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April 2024 by Pat S
I am sooooooo done with this pharmacy! No one listens to me! I have told them several times (different individuals) there are only two medications I want on auto refill. Last week they refilled one but I had surgery & could not go pick it up. I gave my sister my debit card & asked her to pick it up for me. She brought me 3 prescriptions two of which I do not take anymore! When I called I was told it was time for their auto refills. It cost me $36 plus Medicare will pay for the difference. I am filing a complaint with my insurance and the Kroger corporate office.
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December 2023 by Steve Mussell
Rude staff. They are demeaning and condescending. It's a real struggle for them to accept GoodRx. Seems like so much extra work to save a customer money on prescriptions.
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October 2023 by Don M.
I go to the Life Force NV Chiropractic office weekly in the shopping center complex weekly. Smith's is the cornerstone store of the shopping center. I can always get a good deal on meats or other items. I get change for the vending machine where I live and the clerks are always kind and courteous. The Reed High School students can fill up the parking lot on lunch break and after school lets out but they are well mannered and put their back packs in the corner when they go in the store.
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August 2023 by Ralph B.
Smith's use to be a neighborhood grocery Store! Their prices have gone through the roof!!! They now charge to get cash back! You cannot use your phone in the store unless you sign in to their WiFi. I was told to get coupons I would need to use their app, by the checker at the self check out! I don't need more apps! They don't have enough staffing! The line at the regular check is long, as does the self check out! They just lost another customer! Food4less, WINCO, Walmart are a lot cheaper!
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July 2023 by Denise M.
Smith's has gone Woke. They are pushing Bud Light so I will buy groceries at Winco Albertsons and Von's merge with Smith's so if one is Woke, they all are
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May 2023 by Ryan T.
Smiths is quite the large grocery store that I've always found to be a little awkwardly organized compared to other stores. The produce area is in the back of the store instead of the front and the dairy is separated into two sections. It was always odd to me.Otherwise the store is fine, most of the prices of items aren't too high and the variety of stock is good. The employees are typically helpful at locating items and answering any questions and the check out is usually good. There are some days that are rough to shop here, but otherwise it's a good shop!
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April 2023 by Josh Peck
Aisles can be a little too narrow where two carts can barely pass each other in the opposite direction. Despite that, this store always seems to stay clean and well organized. Staff has always been polite here as well.
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April 2023 by Google user
Aisles can be a little too narrow where two carts can barely pass each other in the opposite direction. Despite that, this store always seems to stay clean and well organized. Staff has always been polite here as well.
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March 2023 by Sparks man
terrible experience Will not fill my prescription I'm not one of their patient And they're not taking new patient . So if you're looking for a prescription to be filled that you're pharmacist don't have don't even bother They won't even suggest anything
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February 2023 by Tom Y.
Can this place get any worse. $3.69 for the same thing Walmart is selling for $1.78Not today Satan.I use to like shipping here. Use to have great products at a reasonable price. Now the pricing is ridiculous. That's what happens when you have union employees and corporate buyout
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December 2022 by Julie A.
5 star service from Kim the cashier.I ran in to Smiths to get a cherry cake for a Christmas event. I went to self check out. I didn't know how to check out. Kim, who is a cashier, came over and asked me if I had a smiths card. I said no, so she went to get me one, then I realized I had a little smiths card on my keychain...this gave me a discount. Kim was so kind while she showed me how to scan my card, scan my cake and pay with my debit card, all while being really kind to me. I thought she was amazing and I asked if I could compliment her, She said yes and allowed me to take a photo. I asked her what her title was...she said I'm just a cashier. I said I could never do your job and you are so much more than just a cashier. She has been a cashier over 20 years and it shows in her many skills especially customer service. Thank you Kim for teaching me how to check out with your kind help. You were excellent at your job! See you again. Julie A
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October 2022 by Paula N.
Food could spoil; look at the picture of unrefrigerated food and some on the floor. The store was a mess. Employees don't seem to give a shuck about keeping the place neat and clean. Don't think I'll be visiting this place again.
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October 2022 by Heather J.
This applies to the PHARMACY only. If I could give less than one star I would. Rude employees. Insurance is frustrating enough in its own. Throw in unhelpful pharm techs/pharmacists and it makes the process even more stressful. My issue with this pharmacy is too long to go into, but as someone who worked customer service for 15 years, I have always prided myself on being respectful and kind to retail employees because I know what they have to put up with...that being said, my experience with this pharmacy was one of the worst customer service experiences I have ever had. They do not listen and they act like they couldn't care less about you. Feigning that you care about the person who needs your help is basic human kindness. I will never return to this pharmacy and I will make sure that everyone I know is aware of how nasty these people are. Edit: The lone gentleman that works here was kind enough, but both women(including the pharmacist) should look into careers that do not have any human interaction.....and if that gentleman reads this? Please accept my apology for bursting into tears on the phone. That reaction was after a week of your coworkers shining personalities.
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September 2022 by Kassandra I.
This location is always well-maintained and clean. I love using the Smiths app to get coupons and look for good deals before shopping! They also have money orders at this location (which is getting less common around town) - but you can only get them between 9am and 9pm.
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September 2022 by Amber Z.
The pharmacy staff is off the chain. I was in town for a few days for work and needed a refill from my home pharmacy, and they were fantastic. My trip was unexpectedly extended, and I didn't have enough medicine. The staff worked with my home pharmacy and doctors to get what I needed for an extra eight days. Thank you thank you thank you
