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January 2024 by Glen Myers
Great place. Friendly, knowledgeable, and has a great selection of all bbq supplies and great grills for sale.
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November 2023 by Jim Perry
same as Angela- counters for outdoor kitchen are falling apart and it's one year old. they will not honor contract because their license was revoked .even though they put license on our contract
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September 2023 by Angela McFadden
The first pic is half of our countertop, the second pic is the other other half. Not what I expected for over 20k, and they will not fix it. It’s in the contract that there could be imperfections. SMH… what a waste of money
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September 2023 by Angela M.
Don't waste your money, the worst 20k I have ever spent ... quick to take your money, but don't want to make the customer happy!! Never again Reno Outdoor Living!!
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September 2023 by Robert C.
I saw reviews that criticized Reno Outdoor Living failing to follow through with job bid and information. I tried visiting the show room and arranged an on-site visit. All was good. Didn't receive materials options email, no phone call as promised. I called asking for return call...nothing. Finally had a response to my email query. Told me they had responded when promised with email and I should check spam. Nothing. Complete nonsense and waste of time. Otherwise I would have had return phone call. Prior negative reviews seem to be accurate. No way to run customer service.
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September 2023 by Laura B.
Had a not-so great experience here. In May, we purchased a built-in natural gas grill - being promised an outstanding warranty backing this grill up - a Napoleon 665. The salesperson encouraged us to take the grill home, and have the crew doing the cutout in our granite countertop to be able to have access to the actual grill, as opposed to just cutout measurements. Our crew did the measurements, and carefully (we were here) lifted the grill to it's final location. The salesman promised to come out mid-June to finish the install, for a not-insignificant fee, which required hooking the gas line up, and installing the electrical components. He discovered the electronic igniter was not working, so ordered parts twice - had us install the second part he ordered, so he wouldn't have to come out. Now we're into July - still doesn't work with the new parts. We filed a warranty claim with Napoleon (might want to look them up on Trust Pilot - wish we had) - finally got a call back, and a video conference, inspecting our installation (wiring logistics). They sent us all new wiring - we asked salesman /installer to come back out to put these parts in, after trying a few simple wire replacements which didn't fix the problem. First he said the granite crew must have damaged the wiring, even though he has no basis for this claim (it could have shipped that way), and refused to provide us the supposedly damaged wiring that he replaced. He charged us $390 - because the warranty doesn't include labor (I provided all materials). Brought it back all fixed - after Labor Day. No grill all summer, never used it, and kept paying in time and money to get it working. My advice - don't buy a Napoleon grill - our experience finds that their warranty is fairly meaningless, and shouldn't be promoted as something of value. (Update - owner offered to dig the wiring harness out of the trash, after reading this review.)
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May 2023 by Anthony Uren
If you like to do any sort of outdoor cooking this is definitely your place... They have so many different bbq's and smokers it's crazy.... The guys are always helpful and friendly.. they don't try to hide the secrets like most bbq people... They help you out... I needed some seal material for one of our smokers, they did not have it but ordered it and let me know when it came in... They also build custom outdoor kitchens and smokers... Battle born smokers are super nice... ?
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May 2023 by Peggy S.
The great folks at Reno Outdoor Living designed and built our outdoor kitchen. We love it and highly recommend them. We also have them come out to service our barbecue and Traeger and do an overall cleaning of everything once a year. We just learned they now cater, so we may have to throw a backyard party!
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March 2023 by Caroline McDade
Looking for the perfect BBQ or spices for your burgers, steaks, and ribs... They have it! Friendly, funny, and knowledgeable!
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February 2023 by Jason S.
Great guys and great service!! I purchased a Green Mountain from them about 3 years ago and still running great! If I ever have questions they get back to me with answers right away. Glad I went to them instead of going to a big box store. Thanks for the great experience and service.
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December 2022 by William J. Routsis
Today I called in my issue to Reno Outdoor Living and spoke with Thom Powell about my Webber Barbeque which has had a consistent problem in getting full propane gas flow. Thom had me walk through the process and identified the issue and solved the problem. All this was done via phone at no charge.A true Webber Master.
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December 2022 by Scott Haynes
Awesome employees. Always willing to share recipes.
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August 2022 by Mike D.
They are very nice when you walk into the store. Made an appointment for them to come out and provide an estimate for what would be nearly 20K job. They cancelled at the last minute....rescheduled...forgot they made the appointment and showed up over an hour later after I called to remind them. Since then I have called 3 times over the last several weeks to find out the status for the estimate. NO return calls. Forget these jokers. Don't waste your time here.
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December 2021 by Bill Dunn
Very helpful and knowledgeable. Had exactly what I was looking for, and even took the time to assemble it real quick for no extra charge. I will definitely be back.
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August 2021 by Brandon Z.
We went in to the store and spoke with either a manager or owner. We were looking to get the top of our outdoor kitchen replaced with their concrete process. We made an appointment to have them come measure and give us a quote. The same guy came out and measured. He explained the process and told us he would give us a quote in a about a week. We told him that we wanted to get this done. Week goes by, no quote no call. I call an talk to someone else. He says he will have the guy get back in touch with us. Another week no quote no call. I call again. Talk to the same dude who tell me again he will have the other guy get in touch with me. A month and a half later no quote no call. It really must be nice to own a business that you really don't need your customer's money. I can't throw them 3 grand. Go somewhere else. Complete waste of time. Summer is over and the repair never got done.
