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December 2023 by Ellen Gagnebin
I’ve been banking with them for years! Polite, helpful, friendly & competent staff!
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March 2023 by Tonya S.
These people are top notch. They had the best customer service I have ever had in a bank before. they were knowledgeable and very helpful.
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March 2023 by Dudly D.
Possibly the worst bank I have ever had any dealings with. Made an appointment to open a business account and when I got there no appointment was set. I had a confirmation on my phone and was told Oh that can't be right. So they set another appointment for the next day. I got there a few minutes early and the branch manager Jennifer who the appointment with out to lunch, ( how true did I find out that was for real) After I waited another 35 minutes she finally got there and sent one of her people to fetch me like I was a dog, complete lack of respect. I thought let it be. When we got to her desk she told me she really doesn't open accounts.I started to talk to her about banking and found out she doesn't have a clue and is completely useless and very headstrong. She explained to me I was going about my business all wrong I listened for about 5 minutes and returned all my papers to their folder and walked out as everyone who goes there should...Terrible service, management, and bank. I talked to a few people about them after this and found I am not the only one who thinks this is a bad bank, the I found out the are on the federal watch list, so I would stay away.
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March 2023 by KC C.
Apparently my praise was premature. The prior fraudulent charge on my account? It takes NSB 10 WORKING DAYS to issue a previsional credit to the account. BofA credits the account within 24 hours. I've made 3 different calls on this charge, talked to 4 different people over the last 2 weeks, spent 40+ minutes on the phone today only to lied to and then told THE DISPUTE WAS NEVER FILED!!! Oh, they'll put a rush on it now. My bet is that I will never see my money again. I'm done. This is the most incompetent bank I've ever dealt with and as soon as I can change my direct deposit I'm closing this account. Don't waste your time here. I wish I hadn't.And to Sandi M.: No thanks. Been there, done that, and you've gotten progressively worse. You are the worst bank I've ever encountered and I'm not wasting any more time on your feedback links. Your bank needs serious help, and I'm done.
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December 2022 by Ericka E.
This branch has the nicest people I have ever encountered in customer service (along with a really handsome bank teller) They're super helpful and welcoming. Best branch ever!
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December 2022 by American L.
Hey, Nevada State Bank branch. You only get one chance to make a good first impression.PROSLocationOn bus lineNevada State Bank boasts 45 branches in Nevada and 500 ATMs statewide.Parking.According to Nevada State Bank web site, "Nevada State Bank appreciates the sacrifices and contributions of clients who are currently serving our country in the military, as well as veterans of the U.S. Armed Forces. Monthly maintenance fee is waived when you maintain a minimum daily balance of $500 or receive incoming direct deposits totaling at least $250 per month, otherwise $6A 50% discount on annual safe deposit box rent."None more cherished in a GI or Veteran's life than those who lighten the burdens from our military Service.CONSCustomer service was lacking.No magic of a smile offered me.No one welcomed me when I walked in so I just took my place in line at this Nevada State Bank branch.Teller wasn't wearing a name tag, and didn't greet me, smile nor identify himself. He was immediately just morose, terse, rude and inexplicably openly angry. "Speak when you are angry and you will make the best speech you will ever regret." ― Ambrose BierceI wasn't getting my questions answered, so I reasonably asked for manager. An equally morose Tracy came over. She wasn't any better at customer service. She also didn't greet me or smile. She immediately defensively demanded to know what my problem was with Shane? Shawn?I'm old school. I reasonably expected from Nevada Stare Bank employees to wear a name a tag and a "Hello. My name is ___. How may I hep you?" For good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become customers and then repeat customers.The essence of good customer service is forming a relationship with customers - a relationship that a customer feels that she or he would like to continue.Although this Yelp account is claimed by the business, doesn't answer questions here.Not open Saturdays.No CDC followed.On this day in history 28 December 1941 - Chief of Bureau of Yards and Docks requests that construction battalions be recruited. The need for a militarized Naval Construction Force to build advance bases in the war zone was self-evident. Therefore, Rear Admiral Ben Moreell determined to activate, organize, and man Navy construction units. On 28 December 1941, he requested specific authority to carry out this decision, and on 5 January 1942, he gained authority from the Bureau of Navigation to recruit men from the construction trades for assignment to a Naval Construction Regiment composed of three Naval Construction Battalions. This is the actual beginning of the renowned Seabees, who obtained their designation from the initial letters of Construction Battalion. Admiral Moreell personally furnished them with their official motto: Construimus, Batuimus -- "We Build, We Fight."
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December 2022 by beverly olden
No one answers the phone.......
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July 2022 by Brent Parks
Been with them for well over 15 years, I wouldn't be if it was a shotty place.
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April 2022 by Mike Hunt
Complete waste of time
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June 2021 by android
When are you going to open on Saturday and sundays? The pandemic is over and many are already vaccinated. Also everytime I go there you want to sell me on something and the workers talk too long with the customers when there is a long line.
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April 2021 by Best SEO Copy
Good bank, helpful staff.
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March 2021 by Nicolas E.
This place never answered the phone, called for a week straight, with no response. When you go to the office, all they do is talk to each other behind the counter, never gives customers there full attention.
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December 2020 by Linda Duffie
Great customer service!
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August 2020 by Samuel T
People are very friendly and helpful.
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July 2020 by Galina M.
The ATM don't work properly. The deposit check made in the ATM takes 2 days to be available to me. The phone is not working too. It's hard to find anybody credible. It's very frustrating
