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December 2023 by Tyrel Gregory
Awful experience. My child was with multiple teachers in a matter of months. Constantly moving kids around based on staffing. Teachers coming and going. Staff has terrible communication skills. They said things that were untrue. Made up things to cover themselves when it was brought up. Also they exclude children for symptoms of suckness even if child is being treated and on antibiotics. Really stinks cause my daughter liked it there. But the staff not listening and telling lies to make it convenient for them is wrong. Telling my mother one thing and me another apon pickup isn't ok. Definitely do not recommend this place. UPDATE. THANKS OWNER FOR REPLYING TO ME. THERES NO NEED TO CALL YOU. YOU'RE FACILITY IN SPARKS IS A JOKE. FULL OF DISRESPECTFUL LYING PEOPLE. ONLY ONE TEACHER THERE IS TRUSTWORTHY. THE REST ALL LIE. ONLY WAY TO MAKE THIS PLACE BETTER IS CLEAN HOUSE AND START OVER. TEACHER'S LIE TO DIRECTER MAKING HER LOOK BAD. THUS LYING TO PARENTS. ONLY BAD THINGS WILL COME OF THIS.
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December 2023 by Claudia Bernal
I love kindercare for my kids. They love going there.when picked up they say "they had a fun a great time".Highly recommend kindercare for your children the staff is amazing ?
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November 2023 by Destinee Rodriguez
My child has been at this daycare since 6 months old. About 3 years now with this organization and it’s just been an awful experience. The communication is lacking and it’s almost impossible to be in touch with their director who they change out very often. Unable to keep staff which causes several adjusted pick up and drop off times and also random closures. This also causes your child to be in different classrooms based off of staffing so their environment is always changing. They have an app that’s supposed to keep you updated with what your child is doing throughout the day but they don’t use it. I was consistently ignored and never received updates with any issues I had. This daycare is chaotic and unreliable and everything you’re NOT looking for in a daycare. After 3 years here I made the decision to remove my child from their care. Which is such a disheartening decision to make. We have held on for so long because of the friends my child has known for most of their life and the few teachers and staff who actually cared. It’s just not enough anymore.
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August 2023 by Justin E.
We enrolled our 6 month old son to attend daycare here because the location was super convenient for us. However, we received almost zero communication after we enrolled. We never received a completed contract to sign, we had to call several times to ask to be billed for our start date, and we tried to contact the facility for over 3 weeks prior to his start date. We called every couple days throughout the day in an attempt to reach someone (over 15 times total) and never received a call back. We ended up emailing asking for additional information when we were a week out from his start date and still received nothing. Finally, we contacted the director over email again to let her know we were not going to be paying or bringing our son in. She then got back to us and said they weren't even in that facility at the time and to bring him to a different location for care. If I hadn't reached out and continued to beg for information we wouldn't have even known. We would have just showed up at the original place and we wouldn't have been able to get ahold of them since they don't answer phones. Super unprofessional with an utter lack of communication or care for the families signed up to attend. I wouldn't trust them with my child at all.
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May 2023 by Liz 1.
I gave this place a 5 star review before they charged me for something I wasn't aware of, last minute. One morning, I went to drop my 3 children off and Mrs. Jens assistant stopped me and said, "you can't drop the kids off until you pay off your balance". I asked her what balance she was talking about, and she said, "it should be on your account, and it's been overdue for about 2 weeks now". I was confused because I paid my monthly amount, and I never received any warnings from Jen, or Sto, prior to that drop off about this random balance. Not only would I be late for work, but it would've been a no call no show if I wouldn't have paid the money that morning. Later that day when I picked up my kids, Mrs jen threatened to kick my son out for his behavior, and told me I should be grateful for her taking in my Autistic son. Instead, I'm ungrateful to her and the staff for questioning a bill I never received until I dropped off my kids in the morning before work. First off, it's a daycare, their job is to watch children REGARDLESS of their disabilities, and I shouldn't be GRATEFUL that someone is dealing with my son, ITS HIS RIGHT to be treated like every other child in that daycare center. Second off, me questioning a bill, is my right, and for her to get angry about that, really showed me her true colors. After that incident I did report this to Family Support. Mrs Jen was cordial afterward, but I could tell it was strictly business after that. I gave Mrs. Jens assistant Sto and another worker a 2 weeks verbal notice that I was leaving the daycare due to my sons autistic meltdowns at the daycare and how they're getting worse after the whole random bill situation. They told me they had no idea why he had so many meltdowns, but then when I get in the car with my son, he tells me he tried talking to them about things and they either dismiss him, or still punish him for a rule he never knew about. I figured since there was an issue between me, Jen, and Sto, they can't be mature about things so, they involve the children in adult matters and take their anger and contempt out on the kids. Since they knew my son didn't like to be treated unfairly, they would do it purposefully, and so often he'd start having meltdowns. After I took my kids out of daycare, I received a random bill again. Not sure for what if I took my kids out waaay before the new month started. I called Jen to see what the bill is for, and she said she'd call me back to see what's going on. Months later, no call, no nothing. I finally call Family support and asked why I'm getting billed for time my kids did not spend there, and I gave a 2 weeks verbal notice for. Family support literally told me, "it has to be a written 2 weeks notice". I confided in the workers to remove my children and unenroll them, and I know that's such a bad move on my end to trust the two women who treated me and my children with contempt, but i always hope people aren't as manipulative and conniving. I hoped they respected a verbal notice, but if you're going to take your kids out of this daycare, make sure to do a WRITTEN notice, or they'll take advantage of the loopholes and charge you for services, especially if you left after you reported them for unprofessional behavior. Favoritism, and retaliation is their game here, so don't take your kids here unless you're willing to get taken advantage of and put your kids in an abusive atmosphere.
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January 2022 by Rumaysa Noman
My kids are in the safe hands with them!! We have been using them for years and never had any issues. My girls love their teachers and friends. Great stuff and very professional.
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January 2022 by Kevin Beeman-Brown
100% the BEST learning center around! My son attended from 7 months old to 3 (military family). He loved the environment, all his teachers and the front office staff is great with communication. It was hard on him to leave his friends and day care family! We highly recommend KinderCare off of McCarran if you want your child to love going to school every single day!We miss our KinderCare Family. Thank you for making our experience GREAT!! It’s definitely going to be hard to beat, that’s for sure!!!The Brown Family
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November 2021 by Courtney C.
Friday November 5th 2021. I had a bad experience at little bear daycare, it ended in my daughter getting Disenrolled, I was calling around Reno and Sparks area for new daycare's. I called this daycare Ms.jen picked up the phone I told her the situation she told me to stop by the daycare have a tour and fill out paperwork. As soon as I arrive, Ms.April gives me a packet to fill out, I then saw Ms.April walk to the older class that just got off the bus, and are now line up in the hall way. They were being a little loud, ms. April told the older kids to shut their mouths. As I'm doing the tour Ms.jen escorts my daughter and I outside to the play area, she introduced my daughter and I to Ms, Tonya, as soon as we walk out there I saw Ms.Tonya grab a little girl by the arm and yank her over to the table they had against the wall. I called back later that day to tell Ms.Jen. And she said she would address it. Monday 11/8/21 she said we wouldn't be able to start anymore because of a family that didn't leave yet, but i think it's because of what I witnessed and heard from ms. Tonya and ms. April. Thank you!
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October 2021 by Bets M.
Lifesaver.Literally I had came into an unexpected event and my sitter had to leave out of town. I'm so thankful I found KinderCare. Jenn is absolutely awesome and was able to get me a spot for my son. I love, love love the staff and the place! Everyone there is so nice & good with the kiddos! I love the app the have aswell which would update me with pictures of how my son's day was going. I can go on and on. Hands down .. The best! Thank you ladies so much!!
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May 2021 by Kaitlyn K.
Only teacher I would trust would be the infant teacher. If you have older kids and don't mind them getting pushed around or screamed at by an ADULT teacher!!!! also they don't tell parents when a teacher has been rough with their kid. Dirty, not sanitary place. They hire whoever and don't take anything seriously when it comes to the kids well being. Don't waste your time with this place.
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January 2021 by September Jacobsen
FYI new staff! Untrained lazy Inflexible rude and completely unprofessional. They have called me to pick up my kids twice because they didn’t have their paperwork completed and were afraid they wouldn’t get paid. The director got my email incorrect and wouldn’t fix it so I couldn’t log onto the kindercare app to check on my kids for a whole month! I asked her several times to check it and I stopped when she told me no other parents had trouble logging in. I finally called technical support to fix her mistake. The director also expelled my 3 year old son after two days for running. Didn’t even give him a chance. Then they intentionally played game’s with me for a month saying he could come back after this or that and then would say oh no he cont come back we have to do this now. The director and the billing director wouldn’t even give me a refund after I paid a whole month for him. The director actually lied to inclusion services (a non profit who helps child care providers get needed training to avoid kids being expelled) saying I made the choice to withdraw my son. And that he could come back whenever I brought him back. Six weeks later he still isn’t allowed back. Now I have to wait for another employee to be hired before he can start. The staff has complained twice directly to my kids that they either need to tell me to pick up earlier so they can go home and that they can’t do distance learning their because it’s homework so do it at home. Although the director told me buying a laptop for my child to bring there to do distance learning was a requirement.
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January 2021 by Elena Makeeva
Amazing place for your kid to grow, develop and learn! I feel so blessed that we picked this particular school, They do not just watch your kids, they teach them, keep them busy, make them feel as a family. Every day he comes home singing a new song he has learned, interesting fact or brings some craft that he has made. I feel that the school gives him everything and even more: new friends, teachers who treats him as a family, and a great life experience! I am thankful for this school and their staff every single day!
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January 2020 by Kavuri Sharada
My daughter has a awesome day everyday in this day care. This day care has improved a lot after Ms.Maggie took charge and trust me she is awesome. The teachers are very good specially Ms Kelsey and Ms Ashley. I would suggest everyone should consider Kindercare as one of the best options while searching for day cares.
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January 2020 by jane infante
Wish I could post zero stars. My grandson who is on a feeding tube attended for two weeks. They accepted him with his special needs and then without notice decided he could no longer attend because of it. No willingness to work to find a workable solution, just sorry, we will give you a refund.
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January 2020 by Nicholle Cragle
Kindercare has gone above and beyond for my three children, including exceptional diabetic care for my 5 year old son! I called 47 providers before I found kindercare. If I could give 10 stars I would.