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July 2023 by Cherae Cozzi
When I asked questions about my quote, they were pretty irritated. I had questions on how they calculated the labor costs and their process. Unfortunately they don’t understand the price was fine lol their attitude was not. I’m happy to pay more to get better service. Special thanks to the owner for telling me his bacon and egg analogy. I thought they did great work other than this interaction.
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July 2023 by Jack Lorino
They do a great job and reasonable
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May 2023 by Volker Huber
Easy, good price, OEM parts and fast. Solid shop.Service: Body & Trim
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May 2023 by Anita Spencer
They were professional and explained the estimate process.
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February 2023 by Monya Gili-Steyn
Jafbros was incredibly efficient in fixing my car and getting it back to me. Not only did they have the lowest estimate, but they also seemed the most confident about being able to fix the damage. Thank you to Lilah who made my experience so wonderful.Services: Body & Trim
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December 2022 by Luna O.
WORST AUTO SHOP EXPERIENCE!! EXTREMELY RUDE AND THE WORST CUSTOMER SERVICE!! I went here about 3 weeks ago to get my car worked on. My Mercedes-Benz bumper was hit by a hit-and-run. They did an estimate and it was 5k. They said they would call me once they got with my insurance. Three days later I called because I forgot my hand gloves at their counter the dark hair receptionist answered. In less than 1 sec she responded, "no there is nothing here." In an annoyed tone. Can you ask coworkers or check the camera, please? Rudely again said, "no there's nothing here." I was okay thanks. If you do find them call me. One week later no callback . So, I called them and asked what is the status and the dark hair receptionist (I think her name is Anna) was pretty rude saying insurance won't pay for their hourly and haven't heard from them. I called the insurance and said he called and left a message for a callback. So, I called the auto shop & the dark hair receptionist answered again and I gave her his direct number to my insurance agent. I told her please callback and give me a status. One more week goes by nothing. I called again and she was so rude to me again saying my insurance won't pay their hourly. I was like can you explain what the difference I would have to pay? She said so annoyingly to me again my insurance won't pay so there is nothing we can do. I was like you are not giving me the option of paying the difference because you won't tell me the difference. I asked her multiple time to call me back but never received a call. I could have called my insurance to push them to get this rolling. They wasted my time. The customer service & communication was horrible. Since the insurance said no to their high-priced hourly rate they don't want to work on my car. I don't even know if this is true. Waste of time shop and horrible service.
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September 2022 by John Leitgeb
I needed an emergency car repair right before ablong road trip and this company helped me out. I have deep gratitude.
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July 2022 by Susie O.
Skilled,impeccable workmanship, great communication,professional, knowledgeable, courteous. Amazing customer service. Choose this company and you will truly find yourself in the right hands. Rarely do you experience a company these days that go above and beyond..... and this company did.
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June 2022 by Troy Jaggers
This auto body shop is the most dishonest shop in town. I went to pick up my daughters car after they had it for 3 weeks for a simple fix that Nissan of Reno had done the work on. I showed up to pick up the car and they refused to release it to me unless I pay them $400. Keep in mind my insurance had already paid the agreed upon amount for the repairs. They said they needed to be paid for their 25% mark up and I could have the car if I paid the $400. It took about 45 min of me standing there demanding the car before they gave me car. Extortionist!!!!! Don’t take you vehicle here.Services: Body & Trim
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February 2022 by Wendy N.
They do amazingly fast & perfect body work. Nice bunch that is honest!! Price is very reasonable for the quality of work they do.
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January 2022 by Steffini A.
Unfortunately I pulled my car into my garage with my hatch still up, which broke out my back window, dented the window frame and tweaked the door. I chose Jafbros because they had an opening 2 weeks from when I called, as opposed to other places around down that were booked out months! They were very communicative with me throughout the entire process and worked directly with my insurance to get my claim settled. I was only responsible for paying my deductible. My car was done in a few days and looked like nothing ever happened! I really appreciated that they had their rates posted in the front lobby. This meant there were no questions about what I would be charged. I don't think repair shops are always this transparent. While I hope I never have to be in a situation where I need Jafbros again, I will most definitely use them if I am!
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November 2021 by Thomas Hamel
Fast, excellent work. They also did the job for half of another estimate I had gotten
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June 2021 by D. W.
First I must say this experience couldn't have gone much better. Our car took on some accidental self inflicted damage to the spoiler, I wasn't happy with how the damage looked on such a new vehicle although I wouldn't say it was worth turning in to insurance and pay for this mistake for many months through higher rates. I stopped by Jafbros to have it looked at and the owner thought that it could be repaired at first, but it seemed to have some broken clip attachments. I ordered replacement part, and after getting their quote for same piece. I Let them know I found it cheaper and they were totally cool with that. They just said 'drop the part off when you get it" . After receiving the replacement via mail order I left it with them to paint match our car. Once completed in a quick turnaround they let me know I could bring the car down for install. They did this process quickly and without issue. Our car is now back to showroom condition. They charged me the most reasonable and fair amount. I thanked them very much. If we ever have the unfortunate need for body work in the future (hope not) we will definitely return here. DW Sparks NV
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May 2021 by Michelle D.
Scammers & liars! Don't do business with these people, don't take your vehicle here for anything! Not evn a car wash.
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April 2021 by mike galeoto
Best auto body shop in Reno, especially for high end cars.
