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March 2024 by Justin Cantrell
Working with McCarran Autobody was incredibly frustrating. My accident was in January 2023. The soonest appointment availability was September 2023. I dropped my car off in October for a week to begin insurance negotiation. McCarran Autobody lost contact with the insurance company because they were emailing the adjuster directly instead of the proper email portal. The adjuster was on leave and I had to get involved to reconnect the McCarran Autobody to the insurance company. I then dropped my car off for repair in January 2024. The repair took 3 weeks and the paint quality was acceptable, but by no means good (small drips near the panel edges).Prior to pick-up Cheryl accused me of not delivering the check from the insurance company. You see, she has an infallible system of stapling all checks into the customer’s folder and if I want my car back, I will need to make a direct payment. After 2 days of blaming me, boldly insisting I made a mistake, and boasting about telling her boss I was wrong, Cheryl realized she had already deposited the check... I too was baffled by her system failure.Wait time: Not much you can do about it.Quality of work: 2 stars for the paint drips, though not worth bringing back.Customer service: 0 stars for being some of the worst customer service I have ever received.Tesla opened a new body shop in Reno and I will absolutely be going there in the future.
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January 2024 by John Spano
Jerry and Cheryl are very helpful and helped us with 2 of our Tesla’s that were involved in accidents. I would definitely recommend.
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October 2023 by Cheryl Luther
Cheryl at the front desk is great! The only other that I met was the giant poodle dog in the lobby. He was awesome. I'd give 5 stars but I felt it took about a week longer than it should have.
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July 2023 by Stitch Intime
The one and only Tesla certified body shop in all of Reno, Nevada. A second Tesla certified body shop would take half their business.
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May 2023 by JOSHUA COFFEY
This place is a joke. They are a “Tesla preferred” dealer and take advantage of the customer because of it. Drive over the hill you would be much better off.
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May 2023 by Glyniel Costello Brown
I want to support a local business, but this establishment is in much need of updating their business practices. They have paper files which Cheryl often had difficulty finding when I had to call for updates, perhaps upgrade to electronic. This is the only body shop in Reno that can work on Tesla vehicles, unfortunately. After my experience, I would suggest going to Sacramento for the next nearest body shop. The clerical staff, repeatedly spelled my name wrong on paper documents, never called for updates, did not call to inform me my car was done, did not communicate with the insurance company. I scheduled 1 year in advance and it took 3 months to complete my repair. Instead of waiting to receive a final check for a small remaining amount from the insurance company, which the insurance assured them would be paid, they charged me. After speaking with the insurance company, I was informed this is not a normal business practice and they had already confirmed with them that the small remaining amount would be paid, but they still changed me. Seeing how long it takes them to do paperwork, I don't plan on getting my money back. The whole time my vehicle was in the shop, I felt like I had a second job contacting the insurance company to do Cheryl's job (shop clerk), who repeatedly failed to communicate with the insurance company and also did not process paperwork appropriately. I have many friends who warned me not to go here and I wished I had listened.Service: Body & Trim
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February 2023 by Jake Orlikowski
Long story short. Tesla needs other body shops in Reno. When they get more go there.Scheduled my apt in March to get fixed in September 2022 to fix my trunk. Estimated 2 weeks. Ended up being 4. They said the parts didn't arrive. Seems like bad planning/ procurement. Finally got my car back. Trunk now has a rattle. Then got in Jan 2023 saying they have more parts to install. I asked will it fix the rattle they said yes. Got the car back trunk still rattles.Service: Body & Trim
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February 2023 by David Hass
Excellent Collision repair shop. They are trained and certified to Tesla vehicle repair.
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February 2023 by Chip MailG Gerken
I had an excellent experience. Was accommodating and did good repair on my Tesla.
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December 2022 by Jared M.
Very nice employees. Great customer service. Took longer than expected but the results were fantastic.Services: Brakes
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December 2022 by Mike L.
Stay Away. Especially with a Tesla. Poor paint match that required repaint. Delays after delays. Poor bumper alignment and gaps, parking sensors not properly mounted required them to redo. How Jerry, the owner, could present a car with such poor quality to a customer is beyond me. They required $500 beyond the insurance and deductible to return the car to me. I just wanted it back after all the hassle and time gone by. It took it with the poor bumper gaps, etc. just to be done with them. I didn't think they were capable to fix it without damaging something else.
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November 2022 by Mark Capalongan
It takes 9 months to get a minor repair scheduled. Meantime calls are not returned. This place might be great at repairs, but I’m still waiting to find out.
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April 2022 by STRINGO JEFF
If you have a Tesla that needs repair this is the best place. 100% Tesla certified and dedicated to Tesla.
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February 2022 by H S.
They did a good job, the car looks good, but boy, oh boy, did it take a long time! Several months for a Tesla, and even longer than the long original estimate. We were never sure it was labor related, or parts related, or what but it far exceeded the insurance we had on the temporary rental car.
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January 2022 by Sarah Pursley
This is the only Tesla authorized auto body shop within 100 miles. This is a nightmare, and I will never own another tesla in Reno because of McCarron Auto Body.I would like to preface this by saying that I graduated from medical residency in 07/20 and a week later the first thing I did was purchase my long awaited dream car, a Tesla. I’m so depressed over the events of the past 7 months and although it’s too late for anything to be done for my situation I would like to help prevent others from having to experience anything like this.My tesla was towed to McCarran auto body, 2500 Prater Way, Sparks, NV, the only Tesla authorized body shop with 100 miles, ( next closest is Sacramento )on 05/28/21 following an accident when I hit a curb on the drivers side. McCarran additionally caused $10-15,000 damage to my Tesla after it arrived at the shop and then denied it , it was damaged by using a fork lift to place the vehicle on the lifts and destroying the driver side rocker bottom panels and the rear bumper which I have photos showing were completely undamaged during the actual accident. He only admitted to this after I showed the photos to him .I spent 2-3 hours at McCarran with the Geico adjustor in order to help facilitate communication and I thought an agreement had been reached in early August.I received the emails from Tesla throughout October regarding all shipped parts and their arrival at McCarran. The week of 10/12/21 I was notified by Geico that McCarran had now reported as new damage to the Tesla battery. I was also notified that the car will be deemed a total loss. I am also aware that my car was left sitting in the lot un-charged for months which in itself damages tesla batteries.Next McCarran had sent GEICO a bill for storage fees (>$5000) on 10/15 for the Tesla sitting at the shop starting from May 28th. As well as the ($3-5,000)fees for shipping the Tesla parts back to Tesla . GEICO then stated that they don’t cover storage fees or shipping fees and this would be my expense out of pocket.I then had to had to hire the services of a lawyer to help resolve this. It was finally resolved by GEICO, because of my attorney 7 months after the accident. Seriously this is a nightmare situation for all tesla owners in Reno, NV.
