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February 2024 by Saeeda Saleh
Best store. The workers really care and their service is the best.
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February 2024 by Kowsar Khan
Manpreet is always a great help. I love the service of T-Mobile and the great help of people!
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January 2024 by Joanna B.
Came in to get onto a phone plan with my husband and got two new phones. The employee who helped us was Makala and she rocked! We came in one day, and Makala explained to us all the ongoing promotions and what it would be like to set up a new line. We wanted to think about it some more so we went home. I was with att and we were trying to decide if it made more sense to both switch to my plan or my husbands. We came back the next day and Makala was there again and helped us finalize switching over our plan. Throughout the process she was kind and patient and very knowledgeable. A big part of our choice of staying with t mobile was the great customer service that we received.
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January 2024 by Candace Garlock
Horrible customer service. They charged me for service before even getting a phone that they were supposed to order and then call me when it came in. They never called but still charged me for monthly service even though I never switched any sims from Straight Talk. When I went through 4 different customer service reps at TMobile and then talked to the Manager at this store, he lied and said he would take care of the erroneous charges but he never did so now I'm having to fight TMobile who even charged a cancellation fee...all for service that I NEVER received. I'm still with Straight Talk, just went to the Apple Store and they took care of everything and am going to stay with it. It's less expensive. Be wary before going into this store to get a new phone.
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November 2023 by Ivy Thompson
We’ve been a loyal customer of TMobile for many many years and we love TMobile. All I can say is great customer service and cell phone plans. My husband and I were in the Sparks (Disc Drive) store yesterday to upgrade our phones. Manny, the Manager helped us and he was nothing but helpful and awesome! He went above and beyond in customer service. Thank you so much Manny!!!! ☺️?☺️? I highly recommend TMobile!
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November 2023 by Alex Cavasos
I went into T-Mobile looking to open a line with them, however, I ended up opening 3! Instead of just opening a line for me, I enjoyed my visit so much that I decided to bring the whole family along as well! Cj was professional and knowledgeable and answered any questions I had. I ended up getting new phones and walking out the door happy and satisfied. I 100% recommend this T-Mobile location as it's clean, the staff is friendly, and it was smooth! I'll be back for sure!
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November 2023 by China Chong
The men here have always been nice, informative, and helpful. Their customer service is on point every time. There's a lady that works here, I'm not sure if it was just an off day. We all have those, but her customer service was just not there. She did not want to be there. No smile, no welcome, just straight to the point so we can get out of there. I still said please and thank you to her. Smiled at her, but she just wasn't having it. Oh, well. Maybe next time we go in, it'll be different. Other than that, tmobile knows how to charge you like crazy. This is the most expensive phone I've had. I was so happy with Sprint, but now we're stuck with tmobile ?. Don't get me started with customer service over the phone. They are the WORST! I'd give zero stars to that department. I can not describe how much I loath them. Watch out for those hidden fees I've been finding on my account. The rep couldn't tell me where they came from ?♀️. Then she said it was me calling 411. I said I have nvr called that number. She said all my lines called and to not do that or we would be charged. Ok, cause you know, my kids call that number also ?. Just ridiculous ? can we have Sprint back...
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November 2023 by Matt Mauck
Atticus is amazing super friendly very helpful. If you go into T-mobile in Sparks Nv ask for him. His boss should give him a raise before his talent is taken elsewhere.
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November 2023 by Just Lucid
Atticus was phenomenal. He signed me up with new service and I got a bunch of deals! Highly Recommend to go see him! 10/10
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November 2023 by Roseta Weisenburg
Absolutely love t-mobile I’ve been with them for three years now, and anytime I have had a issue they always help me with, I broke my phone about a year ago and was able to replace it, the shipping was fast and easy
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November 2023 by Linda Siders
Makala was awesome! So helpful. Gave us all the details we needed, reset passwords plus other things. Makes my head spin with all the knowledge she shared! Thanks so much Makala!
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November 2023 by Aj Blaylock
Went into this store because customer service had me on hold for hours and kept hanging up when I went a guy named Atticus helped me out he was very knowledgeable answered all the questions I had made my visit quick and easy would highly recommend asking for him for your cell phone needs very patient and kind
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November 2023 by tere de braga
The staff at T Mobil on disk in sparks are great they always have a smile on their face and are very friendly and knowledgeable they do a great job at problem solving I drive an hour in just to come to this store thank you all so much
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November 2023 by Mirna Robles
Great experience at this location. Atticus was very helpful, knowledgeable and friendly to work with. Will visit again for future needs!
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November 2023 by Melenda S.
Horrible customer service! T-mobile made a mistake when setting up my new account and told me to take my phone to any store to return it to them. This was the closest store to my house. The assistant manager tried to charge me a restocking fee to send it back even though it was their mistake! I asked for the manager and he said that the manager would charge me as well! I immediately went to AT&T and switched to them. They were so courteous and kind. I called T-mobile when I got home and got someone higher up to help me with my return. They confirmed that the store should have accepted my return at no cost.
