Home Improvements in Sparks, NV

“On September 20, 2024, I came in contact with Stacie Fischer who helped me purchase a gas range I needed, for an apartment. I paid by check. I put the delivery off until the 30th. She stated there would be a 4 hour window. "They would call me the night before. "They" never did! I am out of town about 25 miles North. When the deliverer called, they gave me 15 minutes. I told him, "they said" I would have an hour because I live so far from town. I'll make it as soon as I can. They got there within 5 minutes of my arrival. The driver & his bud were already paid, but because it's a "grandfathered" building, of course the size of the gas outlet was not the right size for them, so although they brought the range up to the 2nd floor, they would not install, so they brought the new one in, & took the old one out. I got my handyman to put it in. After going in, after the deliverers, I realized the rack for the broiler was not included. I headed back out to Spanish Springs store from Reno, & told Carol. Stacie was off that day, so Carol helped me, but said I had to call a certain number, & they would send it to me. I said, "How about the broiler pan? I didn't get that either!" When Carol looked it up, the computer showed that a broiler pan has not been included since 2007. What?! (I'm sure my Mom was rolling over in her grave!) ...An Italian family cook of 6! By the time I got home I had 2 calls from Carol, stating she didn't know why she didn't think about it, but 2 Managers & herself decided to give me a broiler rack from the same model in the store. They would put it away for me to pick up the next day. Carol was going to be on her day off. She would inform Stacie Fischer, who originally helped me with the purchase. True to Home Depot's word, there it was, as stated, the next morning! Not only did Stacie make sure I got it as promised, but she took me up to the Service Counter, calling someone in back, to make sure I got my money back for set-up, never done by their 3rd party drop-off guys, from the day before.
In all the times (years - at least 40,) I have come to Home Depot, this is the first time I have ever been truly helped, but it just goes to show...it takes a village to solve a problem(s)...2 workers, 2 supervisors, the lady in the back on computer to help me get my additional cash money the deliverers did not use for lack of installation; cash money back, because of my check, and it all started with Stacie Fischer, who wanted to make sure all went well, and I was satisfied, not only with my purchase, but with the service of Home Depot. You have a great employee there, & I loved the helping hand by the rest of the crew. You're finally understanding what it takes to solve problems! You should be proud of these workers who went above & beyond. (I was used to men "helpers" walking down an aisle, making that 1,000th of a second eye contact with a female, break that eye contact, and almost run to another aisle NOT to have to deal with a female "in a man's store.") After having this happen to me for so many years, here's what I learned, instead of being red hot about it...I'd run right after them, and yell, "Hey you, that just headed down another aisle after pretending not to see me..."(I'm 5' 5" & weigh 120,) I need your help!" (It would work every time! They'd be embarrassed back to the aisle I needed them on!) Thank you ladies! Great job! Patricia R.”

“Went in this morning, the girl at the desk was very helpful, she gave me her card, and showed me a little of what they have. Will be in contact, when I am ready for new carpet, soon I hope. They have a list of installers. The other stores contract the installation out, so I see no difference buying the carpet here and hiring an installer. Thank your Erica!”

“We came for a grill for my husband to get on Father’s Day. We were worried we wouldn’t be able to bring it home the same day bc that has happened at another store. With Mary’s help, we left with a Pitboss smoker. She was very informative with all there is to know about it. We also were helped by edmon and he was sooo cool! I hope I got his name right. Young guy with a good head in his shoulders. Very polite and professional and cool. He was very nice about loading the smoker on our truck. It was so smooth and easy. I am so glad we decided to stop at Lowe’s. Those two made the experience so easy and relaxing and we will for sure be back for any additions!”

“On 5/24/24, I had a flat tire after picking up a tractor that I bought in Reno and was taking to the Auburn, CA area.TSC was the ONLY place still open at 8:30 PM with trailer tires. Mike and Ty went out of their way to help me select a tire to replace the one that had blown out on Hwy 80 as I was trying to go home.They went above and beyond to help me and without them I would have been stranded there until Tuesday as it was a Holiday weekend. I plan on sending them a thank you card, but just wanted everyone to know THIS TSC has 2 extraordinary young men that helped me in my time of need and deserve a promotion. They are true hero’s and I hope their managers see that and give them a bonus for helping me as they truly deserve it. I will tell everyone I know about Mike and Ty so your store should see a huge increase in sales soon! Thank you again to Mike and Ty! You’re the best!!! Sincerely, Carol S.”

“I had an issue with my new thermostat. I received excellent service. It was so easy to get a quote and schedule an appointment (all through the site messaging). When he arrived, he was very nice and was very respectful. Cleanliness was clearly a priority. On top of that, he walked me through an explanation of what was happening and even gave some additional advice around my AC unit. Highly recommend the services here. Great company with a lot of expertise!I couldn't just speak more of what they did,I would recommend this company for anyone who has an issue like mine.”