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February 2024 by Jessica Bolton-Edwards
I absolutely LOVE LIBERTY COLLISION. If I could give them 10 stars I would. Walking into their office for the first time was very warm and welcoming. Talking to the entire team and seeing how easygoing and knowledgeable their were put the icing on the cake. Nonetheless, they fixed my car quick and kept me up to date with the process. Liberty Collision also relieved a lot of stress by having enterprise pick me up and drop me back off to my car. I ABSOLUTELY LOVE LIBERTY COLLISION. I 100% RECOMMEND THEM FOR ANY AUTO BODY REPAIRS. They know what they’re doing and have my car looking BRAND NEW. I know exactly who to come to if ever needed in the future.THANK YOU ALL SO MUCH FOR GOING ABOVE AND BEYOND AND MAKING ME FEEL COMFORTABLE WITH YOUR SERVICE. I LOVE YOU YALL VERY MUCH. Thank you thank you thank you.
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January 2024 by Minh Quan Le
Donny the owner is top notch customer service. I wasn't able to bring them the business but even then, their hospitality assisting me out while I was stuck in Reno's snow storm is unmatched! To Donny and your team, I appreciate the help very much and wish you all very best.
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November 2023 by C K
Collision experts!
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October 2023 by Teddy R.
I really wanted to like this place they look and act professional. I made special arrangements to be there at a time of their choosing for an estimate. That's when things eroded. For some reason they did not seem to want to deal with insurance and implied that insurance companies in general made their lives miserable. They whispered to each other several times then told me the estimate would cost $125. Rip-off!!! Who would pay $125 for an estimate? They could then make a high price estimate that would be turned down and just pocket the money. This seems very underhanded to me. I took valuable time to be there and was treated unethically. The whole reason I needed a repair was a parking lot hit and run had damaged our car. Overall I think this is likely a decent business, but these two gentleman who meet with us need some ethical and empathy training. I wish I could bill them $110 per hour for the time of mine they wasted.
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October 2023 by Sara Hansen
Review from Sara Carmack. My SUV was not repaired correctly by another shop when it was hit out of state. In Reno, I could not find any shop to help me until I found Liberty Collision! Randy and Donnie were the best! Truly good-hearted people the really care about you, the costumer! They put safety and ethics above the rest! If it was not for Randy I would be driving an unsafe care. Liberty collision goes above and beyond in the car repair industry. You can trust the quality of work and that they will do the right thing every time! I am so grateful for Randy, Donnie and the team at Liberty Collision for taking on my problem and not giving up on me! 10/10 recommend!!!Service: Body & Trim
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October 2023 by SARA H.
Review from Sara Carmack. My SUV was not repaired correctly by another shop when it was hit out of state. In Reno, I could not find any shop to help me until I found Liberty Collision! Randy and Donnie were the best! Truly good-hearted people the really care about you, the costumer! They put safety and ethics above the rest! If it was not for Randy I would be driving an unsafe care. Liberty collision goes above and beyond in the car repair industry. You can trust the quality of work and that they will do the right thing every time! I am so grateful for Randy, Donnie and the team at Liberty Collision for taking on my problem and not giving up on me! 10/10 recommend!!!
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September 2023 by Kelley H.
I am super shocked by the treatment I recieved by this company's employee Miranda. This lady was rude...impatient and completely out of line. I wouldn't use this place just based on that experience. Wow and such good reviews. What a shame. This woman should be more careful with the way she treats others.. especially when representing a company whom I'm sure has worked hard to get and maintain a good reputation. One bad seed does make a diffrence.
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July 2023 by Melissa B.
Exceptional service!! Can't express how much I appreciate Billy & his team here. I got into a wreck due to weather & it left quite the damage. Throughout the repair process I was battling with my insurance which was the most frustrating part. Although, Billy went above and beyond to help me with this whole process(since I had no clue what was going on). He was always there to answer any questions I had. There was never a moment I felt unsure. In fact they really made me feel like I was well taken cared of and my car was in good hands. I am so glad I came across their shop on Yelp. My car came back looking brand spanking new!! I couldn't even recognize it and I was truly impressed. I would 100% recommend this place. They value their customers, their work is amazing, and they care about the quality of your car!!! Thank you again, I couldn't be any happier with this outcome :)
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June 2023 by Jim Armstrong
Randy and his team are just fantastic. They are friendly, professional, and they did a great job. My car looks like new. Beyond that, they are honest even when they have to deliver bad news, and will give you the straight facts. I REALLY appreciated the realistic time frames. Supply chains for auto parts are still not back to what they were before COVID, so things take a little longer. Randy was honest with me from the start regarding expected time for repairs. This enabled me to plan. They still got it done faster than they were estimating. They underpromised and OVER delivered. HIGHLY recommended.
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June 2023 by Spencer M.
I was in a fender bender this past winter leaving my front end (and heart) crushed. I chose this shop because of a recommendation from a friend and I am so happy I did. Every single person in that shop cared about my Camry, experience, and knew my name whether or not I met them face to face. When I got my car back it was absolutely perfect, better than when I bought the car. They make sure to use parts bought from the manufacturer, which leaves me knowing I'm walking away with not only a beautiful car, but also a quality car that isn't going to break over time. There is a reason why there's a wait to get in, and if I were you I'd wait to get the best work in Reno. This is the only body shop I will ever go to or recommend. I am more than happy with my car. Thank you Billy and Liberty collision!:)
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May 2023 by Ann K.
Excellent service. My daughter had a collision. They made her feel comfortable for the whole process and got it finished quickly and did a great job so her dad isn't quite as mad!! Thanks!!!
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February 2023 by Mo W.
I communicated with them on Yelp for my daughter to get an estimate from them for her car. They end up using scare tactic they told her the car is falling apart and they won't work on it. and you shouldn't be driving it and if I was you, i will get a new car a guy, named Danny my kid went home confused and scared. She Doesn't want to even drive the car. What kind of professionalism is this? If you don't want to work on the car, that's fine but don't use scare tactic agonist the kid
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December 2022 by Jason Iverson
Our son was in a collision and we live out of state. A local friend recommended Donnie at Liberty. We were panicked parents, our son was frustrated. We did not know what to do. No other body shop would help us. I called Donnie, the first thing he asked was if our son was okay. He then made arrangements for us to get the car to Liberty. The car ended up being a total loss, Donnie helped us through the whole process. He was kind, helpful, honest and compassionate. I would recommend Donnie and Liberty to anyone. The world needs more people like this. Thank you Donnie.
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August 2022 by patrick555441
Highly don’t recommend this place. Very poor communication. I had my f350 dropped off last month after an accident. They estimated the damages to be around $15k to fix. I asked about time frame. They said they need to put it on a rack to measure the frame. That sounded great! They said it would be measured within the week. I called two weeks later and asked for an update. One of the people answered and said they are waiting on parts. Sounded great! He said it would about a 3 month wait for the parts to come. I had no problem with that. Donnie the owner was supposed to call me the next day. He didn’t so I called him. I asked if they had measured the frame and he said they didn’t. At this point I was beginning to be frustrated because they don’t live up to their word. He then said it would be measured next week. Then he called me the next day telling me his estimate is $36k to fix now without measuring the frame. Makes no sense. Then he told me to find a different shop. This place is a complete waste of time. No communication. Absolutely ridiculous. I had no intention to rush them to fix my vehicle. Just wanted a general understanding on timeframe etc.All I wanted was some basic communication and this company clearly cannot live up to that in my experience.
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July 2022 by Arnie Unger
Nothing but good things to say about this family-run company. I was hit from behind in a small fender-bender accident and the other party's insurance company wanted me to take it to Caliber Reno. Caliber was unable to take me in for a simple estimate for 2 months, so it was left up to me to help myself. I chose Liberty because of their reviews and am thrilled with that decision. They were able to look at it immediately for an estimate and it was approved by the insurance company. We scheduled a date that was convenient for me to take it in and the repairs were done absolutely perfectly, to include some additional work that we requested on a different part of the vehicle. All in all, they kept me informed on the progress and returned a beautifully repaired vehicle. They gave me a lift back when I first dropped off the vehicle and offered to pick me up when the vehicle was ready. Great experience. I know where to go when I need gas. I know where to go when I need general car repairs and now I know where to go (and recommend) when I need any body work.Services: Painting