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April 2024 by Guy Montani
I walked in and a short time later I was being helped. Told Jerry what I needed and wala, it happened. 10 min later I was leaving the store with reciept in hand.Jerry was quick,friendly and he new his stuff.
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April 2024 by High Prairie Mama
Best experience ever! Matched a price from a competitor, got an even better quality mattress, and fast delivery. Definitely check them out.
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April 2024 by Jeremiah Nelson
Excellent customer service from Raymond!Guided me to the purchase of a great bed at a very reasonable price.
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April 2024 by Michelle-Lee Robertson
Raymond was awesome! He answered all of our questions and found just what we were looking for. He went above and beyond to make sure we got our mattress delivered and he gave us a deal we could not refuse. If you need a mattress or box spring, don't waste your time looking elsewhere- Mattress Firm is the place with best quality and prices and Raymond is the man to talk to : )
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April 2024 by Claire Evans
Patrick immediately made us feel at ease, and took us on a thorough tour of different mattress types and brands at different price points. All around great purchasing experience.
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April 2024 by Dylan Reich
Ray was fantastic!!
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April 2024 by Kent Elliott
Knowledgeable representative, friendly and polite. NO HARDSELL. Nice selection. Thorough explanation about after sale procedures.
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March 2024 by Jason Blackwell
Joe is the man! Great product knowledge, great people skills. Great experience at this store. Thanks again Joe!
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March 2024 by Bryan Ogg
Joe is the man. Super knowledgeable. Expert at his job and easy to work with. Great experience.
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March 2024 by Lisa Howard
I purchsed a Queen size Sleepys adjustable bed on 2/11/24 from Mattress Firm. Patrick was my salesman, very nice & helpful. It was a good experience with Patrick & my purchase of what I thought was going to help me sleep more comfortably as Arthritis has overtaken me and I have been sleeping in my recliner to get positions that help take the pressure off. That reason alone made me start looking & researching good adjustable beds. The reason I am unable to give 5 stars is because of the warranty company Mattress Firm chooses to do business with. ServeCo North America is TERRIBLE & their customer service people are very rude and unhelpful. I have been unable to sleep in my bed since 2/26/24 as it is stuck in a position, remote does not work, lights quit working underneath the bed and a part (i don't know what it is, fell off). They have terrible reviews and have been turned into the BBB several times.When your warranty company is terrible it will reflect on your store as I have felt like no one cares about the customer after you make your purchase, then your on your own if something quits working.
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March 2024 by Joell Miller
I've never shopped for a mattress at a store. I've either bought them online or at Costco so I didn't know what to expect. Patrick was my sleep expert and he was extremely knowledgeable and helpful. I never felt rushed and he worked hard to help me pick out the right mattress for my needs as well as pulled many pillows for me to try until I had found the right one. He rapped the sale up making sure I had the earliest delivery date possible and that I had taken advantage of all the promotions he had available. It was a great experience and Patrick was a big part of the reason why. Thank you Mattress Firm and a big thanks to Patrick!!!!
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February 2024 by Brian Haldeman
Very helpful staff at the store. I came in knowing what I wanted and they showed that item as well as a few alternatives that I wasn’t aware of. I ended up with one of the alternatives which I appreciated that they showed me.
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February 2024 by jerome yogi sullivan
Great customer service!
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February 2024 by Apryl Beamer
The manager was amazing and knew his stuff and definitely helped give us make our choice. If you ask me he needs a raise for sure he’s amazing. His name was Patrick absolutely loved him!
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February 2024 by chubs chubs
Very helpful, very courteous. very professional!! Strongly recommend Mattress firm sparks Galleria.
