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October 2023 by J F.
About a few weeks ago I was in the market to purchase a car. I had these guys check out a 2011 wrx for a pre inspection check. In one of the mechanics own words (mind you he's been there for years, so he says) "this is a half million mile car" The previous owner had some clutch work done at this shop. The car sits at 84k miles right now, got it checked at 83.5k miles for the PPI, and it was at the shop for clutch work around 83k miles. They failed to notice a transmission leak coming from the drain bolt for the transmission. When I called them asking about this they then got into more detail on the work they did to the car and we're going to wash their hands clean of it and say "the work is not warrantied" which wasn't mentioned to me during the PPI. It was low on transmission fluid which they failed to inform me of as well.The car has been in the shop twice within 500-1000 miles and when I pointed this out they then failed to stand by their work saying "a lot could happen" in that time. I was practically begging for them to at least top me off on fluid and they were unwilling to even top me off. The same individual who said this was a half million mile car also stated "it'd make us look bad if we missed something". Well that certainly rings true now. Be cautious going to this shop.
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August 2023 by Jeffrey Purtee
Showed up with my hurting Subaru Outback before they even opened for the day. However, they were already in the office and saw me right away anyway. Even though they were super busy, they still got my car fixed and back to me that afternoon.I'm a two-Subaru family and take both my cars here for all service. Suggest you consider doing the same.Service: General repairs & maintenance
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August 2023 by Janine R.
I highly recommend this shop. Jessy and staff are honest and friendly and their work is very high quality. I took my Lexus in to have my brakes checked after twice taking it to the dealership, to find that they did not repair my brakes and charged me for the brake job. Jessy suggested I take it back to dealer because he didn't feel right charging me for new brakes. I had Independent do the job and they were prompt, reasonable and I couldn't be happier with my new brakes. Thank you all for your outstanding service.
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May 2023 by P 99
These dudes could have took me for the ride of all rides, but were incredibly honest about the condition of my vehicle. Bad cat, bad cvt, bad turbo. 15k worth of repairs clearly stated to me with an honest assessment of sell/trade/repair. I proceeded with a trade in at the stealership and came out on top. If you own a Subaru pushing 100k, you owe it to yourself to service here and get an honest mechanic's opinion.Services: General repairs & maintenance
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May 2023 by Ronald Navarra
Jesse is fast and affordable ..... Keeps our two 2002 Saturns running ..... Had a radiator problem ...... Thanks JesseService: General repairs & maintenance
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May 2023 by Dustin G.
For the life of me, there was absolutely no one in Reno who could handle repairing anything Subaru related. Thank god I found these guys. Anything Subaru, they got you. Fixed fast, great prices, and honest service. I wouldn't worry about them charging you for anything you didn't need unlike most mechanic places in Reno. Only going here from now on for my Subaru.
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April 2023 by alain gregoire
They were friendly and efficient and they didn't try to do things that didn't need to be done! They are also helpful if you have questions.Services: General repairs & maintenance
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March 2023 by Are Jay
This is the best most honest shop in town! I take all my vehicles here and have them service everything. They take such good care of my vehicles and even did a complete warranty on a service done over a year ago.Services: General repairs & maintenance
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March 2023 by P Drew Rodriguez
Very pleased with the service done on my Forester. Knowledgeable, friendly and welcoming. Highly recommend
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February 2023 by Jesse Spooner
They were very nice and kept me to update on when my car was ready. They are reasonably priced too :) I definitely will be going there again!Services: Auto emissions testing
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January 2023 by Courtney S.
Awesome people work here! It's so refreshing interacting with real people. They fixed my car for far cheaper then Subaru would and they were quick and knowledgeable and helpful. You can tell they take pride in their business. Overall, just a really great experience
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January 2023 by Kristina Deming
I am very pleased with the service provided here. This is my second time going, and both times were a pleasure. It was not the cheapest service in town, but they were honest and worth every penny! I brought it here in the summer or 2022 with a mechanical issue. I also brought up things I was told were needing to be done by a previous mechanic. That could have been an easy sale for them. Instead of taking the sale, they said they saw nothing wrong with the needed services! I was then provided a prioritized list of things needing to do down the road. Again, I brought it in and it was a pleasure. They prioritize what can wait and what needs done right now. It’s great to find an honest business!Services: Electrical
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December 2022 by Sheila F.
Hands-down this place is the best auto place I've ever been to! They get you in quickly and it's done right the first time. Plus they are fair, none of that BS you get from other shops taking advantage of you. My transmission needed some work done it was leaking and there were some other problems with it a seal and some thing else, they quoted me like almost $1300 but when I picked up the vehicle it was just over $1000 instead. when I asked about it they said well we always try to give you worst case scenario and if we can get it done sooner and for the less we pass it onto you. Then I took the vehicle back in because when shifting to park it wouldn't go in, but we weren't trying to fix it at that time and they had told me I'm probably gonna need some work done eventually on that and that it might be neutral safety switch... So I took it in this week for that after they ordered the part, which I didn't have to pay for upfront, and they called me today and said it wasn't the neutral safety switch it looks good it was something else that needed to be adjusted, the linkage. It's only $218 instead of the $670 they quoted me. What shop does that?? Normally they just put the part in and don't give a crap, these guys care and they want to be your auto shop! I almost hate to review them I want to keep this little secret to myself! I'll be back for all my automotive needs 100%.
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November 2022 by Kevin D.
Great group of guys helped me with my sunroof before the snow hit, very thankful for that! If it's an emergency they will take care of you
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November 2022 by Rebecca M.
I had to have my vehicle towed here. I arrived right before their posted closing time, and they were accommodating and I didn't feel rushed. They diagnosed and fixed the issue with my vehicle quickly. I was very pleased with the work performed.
