m on a load and can’t do either I’m on a time schedule. They billed my $200 to tell me my blinker was out the reason I brought it in. Never go here scam. I would suggest going to a Breckners instead.
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May 2023 by Dennis Brown
Said bill would be 1400 to replace two leveling values. Went to pay , it was 1732$ dallors
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May 2023 by Ib Ah
The worst service I ever had , 9 hours and half waiting to have my AC compressor replaced…
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August 2022 by Denis Mudrov
This is the best dealership with the best management.
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May 2022 by Jack Burns
My boss bought a windshield for one of our Hino trucks, it came scratched and they wouldn't replace it.
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March 2022 by Roberta Sparrow
Great service experience, was able to get in and out the same day. I will always come to this TEC location when I'm out here on the West Coast. Thanks to all the friendly staff there in Reno!!!
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March 2022 by Roderick Aaron
Besides taking forever to diagnose problem, price went up everytime. Feel like they took advantage of the fact, truck was not operable and was out of time
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February 2022 by CW L
Chet in sales helped us purchase a used tractor. His communication was excellent and he and his team went over and above getting the truck ready for us. Nice to work with an honest dealership with a hardworking, honest team.
